5 Tips for Maintaining Interpersonal Relationships Through CMC
Relationships. Require. Work.
To believe that relationships can be established in a day, and effortlessly carried on to the next without some form of maintenance would be plain silly. The magnitude to which we maintain our relationships often determines the strength of those relationships. I challenge you to attempt a serious romantic relationship without some form of regular contact with that person. It will not succeed.
This principle of relational maintenance can be carried into every successful relationship we want to have: with our significant others, family members and our friends. This post will explore relational maintenance in these relationships through the use of computer-mediated communication (CMC).
There are 5 different types of relational maintenance strategies. These are positivity, openness, assurances, sharing tasks, and networking. For the purpose of our discussion, we will temporarily omit sharing tasks. For those that do not know, positivity is an online compliment or comment, openness being self-disclosure through a message, assurances are the posting and/or tagging of someone important on social media, sharing tasks could be a group blog post, and networking in the CMC world often involves tagging two different people of two different worlds on the same post.
1. Send that Text!
Often times we wonder if it is a good idea to send a text message to a friend going through a difficult time. We wonder, “do they need another person to text them?” assuming that they have already received texts from other people. In a study done at a large southwestern university called, “1ts gt 2gthr l8r: Text Messaging as a Relational Maintenance Tool”, (for those of you who don’t read fancy schmancy computer lingo, that reads ‘Let’s Get Together Later’…) it was found that text messaging is an effective way to create relational assurance in our friendships (Brody, 2009). A simple text message asking how someone is doing or a “hey man, if there’s anything I can do, let me know - I gotchu” shows that you value the relationship and more importantly, you value your friend. Furthermore, this creates an opportunity for openness in our communication that would not have been there otherwise. So do yourself a favor and send that text!
2. Group Texting ≠ Happy Relationships
Although group texting can be beneficial in some relational maintenance efforts, more often than not people might hate you for starting them. The aforementioned article found that group texting was best used for sharing tasks, not benefitting and maintaining interpersonal friendships (Brody, 2009). For those of you who start group texts all the time, you know who you are, STOP IT! The study that was conducted found that group texts can actually move away from openness and assurance in relationships. Realistically, you might lose friends. Just kidding… but seriously… group texts can be pretty annoying.
3. Love is patient, love is kind, love is….. OPEN
According to a study done by Marian L. Houser, Christina Fleuriet, & Dawn Estrada, openness is one of the most important pieces of maintaining romantic relationships online. This is done in many different ways, whether it be an email, an in-depth post, or a simple picture post; but it was found most effective through instant messaging or texting mainly due to the synchronous (real-time) nature of this medium (Estrada 2012). With the abundant use of our smartphones, texting and instant messaging is happening every moment of every day. Now with inventions like speech-to-text, and even sending voice recordings instantly, the bar set for openness through CMC is only increasing.
4. 🎶 Give a little bit of your love ONLINE. 🎶
One of the other main points in this study was the fact that women use online relational maintenance tools more frequently than men (Estrada 2012). Men, what’s up with that? It’s because of those few very active yet very passive men online that taint the expectation of our actions for the rest of us! The gap between men and women’s use of CMC and relational maintenance was found across the board, in all of the 5 different maintenance strategies. The study “The Cyber Factor: An Analysis of Relational Maintenance Through the Use of Computer-Mediated Communication” came to the conclusion that married couples and couples in deep romantic relationships may feel more comfortable expressing things through CMC rather than face to face, but this is merely an exception to the finding. Bottom line is; men, try harder and give a little bit! But for now, girls you run this!
5. Families need love too!
We know that families and technology don’t often mix well. I mean, us millennials have to deal with the burden of being our family’s tech support most of the time, and then when they do figure it out, they constantly bombard us with texts and calls at inopportune moments expecting us to reply right away. Despite this, maintaining family relationships is important, and you shouldn’t just act cold towards your mom all the time after missing over 20 calls from her. Instead, you should have an honest conversation with them where you all set reasonable expectations for online communication with each other so you’re not at each other’s throats all the time. If you already had this conversation, it probably happened after a significant conflict with your family, which follows the multi-theory model. It may be too late for you now, but if and when you decide to start a family, try to hold an honest conversation that sets reasonable expectations for technology usage with them. Your children won’t end up hating you and thinking you’re lame, and you’ll likely have a better chance of maintaining a good relationship with them.
References
Brody, N., Mooney, C. M., Westerman, S. A., & McDonald, P. G. (2009). 1ts gt 2gthr 18r: Text Messaging as a Relational Maintenance Tool. Kentucky Journal Of Communication, 28(2), 109-127.
Hertlein, K. M. (2012). Digital Dwelling: Technology in Couple and Family Relationships. Family Relations, 61(3), 374–387. https://doi.org/10.1111/j.1741-3729.2012.00702.x
Estrada, D. Fleurient, C. Houser M. L. (2012). The Cyber Factor An Analysis of Relational Maintenance Through the Use of Computer-Mediated Communication. Routledge Taylor & Francis Group, 29(1), 34-43. file:///C:/Users/timek/Documents/Misc%20CSUF%20Work/Relational%20Maintenance%20CMC%20.pdf















