TP24 PROFILE | TP24 - CLIENT SERVICES
Competitive on price but unwavering when it comes to customer service, TP24 have built themselves a reputation for exemplar attention to clients needs, and as such, address common queries with clarity.
Taking pride in not only supplying the best products at reasonable prices, TP24 also take care to ensure that items reach their intended destinations quickly and undamaged. With every order being securely packaged, by hand, into strong cardboard containers, TP24 are able to guarantee that goods are received in perfect condition. To further ensure the safety of customer orders, TP24 use only major, recognised courier services, ensuring that customers’ parcels arrive as safely as possible.
TP24 are committed to the satisfaction of all customers, and as such operate a strict security and privacy policy, allowing for complete peace of mind when completing an online purchase.
Such dedication to customer satisfaction and peace of mind is fairly unanticipated, and yet TP24 go even further, offering a warranty service for all LED lamps bought from them. Calling the service ‘something a bit special’, TP24 offers customers the chance to register the serial numbers of any LED lamps bought from them, and in return they will give an extra 12 months warranty, in addition to the standard 12 months. The service is entirely free, and simply in place to offer yet more client peace of mind. Customers are even able to receive free replacements should the lamps fail.
It is exactly this high level of customer service that took TP24 from being a subsidiary of Seymour Design, to an independent and recognised brand that has, over the last decade, become the UK’s leading supplier of low energy lighting solutions. Changing their name to TP24 Ltd in August 2007, the company aligned themselves with a mission statement to provide easy install items, with a wide range of choice, to home developers.