Daily Ease

HR Service Center's Engagement Bulletin

[tyforcallinghrsc]

Happy Chinese New Year!  Read your predictions here! Source and Read more at https://www.thechinesezodiac.org/chinese-horoscope-2021-year-of-the-metal-ox/

[larapoi]

[tyforcallinghrsc]

Smiling makes your tone enthusiastic when taking in calls!

[tyforcallinghrsc]

Send your letters here:

https://tyforcallinghrsc.tumblr.com/ask Art by: Marjue_Art

[tyforcallinghrsc]

Multi-Tasking & Active Listening for Call Center Agents

Sometimes it feels impossible to not multitask within a given workday. When on the phone with a customer, agents are responsible for juggling the incoming information that a customer provides while processing data presented on the screen in front of them. Have you ever noticed how exhausted you feel after doing that for several hours?

Agents may have more success by practicing active listening when working with customers. The Wall Street Journal’s Elizabeth Bernstein laid out the definition of active listening: Fully interacting with another person, without distraction. However, this can be difficult to do when worrying about average handle time and resolving the call quickly.

Read more: https://callminer.com/blog/multi-tasking-active-listening/

February 23, 2017 by CallMiner

[tyforcallinghrsc]

"Individual commitment to a group effort, that is what makes a team work and a company work as a whole"

Winner of HRSC Best of 2020 Photo Contest Submitted by: Nurriel Mamaril

[tyforcallinghrsc]

"People will forget what you said. They will forget what you did. But they will never forget how you made them feel."

 - Maya Angelou