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Planning to configure Web Inbox? Here is the step to step process to configure Web Inbox in Cisco Unity Connection for local enabled users.

#web inbox #UnityConnection Cisco VoiP Voicemail CiscoUnityConnection

Are you getting this error "Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers are GUI, Console and Silent" when trying to install RTMT Plugin on Windows Machine? You may receive the above error on Windows 7, Windows 8, Windows 2010 or Windows 2012.

#RTMT #Cisco #CUCM #CUC #UCCX #Plugin #Error

#rtmt

Analyze Cisco CDR Report based on the fields like OrigiCause_value, destCause_value, origCallTerminationOnBehalfOf, destCallTerminationOnBehalfOf etc

#cucm #Cisco CUCM CDR CallDetailRecord Billing

Download Music On Hold (MoH) files from Cisco Unified Communications Manager (CUCM) using CLI. You need to have SFTP Server installed to download the files.

#music on hold #CUCM MOH MusicOnHold UnifiedCommunications UC

Extension Mobility Cross Cluster or EMCC troubleshooting is sometimes difficult when configuring for the first time or may be the configuration is already in production

#CUCM #EMCC #Troubleshooting #ExtensionMobility

#emcc

CUCM or CUC error "/opt/cisco/install/bin/pmNormalizeGeneric/etc/opt/cisco/install/component_install_cmd-list" has exceeded timed threshold of 3600 seconds

#CUCM #UnifiedCommunications #CUC #Installation #Upgrade

#internal error

Upgrading VMware ESXi from 5.X version to 6.X version. You can upgrade it using CD/DVD drive or USB flash drive. To start with the upgrade, follow the steps provided

#vsphere #VMware ESXi Upgrade

Recently i was facing some issue in Cisco Unified Attendant Console and i had to uninstall "Cisco Unified Communications Manager TSP Wave Driver" and install it again.

#CUCM #TSP #CUAC

#cuac

Configure UCCX to send an Email and SMS to Administrator and Managers when an emergency number is dialed.

#uccx #UCCX CCX Cisco

Cisco IPMA is a feature which provides call-routing capabilities for Manager and Assistant. This post talks about configuring Cisco IPMA Shared Line.

#IPMA #CUCM #Cisco #VoIP #IPT #IPTelephony

#ipma

Do you know when does a Directory Number becomes inactive or remains active on Cisco Unified Communications Manager (CUCM)? This is quite simple but tricky.

#cucm #cisco

TCP UDP Port Usage - CUCM Voice Gateway and Gatekeeper

TCP UDP Port Usage – CUCM Voice Gateway and Gatekeeper

It is very important to know the port numbers being used by the devices we work on as it makes life easier. If you are aware of the port numbers, it becomes little easier to troubleshoot. Port numbers are used to determine what protocol incoming traffic should be directed to. Ports are assigned when a session is established, and released when the session ends.

So, lets see what ports are being…

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Cisco ISDN Switch Type IOS Commands Voice Gateway

For any ISDN Line to establish a Layer 1 connectivity, the switch type has to be defined and switch type is country specific. Sometimes when you taken an ISDN Connection from your service provider, they might not be aware of the switch type you should be using when you deploy/configure ISDN. In such cases we have to refer to country specific switch type and try with those commands.

The command is…

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Top and Most useful Cisco Voice IOS Commands

Hello All, If you are working as a Voice Engineer or planning to learn Voice or may have an interview, the below list of commands are the ones which are most commonly used by Voice Engineers. These commands are posted here so that it can be helpful for everyone who are troubleshooting/learning the voice piece or may want to use this topic as a reference to their daily work. I might have missed…

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How to download list of SEP.cnf.xml files in CUCM?

How to find and download list of SEP<MAC>.cnf.xml files from CUCM?

I am sure most of you are aware of Cisco IP Phone Registration Process, however i am going to post the Registration process in next post. As of now let’s see how to download XMLDefault.cnf.xml or SEP<MAC>.cnf.xml from Cisco Unified Communications Manager TFTP?

When you connect a new IP Phone which was never registered to…

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#Default-Config #TFTP #XML #XMLDefault

What is a Refresh Upgrade (RU) Cisco?

What is a Refresh Upgrade (RU)?

Many of us have come across the name Refresh Upgrade or RU but do we know what it is?

Well, when we do an upgrade of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, a Refresh Upgrade file is being used. Without Refresh Upgrade file, the upgrade will not happen/work. A refresh upgrade was a new feature…

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#Refresh Upgrade #RHEL

Configure Read-Only Access Cisco Unity Connection

When working customers, some customer may ask you to give some of their employees Read-Only access for Cisco Unity Connection. This access will be very basic access similar to Help Desk users.

The privilege given to the user will have ability to view Unity Connection configuration but will not have privilege to modify the configuration except resetting Voicemail PIN or Unlocking the User…

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