Interview and Observation
I interviewed and observed Carole Nevarez, a nurse supervisor here in the Campus Health Center at NMSU.
The interview questions were the following:
1. What is your name and title?
2. How do you interact and communicate with co-workers?
-10 nurses work under Carole's supervision.
-interacts through administrative work where they are assigned a provider.
-they report off patient's Medicat (a sheet with patient's information of vital signs and personal) electronically.
-they electronically write a report about a patient and send it to another co-worker to communicate.
-they electronically pull a chart of patient information to evaluate patient.
-overall, they communicate electronically and verbally.
3. How do you interact with patients?
-they try not to use medical terminology
-stay away from medical terminology as possible
-they use Google translate to interpret something into patient's language for better understanding
4. What are the shared goals of your community/ field?
-to treat patient in a safe competent manner on a consistent basis
-same care provided to patients with different nurses
-safety and privacy at all times
-following the (HIPA)-health and awareness guidelines
-to help patients make good choices in their health
-to inform and teach students new skills to survive college life in a safe and healthy way.
5. Why do your goals exist? What does it do? How do you benefit from it?
-the best interest of patient
-to be here for them and treat them
-to teach and advice them to be successful
6. what is the purpose of communicating with co-workers? How does it help you?
-helps to decrease errors
-if their is no communication, there could be chances of providing patient with wrong dosage or medication or treatment.
-if co-workers don't include or type in what patient has, their could be a lot of misunderstanding and errors.
7. What kind of language (lexis) do you use with members to communicate?
-overhead code blue: means to drop what you are doing and help patient
-code Dr. Strong: means violent patient and call 911
-common codes/ medical terminology
8. How does (lexis) help you in your job?
-helps in an emergency situation
-especially code red with patients to evacuate and protect them safely.
9. How do newcomers learn the appropriate language, genres, and knowledge of your group?
-they go through orientation
-annual training mock code
10. What do you like more about your job?
-its different every single day
-theirs always a surprise
-always learning something new
11. What do you dislike about your job?
-the fact that you can never please everybody
-conflict between nurses and staff not getting along
-have to step in and make it easier and understanding to nurses and staff.
12. Why did you chose to become a nurse? Who inspired you? (role model)
-by interest, something different
-comes from a background of restaurant owners and workers.
-was interested and wanted to know and learn more about it
-also has a degree in business administration so was interested in the business nursing field.
13. What advice would you give someone who wants to go into your profession?
-make sure you are in to really enjoy helping patients, not just for the business
-like the work and caring for patients
-love nursing because if you don't, then it won't work out.