Encountering social media trolls
Week 7 -Â Digital Citizenship 3: Trolling and social media conflictÂ
My Mum would always say, âsometimes itâs best to ignore them, sometimes you have to kill them with kindnessâ. Like bullies, social media trolls thrive on negative attention, looking to provoke anger and reaction with every key stroke. But who are they and what should you do if you encounter one?
Over the last couple of years, the popularity of participatory online communities such as blogs, discussion boards, image-sharing sites, social networking sites and online gaming forums has exploded. Full of people wanting to share their opinions with the world, these platforms provide a positive means to bring people together to inform, communicate and share ideas and interests.
However, like most things, there are always two sides of the same coin....
Trolling has become the latest phenomenon to impact upon online communities and is by far the most malicious and harmful to young people and adults alike (McCosker, 2014). Social networking sites such as Facebook become a platform for âinternet trollsâ to behave in a âdeceptive, destructive or disruptive manner in a social settingâ by bombarding people with insults, provocations and offensive, threatening language (Buckles, 2014).Â
While most social media trolls see their acts as âharmless funâ, it is obvious that they have a clear intent on causing emotional harm through abusing, demeaning or joking in a rude manner about or to another person (McCosker, 2014).Â
Kate Carnell, the chief executive of Beyond Blue says that bullying via social media can be a major factor in triggering mental health issues (ABC News, 2014). Built upon the stress of the targeted individual, social media trolling can result in a state of fear and loneliness, depression, self-esteem issues, drug and alcohol abuse and suicide (Webb, 2014). Australia was reminded of the repercussions of online trolling in February 2014, when it was reported that Former Australiaâs Next Top Model judge, Charlotte Dawson, killed herself after receiving abuse from vicious trolls on Twitter (Webb, 2014).Â
When so much good comes from online communities, how can we harness the power of social media to prevent conflict and mental illness?
Can we apply the same school yard principles to combat online trolling?
dana boyd believes that the emphasis should not lie with jumping to blame the technology or platform, but rather working to understand its use and ways in which we can utilise online communities to help intervene in personal conflicts (boyd, 2014).Â
Similarly, the Australian Government Office of the Childrenâs eSafety Commissioner released a report, âSticks and stones may break my bones, but words can hurt me tooâ, detailing cyberbullying and trolling and the best ways to stop it (Australian Government, 2016) :
1. Talk to someone you trust straight away - like a parent, uncle/aunt, teacher or friend, or contact Kids Helpline
2. Donât retaliate or respond - they might use it against you
3. Block the bully and change your privacy settings
4. Report the abuse to the service and get others to as well
5. Collect the evidence - keep mobile phone messages, take screen shots and print emails or social networking conversationsÂ
6. Do something you enjoy - catch-up with friends, listen to good music, watch a good show to chat online to people you can trustÂ
7. Remember you didnât ask for this - nobody deserves to be bullied and you will get through this
While this report is aimed at children and teenagers, I think itâs important to remember that cyberbullying and trolling can effect people of all ages. As seen with the sad death of Charlotte Dawson, trolling can have a devastating impact if itâs not handled correctly.Â
I guess Mumâs are always right...
âSometimes itâs best to ignore them, sometimes you have to kill them with kindnessâ.
ABC News 2014, Charlotte Dawsonâs death puts cyberbullying back in spotlight, ABC News, viewed 2 January 2016, <http://www.abc.net.au/news/2014-02-23/charlotte-dawson-death-puts-focus-on-cyber-bullying/5277904>.
Australian Government 2016, Cyberbullying, Office of the Childrenâs eSafety Commissioner, viewed 3 January 2016, <https://esafety.gov.au/esafety-information/esafety-issues/cyberbullying?from=cybersmart>.Â
boyd, d 2014, Bullying: is social media amplifying meanness and cruelty?. Itâs complicated: the social lives of networked teens, Yale University Press, New Haven, USA, pp. 128-52.
Buckles, E 2014, Trolls just want to have fun, Personality and Individual Differences, vol. 67, pp. 97-102.
McCosker, A 2014, Trolling as provocation: YouTubeâs agonistic publics, Swinburne University Australia, vol. 20, no. 2, pp. 201-217.
Webb, S 2014, Trolled to death: model Charlotte Dawson bombarded with vile messages over Twitter, Daily Mail UK, viewed 2 January 2016, <http://www.dailymail.co.uk/tvshowbiz/article-2565903/Trolled-death-Model-Charlotte-Dawson-bombarded-vile-messages-Twitter-just-hours-death.html>.Â
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