Blog, or not. Honestly, I don’t care.
By Gemma
I was asked to talk to a group of people about authenticity in third sector community-led communications.
Stick with me guys....
We get a lot of praise for our honesty. We realised quite early on that we had a knack for laughing at ourselves and addressing the white elephant* in the industry.
Our original plan was to blog to and for clients about our fabulous work and why they’d be idiots to ignore our direct mailers. But it was boring and I hated writing those kind of blogs.
Ironically for the subject of my talk (and this blog), I felt a little disingenuous telling these organisations to follow my lead. We are and always have been rebellious. We’re small enough to get away with it. I once spent the day telling Twitter to go #suckmyballs. And we invented a sub agency called ‘No Mercy’ to berated clients who’d asked us to free pitch before selecting (in our mind) inferior agencies.
Imagine a third sector community-led organisation doing that. Imagine how bad that would be.
What works for us doesn’t work for other organisations. The success of our brand goes against everything we know about branding. We didn’t develop this. The Well Made tone of voice is just what we sound like.
That’s great when your brand is three people who created, and continue to slog at their business as an excuse to work with their best friends. It’s less great when you’re a third sector community-led organisation with responsibilities to larger funding bodies, and (at times) vulnerable service users. Their comms can’t simply be the mouthpiece for the most opinionated team member.
It’s not impossible to have an authentic communication strategy, it’s just not that easy.
Blogging is easy. Good blogging is nails.
I spend days mentally drafting and re-drafting ideas for Well Made that consume me. Weeks can go by without me saying anything. That’s fine for us because my higherups haven’t made blogging part of my job description.
Being paid by a magazine has altered my writing in a way I don’t love. Placing a (small) monetary value and monthly quota on my writing has turned it from an asset to a chore and most definitely affected the quality.
How much more ‘content’ can we shovel into the internet before we admit the most authentic thing some organisations can say is nothing?
Yes, a blog about not blogging is meta as hell but we’re telling everyone they must have a content marketing comms and social strategy without addressing the fact that success is a long, hard slog.
The Well Made blog is a (small) success because we have a unique organisational structure with a genuine emotional backstory.
We launched our blog to a strong social following; something we’d devoted 9 years to building.
We’d spent the previous 10 years creating stories and experiences that we could harvest for our audience.
We’re quite odd people.
Two thirds of us are really good writers.
That final point is especially pertinent. We don’t have to farm out our stories to the comms teams. We’re unfiltered. This is what we sound like in the real world. This is why we’re authentic.
We can’t teach anyone else to have all these right factors and then (basically) get a bit lucky. It doesn’t work like that.
However, there are some factors that have had an impact.
We don’t write short articles. We give our thoughts room to develop.
We don’t write every day. Sometimes we don’t write every month.
We don’t publish everything we write. Some articles I share with only a few people.
We ignore Google Analytics.
This is important. Our two most successful articles are also our most controversial. One was about oral sex, the other a list of the industry’s fittest male designers. I could bash one of those out a week and watch the likes pour in. I won’t because they were written to make a point. I made it and I moved on.
We write about what we care about.
Sometimes we’re a stuck record and I’ve specifically held off publishing a post about women in the industry because I’m a bit exhausted by the topic. However, you can’t fault our resilience. We talk about three things; interns, diversity and how bloody hard it is staying afloat.
It strikes me that third sector community-led organisations have got a lot to care about. And that caring about something is the first step to communicating eloquently about something.
So yes, in conclusion, don’t blog. Or do. Honestly, it’s up to you.
*I say ‘elephant,’ I mean that young kid you’re ‘paying’ in sandwiches; sort it out pal.










