Member Services Associate Role
We’re looking for a bright, customer service-focused individual to join our team as a Member Services Associate. We need someone who’s quick on their feet and loves working with people – a people-person, if you will. Someone who can jump right into this fast-paced, non-stop e-commerce environment and contribute their passion and experience to the role.
Speaking of which, here’s more of what you’ll be doing:
• Delivering amazing member support via phone and email
• Expertly handling questions about orders, shipments, general inquires, etc.
• Working directly with shipping managers to coordinate and execute orders and delivery requests
• Creating email templates to efficiently reduce response time for tickets and returns
• Building a positive relationship with our members and ensure they have the best possible experience
In case you’re skeptical – because who wouldn’t be, this sounds too good to be true, right? Wrong!
You’ll be working alongside some of the most brilliant, passionate people in Philadelphia who love what they do. You see, for us, giving 100% is pretty much a given, but then again, it’s not that hard to do when you’re surrounded by cool people, and wine. Oh yeah, did we mention there’s wine? Well there is. That’s what we do, we’re wine people.
And in no time, you will be too. You’ll become familiar with winery regions, grapes, styles of wine and the stories/details of wines that are being offered – basically, you’ll be an expert. A wine expert.
But let’s not get ahead of ourselves, work isn’t only about having fun and drinking wine (although that is a big part), it’s also about contributing your best efforts to the team and to our clients. So if you’ve got the following skills, we may be the perfect fit:
• A passion for what you do
• Strong communication skills – both written and verbal
• Attention to detail, critical thinking skills, and dependable follow through
• You’re positive and proactive – and you’re not afraid to show it!
• You’re a quick thinker, a problem-solver
• And experience with e-commerce is a plus (a big plus!)
Now, if any of these things sound like you, or something you might be interested in doing, then go for it and apply, after all, what do you have to lose? Plus, don’t forget there’s wine, lots and lots of wine.
Apply here: http://smrtr.io/pqPSbw