GENERATIVE LISTENING
Photo Credit: Presencing Institute
One of the main takeaways from our two weeks with Renee Lertzman was the importance of shifting from telling to listening. I’ll attempt to deeply internalize this guidance as I move forward with my work in environmental communication. The chapter, “Listen Deeply” in I’m Right and You’re an Idiot, emphasizes the value to be found in the practice of listening (Hoggan, 2016, pp. 145–154). Hoggan shares the insights of Otto Scharmer, founder of the Presencing Institute. Scharmer guides students through a process of deep listening, empathetic understanding, and an openness to new possibilities (Hoggan, 2016). This signals a profound shift from environmental projects that are often focused on achieving a goal or imparting a specific message.
“Scharmer believes profound change and true leadership can evolve by moving through the deepening process he calls the Theory U which happens on three levels:
The level of the mind, which involves suspending old habits of judgement
Opening the heart and beginning to see problems through the eyes of other stakeholders, walking in others’ shoes
Gaining the capacity to let go and let come” (Hoggan, 2016, p. 148)
Scharmer’s method teaches people to truly listen, moving them through a process from judgmental listening (what you know) and factual listening (what you didn’t know) to empathetic listening (seeing through another’s eyes) and generative listening (allowing something new to emerge) (Hoggan, 2016, p. 151). I visited the Presencing Institute website and found several tools that can be useful for environmental educator-communicators to improve their listening skills. Here are a few examples:
Shadowing: a way to gain a deeper, more intuitive understanding of a leader
Sensing Journeys: going into unfamiliar settings to experience the perspectives of various stakeholders
Stakeholder Interviews: an alternative approach to stakeholder interviews—conversations that help you see your own role through the eyes of the stakeholder
Case Clinics: generating new ways to approach challenges through a group process of capturing metaphors and feelings, mirroring, and generative dialogue.









