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@ariatelecom-blog1
IP PBX for Corporate World
Today the Corporate World has built up the highest standards in their relative fields across the globe. Attracted with the vision to reach the highest levels, the corporate leaders are determined to push hard for excellence in relative businesses . In their endeavor to bring together the state of the art infrastructure, cutting edge technology, a highly integrated and comprehensive information system along with a quest for exploring the best telecommunication system which could prove one-of-its-kind by providing them accessible and affordable communication services.
In present competitive business scenario, small to large businesses need an efficient communication system to increase productivity and reduce costs simultaneously. Most of business houses have been using Private Branch Exchanges (PBX) for their telephony traffic.
IP PBX (Internet Protocol Private Branch Exchange) is a PBX system that is built over IP based architecture for delivering and managing voice communication system. Combining the technology of VoIP (Voice over IP) with a PBX creates an IP PBX system. IP PBX phone systems thus work over the Internet instead of the usual traditional phone lines.
ARIA PARTH:
Aria Telecom, a renowned telecom research and development company has emerged as a key provider of a unified communication System named "PARTH" providing flexible and cutting-edge solutions in resolving issues in a befitting and acceptable manner so as to keep the customers comfortable and fully satisfied.
PARTH's embedded technology having key features like powerful and versatile unified system box, efficient application and well-designed specifications which not only cater for today's requirements but also can meet the upcoming technology in many ways, make the system 'PARTH' virtually 'unique' in all respects.
Aria Parth is Unified Communication System suitable for domestic as well as international call centers. Parth has combination of voice logger, IVRS, IP PBX, conference bridge, dialer, telephone recording, helpline system etc. Communication can be done on existing LAN network, no need to have separate cabling for traditional IVRS.'
Aria Parth is next generation IP PBX which has proved to be very useful for corporate businesses. The system helps to generate voice call to all or selected users for important messages. User can send automatic bill reminders to selected users & dynamically pay the due amount.
Salient features:
100 concurrent calls
IVRS
Up to 2000 SIP calls
30 party audio conferencing
SMS & Email integration
IP Extension work on LAN Network
Support GSM Trunk through GSM Gateway
Caller ID and call transfer
Intercom feature
Conversation recording
#voice #blaster #outbound #ivr #ivrs
Outbound Dialer !!!
In today’s business scenario, telecommunication can be applied to all industries and organization. Call centers, BPO/KPO's are the place where large number of customer's and other telephone calls handled by organization. Call centers handles either inbound or outbound calls and deal with the both. It is always a dilemma to expect that business come to you through an inbound phone call.
Outbound Dialer is helpful to automatically dial the phone number in sequential manner. Aria Telecom is a leading telecom service provider, offers outbound dialer to support call center and corporate house calling process.
Types of Dialing Modes:-
Predictive Mode:-
Predictive dialing is the most productive form of dialing automation because the system predicts when agents will finish the current call, and the system will dial out another phone line while agents are still talking to customers. Predictive Dialer has become an attractive option for today's business.
Progressive Mode:-
In Progressive mode of dialer passes the caller information on same time when the number is being dialed. On completing the previous call the system automatically dials the next number on the list.
Preview Mode:-
In Preview Mode, the number is automatically dialed after a pre-defined period. The agent is given time to preview the customer details before the call is launched.
Key features of Aria Outbound Dialer:-
Different dialing modes for different situations
Effective management of the area codes and Do-Not-Call list
Intelligent systems for identifying an actual live call
High speed call transfer
Manage large list of numbers and call simultaneously
Live Chat (Aria Namaste) For Banking
Now a days many Banks and Financial institutions are developing these days with equal power in all aspects. Banks and financial institutions not only lost money with the financial crisis but they also lost their customers’ trust, so it requires enriched customer service.
Client Requirement:
Bank has basic requirement to provide customer support at online basis due to facing difficulties to handle over the phone. By online support, they would handle multicustomers and customer experience will be improved.
Aria has offered a new product Live Chat called “Aria Namaste Live Chat”. It is helpful for immediate response rather than email. For customers chat as a line of guidance, ease-to-use and real time experience for the user. They don’t have to go to a branch or use phone for help. The added advantage is it gives people the feeling of convenience and time saving option.
Banking & Insurance Support:
Aria Namaste is simple to take support on chat for any your banking query and it is secured because of encryption communication. Client can enter his customer id & T pin for authentication.
Features:
Department wise routing
Live Website Visitor Monitoring
Live Staff Monitoring
Complete Chat History
Email Chat Conversation
Option to enter remarks at the end of Chat
Customizable Disposition
MIS Reports
Multiple Conversation at a time
Transfer Files, Brochures in live chat conversation
For more information:
Visit: www.ariatelecom.net
Email: [email protected]
Mobile no: +917503039905
Best CRM Software For Business Organization
Today growing businesses manage customer connections and information in a variety of ways. Customer Relationship Management (CRM) is a strategy and methodology to manage ongoing and future relationships with customers. CRM helps give a small business a speedy bookkeeping system and more accurate financial reporting. It is actually a good business concept to win the customer's loyalty. Any business starts out with a foundation of great customer relationships.
Aria Telecom is being a leading Telecom Solution Provider to deal with any kinds of client interaction (Telemarketing, Collections, Customer Support, Helpdesk etc). Using our CRM Software, individual could have to collect data, manage group and analyze customer details. This helps also in recognizing customer's likings and disliking to build strong bond with current clients.
How CRM works :-
CRM works on the basis of these fundamenls such as:
Initiate marketing
Create leads
Convert in account
Processing orders
Provide support
Aria CRM additional advantages:-
Aria Telecom is providing this technology with customizable feature which are s folllowing:
Upgradable
Editing/adding/ deleting
Can be integrated with application
For more details feel free to contact me:
Mobile no: +917503039905
Email: [email protected]
www.ariatelecom.net
IP-PBX: Best Business Phone Solution
IP-PBX: Best Business Phone Solution
Phone calls are still first mode between a business and a cilent in many instances. The technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness.
PBX stands for Private Branch Exchange, which is a private telephone network used within a business. Users of the PBX phone system share a number of outside lines for making…
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Predictive Dialer for Call Center Aria Telecom offers Aria ACCS Advance Dialer that is based on latest technology to help call centers in verifying average time in use to get live answer and average length of every talk.
ARIA Telecom Call Center Headset with Dialpad
ARIA Telecom Call Center Headset with Dialpad
Headset provides a equivalent functionality of telephone headset but with hands-free operations. They have many uses including in call centers and other telephone-intensive jobs and for anybody wishing to have both hands free during a telephone conversation. Aria Telephone provides variety of Call Center Headsets(including ARIA 11 N, ARIA 15 N, ARIA 18 N, ARIA 151 N) and Dial pads (including ARIA…
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Pocket IVRS (ARIA VC 60) for Insurance Due Reminder
Pocket IVRS (ARIA VC 60) for Insurance Due Reminder
When you create a valuable reminder for your customers, they will walk back to your store. This will show that they care about you customer and they care about your business. Your reminder message indirectly say to your customer that you care about them. To achieve this you need a reminder service to track and remind your customer and employee.
Aria Telecom recently released pocket IVRS for…
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