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[authenticclientencounters-blog]

How to help disabled customers - 5 ACE Tips for assisting customers in w...

[authenticclientencounters-blog]

In Customer Service, language is POWERFUL. What we say and how we say it can make or break interactions, reactions, situational outcomes and even our careers! In this video I cover 7 phrases/words you should avoid using when communicating with your customers. I also give tips and suggestions on what to say instead and ways to approach each situation. The best part is these can be applied to interactions with co-workers and your leaders too! 

[authenticclientencounters-blog]

WELCOME TO ACE

[authenticclientencounters-blog]

How to Build Your Personal Brand at Work. In this video I share 6 tips on growing your Personal Brand at work in the Customer Service industry. We each consistently deposit into our Personal Brand whether we realize we are doing it or not. It’s time to focus in and make sure your Personal Brand is truly what YOU WANT it to be!

[authenticclientencounters-blog]

his video contains 3 tips on how to mentally prepare for work when you’re in the customer service industry! These are things I’ve been doing for over 10 years and have helped me create countless authentic client encounters. I hope they help you too.