Whistleblowing to the Max

A forum reporting the bully and abuse tactics by Donna Percival, manager of Bayview Village Toronto. Have a Story? Email: [email protected]

[bayviewcommons]

Just now...

Your fellow Bayview Village Head of Security working closely with Toronto Parking Enforcement to catch all transgressors. 

We only wish they wouldn't turn a blind eye to Donna Percival when she fails to comply with her parking rules. 

[bayviewcommons]

Leading with Integrity

Dear Donna - 

Perhaps you have forgotten what it takes to be a great leader.

Here are some quotes to help guide you.

After all, it is the leader who must gain the respect and trust of people. Without that, all is lost.

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. —Lao Tzu

Where there is no vision, the people perish. —Proverbs 29:18

I must follow the people. Am I not their leader? —Benjamin Disraeli

You manage things; you lead people. —Rear Admiral Grace Murray Hopper

The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. —Max DePree

Leadership is the capacity to translate vision into reality. —Warren Bennis

Lead me, follow me, or get out of my way. — General George Patton

Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. —Jack Welch

A leader is a dealer in hope. —Napoleon Bonaparte

You don’t need a title to be a leader. –Multiple Attributions

A leader is one who knows the way, goes the way, and shows the way. —John Maxwell

My own definition of leadership is this: The capacity and the will to rally men and women to a common purpose and the character which inspires confidence. —General Montgomery

Leadership is lifting a person’s vision to high sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations. —Peter Drucker

Never doubt that a small group of thoughtful, concerned citizens can change world. Indeed it is the only thing that ever has. —Margaret Mead

The nation will find it very hard to look up to the leaders who are keeping their ears to the ground. —Sir Winston Churchill

The most dangerous leadership myth is that leaders are born-that there is a genetic factor to leadership. That’s nonsense; in fact, the opposite is true.Leaders are made rather than born. —Warren Bennis

To command is to serve, nothing more and nothing less. —Andre Malraux

He who has never learned to obey cannot be a good commander. —Aristotle

Become the kind of leader that people would follow voluntarily; even if you had no title or position. —Brian Tracy

I start with the premise that the function of leadership is to produce more leaders, not more followers. —Ralph Nader

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. —Peter Drucker

Anyone can hold the helm when the sea is calm. —Publilius Syrus

A great person attracts great people and knows how to hold them together. —Johann Wolfgang Von Goethe

The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it. —Theodore Roosevelt

Leadership is influence. —John C. Maxwell

You don’t lead by pointing and telling people some place to go. You lead by going to that place and making a case. —Ken Kesey

When I give a minister an order, I leave it to him to find the means to carry it out. —Napoleon Bonaparte

Men make history and not the other way around. In periods where there is no leadership, society stands still. Progress occurs when courageous, skillful leaders seize the opportunity to change things for the better. —Harry S. Truman

People buy into the leader before they buy into the vision. —John Maxwell

So much of what we call management consists in making it difficult for people to work. —Peter Drucker

The art of leadership is saying no, not saying yes. It is very easy to say yes. —Tony Blair

The very essence of leadership is that you have to have a vision. It’s got to be a vision you articulate clearly and forcefully on every occasion. You can’t blow an uncertain trumpet. —Reverend Theodore Hesburgh

The key to successful leadership today is influence, not authority. —Kenneth Blanchard

A good general not only sees the way to victory; he also knows when victory is impossible. —Polybius

A great leader’s courage to fulfill his vision comes from passion, not position. —John Maxwell

A leader takes people where they want to go. A great leader takes people where they don’t necessarily want to go, but ought to be. —Rosalynn Carter

The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly. —Jim Rohn

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish. —Sam Walton

A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent. —Douglas MacArthur

A ruler should be slow to punish and swift to reward. —Ovid

No man will make a great leader who wants to do it all himself, or to get all the credit for doing it. —Andrew Carnegie

Leadership is the art of getting someone else to do something you want done because he wants to do it. —General Dwight Eisenhower

The leader has to be practical and a realist yet must talk the language of the visionary and the idealist. —Eric Hoffer

Leaders think and talk about the solutions. Followers think and talk about the problems. —Brian Tracy

A man who wants to lead the orchestra must turn his back on the crowd. —Max Lucado

Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. —General George Patton

As we look ahead into the next century, leaders will be those who empower others. —Bill Gates

All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership. —John Kenneth Galbraith

Do what you feel in your heart to be right–for you’ll be criticized anyway. —Eleanor Roosevelt

Don’t necessarily avoid sharp edges. Occasionally they are necessary to leadership. —Donald Rumsfeld

Education is the mother of leadership. —Wendell Willkie

Effective leadership is putting first things first. Effective management is discipline, carrying it out. —Stephen Covey

Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand. —General Colin Powell

Great leaders are not defined by the absence of weakness, but rather by the presence of clear strengths. —John Zenger

He who has great power should use it lightly. —Seneca

He who has learned how to obey will know how to command. —Solon

I am reminded how hollow the label of leadership sometimes is and how heroic followership can be. —Warren Bennis

I cannot give you the formula for success, but I can give you the formula for failure, which is: Try to please everybody. —Herbert Swope

If one is lucky, a solitary fantasy can totally transform one million realities. —Maya Angelou

If you would not be forgotten, as soon as you are dead and rotten, either write things worth reading, or do things worth the writing. —Benjamin Franklin

If your actions inspire others to dream more, learn more, do more and become more, you are a leader. —John Quincy Adams

In matters of style, swim with the current; in matters of principle, stand like a rock. —Thomas Jefferson

It is absurd that a man should rule others, who cannot rule himself. —Latin Proverb

It is better to lead from behind and to put others in front, especially when you celebrate victory when nice things occur. You take the front line when there is danger. Then people will appreciate your leadership. —Nelson Mandela

Lead and inspire people. Don’t try to manage and manipulate people. Inventories can be managed but people must be lead. —Ross Perot

Leaders aren’t born, they are made. And they are made just like anything else, through hard work. And that’s the price we’ll have to pay to achieve that goal, or any goal. —Vince Lombardi

Leaders must be close enough to relate to others, but far enough ahead to motivate them. —John C. Maxwell

Leadership and learning are indispensable to each other. —John F. Kennedy

Leadership cannot just go along to get along. Leadership must meet the moral challenge of the day. —Jesse Jackson

Leadership does not always wear the harness of compromise. —Woodrow Wilson

Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy. —Norman Schwarzkopf

Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership. —Colin Powell

Leadership is the key to 99 percent of all successful efforts. —Erskine Bowles

Leadership is unlocking people’s potential to become better. —Bill Bradley

Management is about arranging and telling. Leadership is about nurturing and enhancing. —Tom Peters

Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. —Stephen Covey

Never give an order that can’t be obeyed. —General Douglas MacArthur

No man is good enough to govern another man without that other’s consent. —Abraham Lincoln

What you do has far greater impact than what you say. —Stephen Covey

Not the cry, but the flight of a wild duck, leads the flock to fly and follow. —Chinese Proverb

One of the tests of leadership is the ability to recognize a problem before it becomes an emergency. —Arnold Glasow

The final test of a leader is that he leaves behind him in other men, the conviction and the will to carry on. —Walter Lippman

The greatest leaders mobilize others by coalescing people around a shared vision. —Ken Blanchard

The growth and development of people is the highest calling of leadership. —Harvey Firestone

To do great things is difficult; but to command great things is more difficult. —Friedrich Nietzsche

To have long term success as a coach or in any position of leadership, you have to be obsessed in some way. —Pat Riley

True leadership lies in guiding others to success. In ensuring that everyone is performing at their best, doing the work they are pledged to do and doing it well. —Bill Owens

We live in a society obsessed with public opinion. But leadership has never been about popularity. —Marco Rubio

Whatever you are, be a good one. —Abraham Lincoln

You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You must do the thing you think you cannot do. —Eleanor Roosevelt

A competent leader can get efficient service from poor troops, while on the contrary an incapable leader can demoralize the best of troops. —John J Pershing

A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit. —John Maxwell

There are three essentials to leadership: humility, clarity and courage. —Fuchan Yuan

I am endlessly fascinated that playing football is considered a training ground for leadership, but raising children isn’t. —Dee Dee Myers

A cowardly leader is the most dangerous of men. —Stephen King

My responsibility is getting all my players playing for the name on the front of the jersey, not the one on the back. –Unknown

A good plan violently executed now is better than a perfect plan executed next week. –George Patton

The supreme quality of leadership is integrity. –Dwight Eisenhower

You don’t lead by hitting people over the head—that’s assault, not leadership. –Dwight Eisenhower

Earn your leadership every day. –Michael Jordan

[bayviewcommons]

This photo is from August 20th. Taken around 8:45 am. 

The mall doesn't open until 10am. Most mall employees don't arrive until 9:30am to open. This means - wide open spaces available in employee parking. 

So that begs the question of why she'd couldn't park there? Perhaps it's too outrageous for the "manager" to associate herself with the common mall employees. 

[bayviewcommons]

August 16th. 

Received another photo submission of Donna Percival parking in non employee area. 

Is it so difficult for her to follow her own rules? 

[bayviewcommons]

A Test of Trust

Dear Readers, 

There has been hard evidence showing that Donna has not followed the parking rules she created. I have obtained copies of memorandums clearly outlining this policy issued in 2011 and 2012.

You can find images of this policy in the older posts. 

On all the below dates - there is photo evidence that Donna Percival violated her own parking policy and parked her car in a non-employee spot.   The employee parking area was not full.

April 18th, 2013

April 25th, 2013

May 5th, 2013

July 11th, 2013

July 30th, 2013

An open letter was sent to senior management on August 2nd, 2013 with all of this information.  It pointed out concerns and gave a window of insight into deeper issues happening in the mall.

Since then, two notable things have happened:

1) The letters delivered to the mailboxes of tenants were removed to prevent knowledge of this double standard from spreading, and;

2) Even with the indisputable evidence brought forward, Donna continues to disobey her own parking policy.  Further, security continues their double standard and ignores her parking in a non-employee spot.

She parked in the a designated customer area on August 8th, 2013.  And more recently, she was parked there today - August 14th, 2013 when employee parking had many a spot open.

These two above points would lead one to conclude the following:

Even with evidence and facts supporting a wrong-doing, senior management does not wish to act upon any information brought against their Mall Manager.

What are your thoughts?

[bayviewcommons]

Submitted to us today. Evidence that Donna Percival still parking underground when employee parking has many available spots. 

Why the double standard? 

[bayviewcommons]

We've obtained copies of the Bayview Village parking policy.

Here they are for your viewing pleasure. 

[bayviewcommons]

Donna Percival is Above the Law

On March 8th, 2011 - Richard, the director of security at the time, issued a memo to tenants advising them that there would be a fine for parking in non-employee designated spots. 

An open letter sent to Mr.Fidani and Mr.Hyde

Bayview Village is controlled by a shameless hypocrite and shielded by her security guards. Little wonder long time loyal customers are chased out and faithful store owners have taken their business to other locations. 

After selling our business and taking an early retirement 10 years ago, my husband and I had been spending at least 5 days a week drinking coffee and shopping at Ricci, Barbutti, Calderone, Talbot, Fleur, & others. We became good friends with many store owners, Last year, I took on a part time job helping one of my friendly store owners in Bayview Village. I worked a few hours in the morning for 3 days a week. After I finished my work invariably I would meet up with my husbands and our friends for afternoon coffee and cakes. Then we would go shopping and chatting with our friendly store keepers and their staffs.

As the request of management and instructed by my friend, I parked my car at the south side of the lower level parking garage. One day my car was towed. I talked to Security and was rudely told that I was at fault for parking there.  Because I was a part time employee in the mall 3 days a week, I was not a shopper any more. It did not matter to Security and Management that when I was off work, my friends, my husband and I were shopping in Bayview Village. They did not give a damn to my loyalty to the mall for the last 10 years. At considerable inconvenience, I got my car back. I was very disappointed at the way I was treated. 

My friend and I had stopped going to Bayview Village. We enjoyed ourselves in Shops at Don Mills in the summer. In the winter we spend our time in Promenade Mall. We are having a great time. My husband and his friends still go to Bayview Village for coffee regularly. He dared not buy anything significant in Bayview Village anymore at my demand.

Lately, the gate was locked on him in the morning. He had to circle around just to get in. If it were not for his friends, he would have come to join me at other shopping centers.

In the last few months, he had noticed some very disturbing facts. Photos are attached for your perusal. Near where my car was towed, he had noticed a consistent offender. Two cars had consistently been parking at a same spot from 9-5 with immunity, of course, while the upper parking lot for employees still had lots of empty spaces. The license plates for these two cars were , a Mercedes SLK32 with employee sticker #0001, and a Lincoln MFX with employee sticker #0004. 

Security guards on patrol would walk by and ignored these two cars while on route to record other cars for parking “violations”. The chief of security would then accompany Metro Parking Authority to issue parking tickets to all the other cars while seeming blind to these two blatant offending cars.

As George Orwell wrote in Animal Farm, some pigs are more equal. On a sunny day, the walking distance from the upper level parking lot is too hot. On a rainy day, it is too wet. On a regular day, it is too far. On the whole, it is too below a Pig to share the common value as the others. 

Do you know who drove those two cars? The driver was the one who set and disobeyed all the rules, the one who issued the order to tow my car, the one who harassed a lot of Bayview Village’s loyal customers and staffs, the one who rudely told me that because I worked part time 3 days a week for a few hours that I was no longer deemed a shopper in Bayview Village even though I had 10 years of loyalty to the mall. I had been shopping in Bayview Village long before she came on scene. 

That hypocrite is Donna Percival, the mall manager. She sets the rule and she breaks the rule. Her security guards shield her and protect her.

Little wonder loyal shoppers have gone to other malls. No wonder long time faithful store owners had left and are leaving. 

This is not the first time Donna has bullied, harassed and wreaked havoc upon your tenants and customers. Few see it because it is perpetrated behind closed doors.   There are many other examples of her noxious behavior.At this point, disciplinary action is not what is needed.  She clearly has no desire to change her behavior, nor show any remorse for her awful actions.  If there is any hope for Bayview Village, such a shameless hypocrite should be fired immediately. Upper Management should apologize to everyone who had been inconvenient by her shameful acts. Maybe then, this hypocrite will know who are the true owners: the shoppers and the workers who make the mall click. 

No cosmetic touchup and fancy dressings can hide the rotten core.  Shame! Shame! Shame! How a hypocrite is ruining a formerly prestigious shopping centre!!!!

Photo Evidence Upon Request

[bayviewcommons]

Your Safety from Retaliation

Dear Readers -

Thank you for your influx of encouragement and information, as well as, your courage for sharing supporting internal documentation, images and video.  I have been speaking with members of the media and they would like me to share the following.  I would highly encourage that in addition to sharing this with me that you contact your local government representative, as well as, media outlets.  It is understandable that you would not want this posted via this forum.

While many of you have expressed the desire of anonymity over concerns of retaliation from Donna Percival, know the following:

Retaliation because you launched a complaint in good faith is a

form of harassment. I recommend that you document the

ways in which you believe you have been "punished". You can

work this though your Union or the Human Rights Commission

of your province. For example, Section 3.6 of the Canadian

Human Rights Act states:

  "Retaliation is considered a serious disciplinary breach.

Anyone who retaliates in any way against a person who has

complained of harassment, given evidence in a harassment

investigation, or been found guilty of harassment, will

themselves be considered guilty of harassment and penalized

accordingly. The possible penalties are the same as those

assessed against harassers".

  (Section 3.6, Canadian Human Rights Act)

  I will respectfully honor your wishes for anonymity, but encourage you to reach out to the Ontario Human Rights Commission/Tribunal and the Canadian Centre for Occupational Health and Safety and submit what you have sent me.

The Ontario Human Rights Commission

Ontario Human Rights Commission 180 Dundas Street West, Suite 900 Toronto Ontario M7A 2R9

Local: [phone]

Toll Free: 1-800-387-9080

TTY (Local): (416)-326 0603

TTY (Toll Free) 1-800-308-5561

Email:  [email protected]

The Human Rights Tribunal of Ontario

Deals directly with all claims of discrimination filed under the Human Rights Code. The Tribunal resolves applications using mediation or adjudication.

The Tribunal can be contacted at 416-326-1312 or 1-866-598-0322.

The Canadian Centre for Occupational Health and Safety

Phone: [phone]

Fax: [phone]

Website: www.ccohs.ca

135 Hunter Street East, Hamilton ON Canada L8N 1M5

http://www.ccohs.ca/ccohs/contacting.html

[bayviewcommons]

Mail Tampering Alert at Bayview Village

An Open Letter

Dear Mr.Fidani and Mr.Hyde -

Last week, letters were delivered to your tenants' mailbox in Bayview Village urging them to speak out about the discriminatory, bullying and abusive behaviour of your manager, Donna Percival.

I am disappointed and shocked to tell you that someone has removed this mail from every single mail box.

Upon following up with your tenants, it has become increasingly evident that the mail intended for them was intercepted and removed.

As you are aware, mail tampering is a federal offence under the Canada Post Corporation Act (R.S.C., 1985, c. C-10).

http://laws-lois.justice.gc.ca/eng/acts/C-10/FullText.html

48. Every person commits an offence who, except where expressly authorized by or under this Act, the Customs Act or the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, knowingly opens, keeps, secretes, delays or detains, or permits to be opened, kept, secreted, delayed or detained, any mail bag or mail or any receptacle or device authorized by the Corporation for the posting of mail.

49. Every person commits an offence who unlawfully and knowingly abandons, misdirects, obstructs, delays or detains the progress of any mail or mail conveyance.

What I would like to know is why someone in Bayview Village is trying to cover up this issue? Why remove mail that would give your tenants an open forum to safely communicate about issues regarding Donna Percival.

It is a widely known fact among tenants and customers that Donna Percival is not an effective manager. She does not lead by example, such as the way she parked her cars in violation of her own policy.

I would hope that rather than try to  hide and discount the accounts that I have collected, that you would create a safe forum for your tenants to come forward without the fear of retaliation.

[bayviewcommons]

Mount Pressure - Donna Percival Needs to Go!

Here's what you can do:

Reach out to Orlando Corp and tell them that you think Donna' treatment of  tenants and customers is indecent.

[email protected] - Dan Hyde

[email protected]

Post on their Facebook page:

https://www.facebook.com/BVShops

Call Orlando Corp Dan Hyde, and let him know Donna's behaviour is not acceptable.

905.677.5480

Here’s a sample of what you might say: 

“Hi, my name is [YOUR NAME], and I’m calling because I don't support Donna Percival's treatment of customers and tenants. It is abusive and she is a bully. This is NOT acceptable. Employees and Customers deserve to be in a safe environment and she is not providing it. What will you do?

Tweet at Bayview Village and Orlando Corps

Cut and paste these sample tweets:

Bullying and Abuse is Never Ok, @BVShops  @Orlando_Corp Stop the Bullying. Remove Donna Percival. #NotBuyingIt. #Bully  #Bayviewvillage

Discrimination is not Acceptable. @BVShops  @Orlando_Corp  I don't support Donna Percival's behaviour.  #NotBuyingIt. #Bully  #Bayviewvillage

Everyone has a right to abusive free treatment. @BVShops  @Orlando_Corp Stop the Bullying. Remove Donna Percival. #NotBuyingIt. #Bully  #Bayviewvillage

Ask your friends to do the same!

[bayviewcommons]

Donna Percival Does it Again

This just in from a fellow informant. 

The open letter to Orlando Corp about Donna Percival's hypocrisy regarding the employee parking has not changed anything.

This was snapped a couple days ago.  Donna still does not believe her parking rules apply to her. 

Once more, she is above the law. 

[bayviewcommons]

Have a Story To Share?

Have a Story to Share?

Email us: [email protected]

Or, post in the comments.

[bayviewcommons]

Humiliated and Suspended - Donna Percival's Favorite things

When the dog bites When the bee stings When I'm feeling sad I simply remember my favorite things

Humiliating and Bullying The Meek. 

Two mall employees were caught smoking by Donna Percival on the outskirts of Bayview Village property.

If verbally humiliating them in public wasn't good enough, she also proceeded to ban them from the mall for 2 days.

Would she have behaved the same way if it had been a mall customer smoking? Doubtful.

Image is everything.

And how likely would 2 uneducated mall employees come forward and speak against her.  

How likely would they know that they had rights against her verbal abuse? 

Fear is why Donna gets away with her actions and bullying.

Fear of retaliation.

Fear that she'll make their lives unbearable.

Fear that they will be fired and out of an important source of income.  2 days without pay is enough to instil fear for those who need to work to survive.

Donna is a monster. She is a bully.  She thinks she is above the law.

Unfortunately, it is the lower income, uneducated and underprivileged that suffer in silence by her hand.  

Is it fair? You decide.

[bayviewcommons]

Donna Percival Gets Physical & is Told Off.

Never Touch one of my Employees!

.....

Witnesses saw a Mall employee sitting in the open seating area.

Donna Percival grabbed the employee by the arm and  demanded to know why they are sitting there.  She proceeded to drag the employee off the couch.

Are mall employees are not allowed to share the same seats as regular customers? 

Perhaps Donna believes they are too filthy. 

Perhaps she thinks employees are different and that they should be segregated.  Heaven forbid any customer catch a disease from a  lowly worker.   After all, isn't a worker's life is less valuable than a customer's life?

We've seen dogs sitting on the customer seating.   Perhaps Donna believes that even dogs take precedent over employee lives.

Either way, witnesses say the employee's supervisor warned Donna, "NEVER touch one of my employees!"

The law is harsh. But it is the law.

[bayviewcommons]

Talbots - Fiasco - But Hey, It's Not Her Money

Before Talbots announced they would be closing locations back in 2011, Donna Percival caught wind that the Bayview Village location would be packing up.

Out of fear of a bad image, she immediately ordered that the store be boarded up and covered during the night.  For it would make her look terrible if one of the store fronts was vacant and empty.

The problem was - Talbots wasn't planning on closing their Bayview Village location. 

Talbots employees came to work the next morning only to find that the entire store had been blocked with drywall.  Signs had been put up announcing Talbots closure when in fact, it wasn't closed at all.

Talk about a huge real estate faux pas.

Clearly, image was more important to this woman than conducting a proper investigation and contacting Talbots to verify the rumors.

The result - a hefty fine from Talbots for the mall to pay.  But hey who cares, it's not her money being spent, is it?

[bayviewcommons]

Undesirables not welcomed by Donna Percival

Spotted - Undesirables not welcomed

We're looking for this aggrieved patron.

An African-American woman was laying down on the common area benches.  She had her shoes loosely untied and was lounging on the couch. Witnesses saw Donna Percival walk past and look down at this woman with disgust.

She picked up her cell phone and called security and complained about this blight on the mall's haute couture image.

Security soon appeared and woke this woman up.  She was asked to leave the mall and escorted away.

She wasn't homeless. She wasn't causing a problem. But she just didn't fit with the rich and elitist image Donna Percival wanted.

If you are this woman. Please contact us! We want to know your side of the story.