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Prototipo y testeo de un artefacto para conectar a la 3edad no digitalizada con su fmilia a traves de whatsap

http://vimeo.com/93230517

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Hospitable hospice I Redesigning care for tomorrow

An experience design hand book by fuelfor for the Lien Foundation and ACM Foundation. Over nine months, fuelfor delved into the hospice sector in Singapore and working with the project's partners – Assisi Hospice, Dover Park Hospice and St Joseph's Home and Hospice - conducted ethnographic observations, co-design workshops and in-depth interviews with patients, families, care teams and experts. As a result, the Hospitable Hospice offers critical new thinking and a refreshing vision with which we can re-imagine future hospices and services.

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GDS design principles

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LEGO Calendar Transfers Events To Online Schedules [Video] - PSFK

Visual planner digitizes the way we make appointments with moveable bricks.

Con esto y las herramientas que las hacen ludicas como es la filosofia de la casa. Producto/servicio online offline

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Service Experience 2013 | David Gray | Keynote: When Service Design Meets the Divided Company

What happens when a service design project meets a hierarchical, divided company? You can design an amazing service, and yet at the end of the day, the organizations…

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Claro Partners: Service Design for networked business models - Presentation at Design…

With increased connectivity, networks at both a global and local level are growing rapidly whilst new communities can develop and flourish through digital chan…

A partir de la diapo 20. Para mí ha sido revelador porque son herramientas donde se incluye la relación entre los usuarios el los negocios de redes a nivel de journey y sintesis de propuesta de valor del negocio. A parte hay herramientas para escenificar y entender este tipo de negocios.

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Han mapeado plataformas "networked" segun su grado de madurez, y ordenado en varias categorias

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Lego wheel: Customer Journey Maps - Customer Intelligence Matters

Customer journey mapping is an important part of successfully managing Customer Experience. Here's some inspirational ways to do it.

Buscaba la lego wheel que vi en el llibro Universal Methods of Design. EN el post aparece también un experiemento en prezi de Christophe Tellec a quien concocí en Madeira. Un bicho.