In Italy, 'La Bella Figura' signifies a way of living that strives to always embody an authentic image, recognise elegance and simplicity, and beauty in all forms of aesthetics. - labellafigurabeauty.com
As I strolled back from work last night, this beautiful three-wheeler caught my eye. Got me thinking. What's it called? Is it still running? Is there an Italian connection? Don't you worry, all will be answered.
After a little research, the name of the scooter is a Piaggio Ape. It was right outside Dino's Coffee Lounge, a new business in rural Derby. In an area more famous for it's fields and largely middle class community, a scooter made for poor urban Italians after WWII is bound to turn curious heads in the next few weeks. You may be thinking why? After all, I'm sure you'll agree that you engage with what you find most meaningful and relative. Don't you?
After a recent trip to London in May, Grandpa asked me about some of my highlights..
While shopping around Brick Lane, a French troupe amassed a joyful crowd in the middle of the high-street. Not even the most humorous and witty trader could pull people away from the scene. It was packed. It was passionate French fizz. A dosing of French culture right in the middle of London. Unique. Totally against the grain and the effect was amazing.
Grandpa was slightly perplexed and unconvinced.
On a lesser scale, the Piaggio Ape outside Dino's will have a similar effect on people. Spark interest and intrigue. Dino's have a Marketing tool literally on their doorstep, pulling people in. So why have they spent limited Marketing budget branding the vehicle?
Dino's acted on an 'Experience Economy' philosophy, adding value to his service through creating a unique experience for his customers (the Piaggio Ape). Consumers want and expect more than just a quality coffee that's available and at good cost. After all, we can make equally good stuff at home these days! The shift from goods and services to experience economy is illustrated through branding up and down your high-street. The tagline 'more than just a...' has emblazoned many shop windows and campaign materials.
Don't get me wrong, the management of authentic experiences for customers has always been prevalent in the premium entertainment industry. Disney is a great example. Recently, increased consumer knowledge and choice has meant providing experiences to customers is important to all Marketing efforts in all service sectors. Half-time football entertainment. Dancers in-store at A&F. Leather seats on buses. Café's in Supermarkets. All examples of businesses implementing such philosophies, resulting in them being able to justify price increases without decreasing consumer satisfaction.
However, some corners have stated that some brand experiences can come across as fake. This is where the notion of authenticity comes in. Art and Business state that 'authenticity has become a primary concern in their (consumers) purchasing decisions. Consumers want what's real.'
This ties in very nicely with the opening quote describing La Bella Figura. Go read it again! Part of the La Bella Figura philosophy is being authentic. As an Italian himself, has Dino added an experience from the heart?
It may be a three-wheeler dating back to the late 1940's, but Dino has added a little Italian flair and made it look great - reinforcing the 'Figura' idea that anything can be made to look beautiful. Looks like he's enjoyed it too! The small touches like the smiley face and chalk board reflect a passionate and genuine natured owner. He wants customers to experience Italy from the heart.
The website also echoes many aspects of the Bella Figura way of life.
I have to say it's a fab move by Dino's to add the Piaggio Ape. He said to me it's currently not running, but hopes to add a 'Vespa' engine in the near future with great gusto and energy. This was early Sunday morning..
Coffee chain Starbucks are currently implementing services to meet the new 'Social Economy' phase, but all is not lost for rural coffee shops who are focusing on providing good quality and brand experiences. They may be a few yards behind, but isn't this all part of making what you have beautiful and simple? La Bella Figura. Good luck Dino's!