[bitoasisblog]

1% instant cashback on credit/debit card payments higher than 5000 AED

We are excited to announce to all our customers that we’re running a limited promotional offer for credit/debit card payments starting today for our customers in UAE, Saudi Arabia, Kuwait, Bahrain, and Oman. You’ll receive 1% instant cashback on your second deposit if your first card deposit was 5,000 AED or higher until May 1st.

If you have any questions, please don’t hesitate to reach out to our support team.

We’d love to hear from you!

[bitoasisblog]

Reduced Fees on BitOasis Trading Exchange

To all our exchange users, we’d like to inform you that taker and maker trading fees on the trading exchange platform will be reduced by 40% until April 20th, 2018. You can check your new account fees on the “Fees” page.

If you have any questions, please don’t hesitate to reach out to our support team.

Thank you for using BitOasis!

[bitoasisblog]

Refer your friends to BitOasis and earn rewards

We’re excited to announce to our customers that we have launched our referral program on the trading exchange platform. Interval period for the invited customers starts as soon as they register and verify their accounts using your referral link.

How does referral program work?

- You can start by inviting your friends to our platform by clicking on the "Refer Friends" tab.

- After entering the email address of the person you would like to invite, please click on the "Send" button and they'll receive an email with a link to create their trading account on our platform.

- You can also invite your friends by sharing your referral link ID that is available on the "Referral Program" page.

- As soon as your friends sign up, they’ll need to verify their accounts by clicking on the "Increase Limits" page on the “Buy Bitcoin” tab.

- As soon as their accounts are verified, they’ll be able to start trading.

- Your referral fiat AED reward is calculated based on the fees paid for completed exchange orders placed by the user that registered via your referral link.

What are you waiting for? Log in to BitOasis.net, invite your friends and get rewarded. If you have any questions or comments, please reach out to our support team. For terms and conditions, please refer to our Terms of Service, section 24. 

Thank you for using BitOasis!

[bitoasisblog]

URGENT WARNING to all our customers

We have identified a fake twitter account with the name @bitonsis that is impersonating our real @BitOasis twitter account. The fake account is trying to collect users’ details to access their accounts on our platform. Please take caution and beware of any tweets you may receive from twitter handles that claim they belong to BitOasis.

We've reported the fake account to Twitter. You can also help reporting @bitonsis to Twitter as well on this link https://twitter.com/bitonsis We really appreciate your cooperation. If you have any questions, please don’t hesitate to reach out to our support team. Thank you for using BitOasis!

[bitoasisblog]

LTC, XRP, ETH and BTC trading using credit cards on BitOasis

To all our exchange users, we’re pleased to announce the following service updates on our platform:

- Credit/debit card payments have been restored on BitOasis starting today with 7% + 1 AED fee charges. To buy LTC, BTC, ETH or XRP using credit cards, please log in to BitOasis and start trading.

- BitOasis users can now buy, sell and trade LTC with 0% fees until March 4, 2018. Users will be able to place buy and sell limit and market orders with AED Dirhams through wire deposits or credit card payments.

If you have any questions, please don’t hesitate to reach out to our support team.

Thank you for using BitOasis!

[bitoasisblog]

تحديثات على خدمات الصرف على بيتأويسيس خلال العطلة القادمة

نود أن نعلمكم أنه لن يتم معالجة الإيداعات البنكية، وطلبات السحوبات من السبت، 30 ديسمبر - الثلاثاء، 2 يناير بسبب العطلة. جميع عمليات الصرف الأخرى ومعاملات محفظة البيتكوين تجري كالمعتاد دون أي تأخير.

فريق عمل بيتأويسيس يتمنى لكم عطلة سعيدة!

[bitoasisblog]

BitOasis exchange service update during upcoming holiday

We’d like to inform you that wire deposits, voucher payments, and AED withdrawals will not be processed from Saturday, 30th of December - Tuesday, January 2nd due to the public holidays. All other exchange activity and bitcoin wallet transactions will resume as usual. 

Happy Holidays from BitOasis Family!

[bitoasisblog]

رسالة لعملائنا الأعزاء: نحن نعمل بجد لمواكبة النمو!

نحن سعداء جداً لرؤية آلاف الأشخاص الجدد في الوطن العربي يقومون بشراء البيتكوين والإيثر بشكل يومي من خلال بيتأويسيس. فمنذ تأسيسنا في عام 2015، لقد تعهدنا بتقديم المنصة الأفضل والأكثر آماناً لعملائنا في أنحاء الشرق الأوسط، ليتمكنوا من شراء العملات الرقمية، بيعها والإحتفاظ بها. نحن ملتزمون بتنفيذ وعدنا حتى يومنا هذا.

في الأسابيع القليلة الماضية، شهدنا نمواً هائلاً على منصتنا، فنحن الآن نستقبل آلاف العملاء الجدد على نحو يومي على موقعنا، وبسبب هذا النمو غير المسبوق في نشاطات المستخدمين، قد واجهنا بعض التأخيرات، سيما في ما يتعلق بمعالجة التحقق من طلبات المستخدمين والتحويلات البنكية.

إذ قمنا بحل جميع الأمور المتعلقة بالتحويلات البنكية، وسوف نقوم بإرسال الحوالات لعملائنا في غضون 48-72 الساعة القادمة. أما فيما يتعلق بعملية التحقق من طلبات المستخدمين، بينما يقوم فريقنا بالتحقق من حسابتكم، نرجو من مستخدمينا التحلي بالصبر والإنتظار، إذ تستغرق مدة عملية التحقق الآن بين 7 و 9 أيام عمل ليتم معالجتها. علاوة على ذلك، نحن في صدد إصدار نظام جديد لعملية التحقق من طلبات المستخدمين والذي سيقلل مدة المعالجة، وذلك سيكون حال إنتهائنا من التعامل مع هذه الكمية الكبيرة من طلبات التحقق.

كونوا على اطمئنان بأن فريقنا يعمل بجد وبكامل طاقته للتأكد من حل أية مشاكل تتعلق بالمستخدمين على المنصة، والتعامل مع أي تأخير غير متوقع، والمواظبة على وعدنا لكم. لقد ضاعفنا مؤخراً عدد فريقنا، وقمنا بتوظيف المزيد من الموارد بأسرع ما يمكن لمواكبة النمو.

نتمنى أن تقوموا بالإستثمار بمسؤولية، فالعملات الرقمية هي سلع متقلبة. ونحن نقدر صبركم وتعاونكم معنا بحيث أننا نعمل بجد لتوفير لكم خدمة أسرع وأكثر آمناً لشراء العملات الرقمية، بيعها والتجارة بها في الوطن العربي.

المديرة التنفيذية علا دودين

[bitoasisblog]

Message from our CEO: We're hard at work keeping up with the growth!

We're thrilled and excited to see thousands and thousands of new people across the region buying their first bitcoin and ether on daily basis on BitOasis. Since our launch in 2015, we've been committed to providing the best and most secure platform for our customers across the Middle East to buy, sell and store digital assets and we continue to execute on our promise until today. 

In the recent few weeks, we've experienced tremendous growth on our platform, and we're now on boarding thousands of new customers on daily basis on our website. Due to the unprecedented growth in user activity, we have experienced delays in the recent weeks; specifically on processing user verifications and wire withdrawals. All issues with regards to wire withdrawals were resolved, and they'll be issued to customers within the next 48-72 hours. On user verifications, please be patient as our team verifies your account. Verifications now take 7-9 working days to be processed. We're also implementing a new system of user verifications that should reduce the processing time once our backlog clears.

Rest assured, our team is hard at work and operating at full capacity to make sure we resolve any user issues on the platform, address any unexpected delays as well as continue delivering on our promise to you. We've recently doubled the size of our team and we're adding more resources and talent as fast as we can to keep up with the growth. We also ask you to invest responsibly as digital assets are volatile commodities. We appreciate your patience and understanding as we work hard on providing you the fastest and most secure service to buy, sell and trade digital assets in the region.

Ola Doudin CEO, BitOasis

[bitoasisblog]

Planned service upgrade on November 9th

We’d like to inform you that we have two planned service upgrades scheduled today, November 9th:

The first service upgrade is expected to take place between 14:00 - 21:00 Dubai Time. BitOasis trading platform will be temporarily down for 10 minutes.

The second service upgrade is expected to take place after 12:00 midnight Dubai time. BitOasis wallet and exchange services will be temporarily down for 30 minutes.

We apologize for any inconvenience this downtime will cause for our customers. Please stay tuned for service upgrade updates by checking our Facebook page and Twitter account at @bitoasis.

If you have any questions, please don’t hesitate to reach out to our support team at [email protected]

Thank you for using BitOasis!

[bitoasisblog]

New voucher deposit charges

As of November 12th, 2017, we will be introducing new charges on voucher deposit payments for users that do not place the correct reference number in their transfers or don't place correct voucher orders before sending their payments.

The below charges will be deducted from users under the following circumstances:

A charge of 150 AED will be deducted from the user’s payment if a bank transfer is initiated without placing a voucher order.

A charge of 100 AED will be deducted from user's payment if the user fails to add the User ID or enters the wrong reference that doesn’t match the reference available on the 'Deposit Money' page under 'Buy Bitcoin' tab when sending a bank transfer.

A charge of 150 AED will be deducted from the user's payment if the user fails to add the User ID as well as send the payment without placing a voucher order.

A charge of 100 AED will be deducted from the user’s payment if the user initiates an online payment from a different bank account that is not registered with.

To avoid any of the charges above, we urge all our customers to place a voucher order before initiating their payments to our accounts as well as adding only the correct User ID as a reference number on their transfers (check instructions on 'Deposit Money' page).

If you have any questions, please don't hesitate to reach out to our Customer Support team. We're always here to help!

BitOasis Team

[bitoasisblog]

Clarification on Bitcoin's Upcoming Hardfork (Segwit2x)

We would like to inform our customers that next month (Nov. 2017) an upcoming hardfork called Segwit2x is scheduled to take place on the bitcoin network. This hardfork will most likely result in two blockchains. This means that all of our customers that have a bitcoin balance at the time of the Segwit2x hardfork will have bitcoins on both chains after the hardfork is completed.

To protect our customers' holdings during the hardfork, we will be disabling all bitcoin deposits and withdrawals on our exchange for 24 hours or until the network fully stabilizes. This also includes sending and receiving bitcoins on customers multi-sig wallets. Trading on our exchange may also be halted if necessary.  

If you have a bitcoin balance with BitOasis before the hardfork, our goal is to ultimately give you access to your bitcoins on both blockchains, as well as allow you to trade them on our exchange. We will provide our customers more details about how they can access their bitcoins on both blockchains in November.

If you have any questions, please don't hesitate to get in touch with our Customer Support team.

[bitoasisblog]

Change on BitOasis basic user account limits

BitOasis user accounts with basic limits of 5000AED/week have now new deposit limits as per a recent policy change on BitOasis platform.

The new deposit limits for BitOasis users with basic limits are 400 AED for wire transfers and credit/debit card payments. To increase your weekly deposit limits, you will have to fully verify your account on the Increase Limits tab on the platform.

If you have any questions, please don’t hesitate to reach out to our support team at [email protected]

Thank you for using BitOasis!

[bitoasisblog]

الأسئلة المتكررة عن ال Bitcoin Cash Hardfork

1- ما الذي سيحدث في الأول من أغسطس؟

هو حدث hardfork سيتم في الأول من أغسطس. مما سيؤدي إلى انقسام في شبكة البيتكوين وإنشاء نسختين من العملة الإلكترونية (Bitcoin (BTC) and Bitcoin Cash (BCC.

2- ما الذي سيحدث للبيتكوين (BTC) الخاص بي الذي يتم تخزينها حالياً مع بيتأويسيس بعد الأول من أغسطس؟

سوف يتم حفظ البيتكوين (BTC) الخاص بك بأمان على محفظة بيتأويسيس بخلال فترة حدث ال hardfork وبعد الأول من أغسطس. سوف يكون لديك نفس القيمة الذي كانت لديك قبل تاريخ 1 أغسطس.

3- هل سأحصل على نسخة من ال BCC من بيتأويسيس بعد انقسام شبكة البيتكوين في الأول من أغسطس؟

حالياً، نحن لا نخطط لدعم عملة BCC على محفظة بيتأويسيس. وبالتالي، يجب أن لا تتوقع الحصول على نسخة من BCC من بيتأويسيس بعد 1 أغسطس. في المستقبل، قد نختار دعم عملة BCC اعتماداً على ظروف السوق والتطورات.

4- ماذا لو أردت الحصول على عملة ال BCC؟

إذا كنت ترغب في الحصول على BCC التي سوف تنتج من حدث ال hardfork فنحن ننصح بسحب البيتكوين الخاص بك من محفظة بيتأويسيس ومنصة التبادل قبل 31 يوليو، بتوقيت 21:00 UTC وإرسالها إلى أي موقع يسمح بتزويدك  بمفاتيح خاصة أو يسمح لك بحفظ عملة ال BCC. سيتم تعطيل عمليات السحب بعد 31 يوليو، بتوقيت 21:00 UTC، ولن تتمكن من سحب رصيدك بعد هذا الوقت.

5- هل يمكنني الإستمرار في استخدام بيتأويسيس في الأول من أغسطس لتداول البيتكوين (BTC)؟

بإمكانك الدخول إلى حسابك كالمعتاد. ومع ذلك، سوف نقوم بتعطيل جميع الودائع مؤقتاً، وسحب البيتكوين من بيتأويسيس ابتداء من الساعة 21:00 UTC في 31 يوليو. وسيتم على الأغلب أيضاً وقف خدمة الشراء/ البيع إذا لزم الأمر. وهذا لضمان سلامة رصيد عملائنا خلال فترة انقسام الشبكة. سيتم تخزين البيتكوين الخاص بعملائنا بأمان وستكون قادراً على عرض رصيدك في أي وقت في 1 أغسطس. ولكن لن تكون قادراً على إرسال، استقبال، إيداع أو سحب أي بيتكوين (BTC) خلال ذلك الوقت حتى اكتمال الإنقسام واستقرار الشبكة.

6- متى أتوقع أن أكون قادراً على التداول في البيتكوين (BTC) بعد تاريخ 1 أغسطس؟

سوف نقوم بإرسال تحديث آخر بعد تاريخ 1 أغسطس بمزيد من المعلومات حول الوقت الذي يستطيع مستخدمينا استئناف التعامل والتداول في البيتكوين.

7- هل ما زلت استطيع استخدام بيتأويسيس لشراء وبيع الإثيريوم (ETH) خلال فترة 1 أغسطس؟ نعم، لن تتأثر معاملات ال ETH بإنقسام شبكة البيتكوين. سوف تكون قادراً على إيداع، سحب، شراء وبيع ال ETH خلال هذه الفترة.

8- ماذا عن رصيد القسائم التي بالدرهم على بيتأويسيس؟

لن يتأثر رصيد القسائم الذي بالدرهم الخاص بك بهذا الحدث. سوف تكون قادراً على إيداع وسحب أي درهم  خلال هذا الوقت. سوف تكون أيضاً قادراً على شراء وتبادل ال ETH باستخدام رصيدك بالدرهم على منصة التبادل.

[bitoasisblog]

Bitcoin Cash Hardfork FAQ

1- What is going to happen on August 1st?

Bitcoin Cash (BCC) is a hardfork proposal that will take effect on August 1st. This is going to create a split in the Bitcoin network and will result in creating two copies of coins - Bitcoin (BTC) and Bitcoin Cash (BCC).

2- What is going to happen to my bitcoins (BTC) that are currently stored with BitOasis after August 1st?

Your bitcoins (BTC) will remain safely stored in BitOasis wallets and exchange during the hardfork and after August 1st.  You will continue to have the same BTC balance that you had before the August 1st date.

3- Am I going to get a copy of BCC coins from BitOasis after the bitcoin network split on August 1st?

Currently, we are not planning to support BCC coins in the BitOasis wallet.  Hence, you should not expect to receive a copy of BCC tokens from BitOasis after August 1st.  In the future, we may choose to support BCC coins depending on market conditions and developments.

4- What if I want access to my BCC tokens?

If you want access to the BCC tokens that will result from the hardfork then we urge you to withdraw your BTC assets from BitOasis wallets and exchange before July 31st, 21:00 UTC and send them to a service that either allows you to hold your own private keys or will give you access to BCC tokens and blockchain. Withdrawals will be disabled after July 31st, 21:00 UTC and you will not be able to withdraw your funds after this time.

5- Can I still use BitOasis on August 1st to transact and trade my bitcoins (BTC)?

You will still be able to sign in to your account as usual. However, we will be temporarily disabling all deposits, withdrawals of BTC coins starting at 21:00 UTC time on July 31. We may also halt trading and buy/sell services if necessary. This is mainly to ensure the safety of our customers BTC coins during the upcoming network split. Your bitcoins will be stored safely and you should be able to view your balance anytime on August 1st. But you will not be able to send, receive, deposit or withdraw any bitcoins (BTC) during that time until the split is completed and the network has stabilized.  

6- When should I expect to be able to transact with bitcoin (BTC) after the August 1st date?

We will send another update after the August 1st date with more information about when our customer can resume transacting with bitcoins.

7- Can I still use BitOasis to buy and sell ethereum (ETH) during this August 1st period?

Yes, ETH transactions will be unaffected by the Bitcoin network split.  You will be able to deposit, withdraw, buy, and sell ETH during this period.

8- How about my AED voucher balance at BitOasis?

Your AED voucher balance will also be unaffected by this event. You will be able to deposit and withdraw any AED Dirhams during this time. You will also be able to buy and trade ETH tokens using your AED voucher balance.

[bitoasisblog]

*** Bitcoin Cash Hardfork and Segwit Update***

With regards to Bitcoin Cash (BCC) hardfork that is scheduled on August 1st, we’d like to make it clear to all our wallet and exchange users that we will not be supporting BCC hardfork and blockchain. We will not be allowing users to have access to BCC tokens for withdrawals or transactions. For users who want to have access to their BCC tokens, we advise you to withdraw your BTC from BitOasis wallets and exchange BEFORE JULY 30th. Securing our customer funds against any security risks will be our priority. During the hardfork, we’ll be disabling sending or receiving any bitcoins on our wallets and exchange platform for the duration of the hardfork. We will not be supporting the BCC blockchain and users will not have access to their BCC tokens on BitOasis platform. With BIP91 lock-in last weekend, the risk of a UASF triggered hard fork is significantly reduced. We now need to wait for the majority of the blocks to activate Segwit before August 1st to make sure no chain split would occur. Until August 1st, please make sure you wait for 3 confirmations on the blockchain to confirm receiving any bitcoins on the network. Until then, we are constantly monitoring the bitcoin network for any developments that our customers should be aware of. We’ll continue monitoring the developments of BCC hardfork and Segwit activation and we’ll notify our users if there are any changes to our policies. If you have any questions, please don’t hesitate to reach out to our support team at [email protected] Thank you for using BitOasis!

[bitoasisblog]

*** BitOasis exchange service update ***

To all our exchange users, we’re pleased to announce the following service updates on our platform:

1- BTC and ETH withdrawals will now take up to 5 minutes to be processed. Withdrawals of larger amounts may need further review and can take up to 6 hours to be completed.

2- The weekly bank AED deposit limits have been restored. You can now apply for a higher limit.

3- To our users in Saudi Arabia, we’ve now increased the weekly buy bitcoin limit using credit/debit cards to 20,000 AED. You'll receive 1% instant cash back if you place a voucher order of 1,000 AED or higher.

We’ll hopefully be rolling out more services in the next coming months with more added features to make your experience as smooth and seamless as possible.

If you have any questions, please don’t hesitate to reach out to our support team at [email protected] Thank you for using BitOasis!