Untitled

[chuckfinlayson123-blog]

Ways in which a hosted knowledgebase can improve your office

Suppose a printer problem suddenly crops up in the middle of taking out a few copies of the letterhead to be immediately sent to clients. What is the normal response? Call in the technical guy, but wait can this not be solved even without him. This is not a new problem and everyone in the office has an idea about how to get it fixed. This will certainly save time, energy and make work more efficient. This also is exactly what happens in case of helpdesk support. One need not always answer the same query over and over again. It will make executive irritable and the quality of response will surely decrease. This is simple human tendency.

Keeping track of the software problems

All big offices worldwide have the same basic three dynamics of productivity software, custom build applications and operating system. It is indeed a brave move to entrust all your business details and procedures to these software. Are they reliable enough? Hosted knowledge base software will allow your employees to enter information into a database that will be free of program errors, hardware settings and many other options. Thus one would be able to locate the information just wherever he/she is and in whatever situation.

A perfect storage

Employees come and leave the organization. In the absence of a system that aptly stores all the information that they have collected and all the knowledge they have gained of the market, the company suffers from huge data loss. A hosted knowledge base will however be beneficial in storing everything that the person has experienced and these stats will help the company at later stages. The more the record the better is the assessment.

Defining knowledge

Knowledge is anything that you wish to desire. This is contact information, policies, vendor information, and the procedures of hundreds of files. It is easy if all of it is stored at one place. Knowledge base is a robust search engine and all of it can be completed in a few seconds.

Consumer relations

Knowledge bases sure improve consumer relations. Customers will have better knowledge of procedures and policies as well as service pricing and better response from employees. Accurate answers will make sure that the customer is satisfied and this will raise the company values to a great extent. One satisfied customer will give way to hundred new clients.

Improving productivity

The need of reinstalling the printer as hinted in the first part of the story need not be necessary with a hosted knowledgebase system. Every saved minute will enhance daily productivity and the end of the year one may realize that the company is actually doing three years’ work in one and all of it will little or no extra trouble.

Finally, it is all about beating your competitors and staying a step ahead. To secure its place, constant improvements are necessary and a smarter workplace is thus achieved. Never look back in time when you have the best ideas in proper place!

[chuckfinlayson123-blog]

Reduce white paper production with knowledge base software

The world needs us to rise up to the growing need to save energy in every respect. Paper is one of the most abundantly used resources and in a way is clearing up our remaining jungles. Corporate and offices are the places where the most amount of paper is used and it certainly needs to be replaced by technical processes. The traditional way of storing information has been on paper and in separate categorized files and this way finding information was done. However, this is always open to degradation and many a times vital information could be lost since there wasn’t a proper place to store it. White paper has also always been used as a medium of marketing of products and new innovations.

Coming to today’s world, information is perhaps the most important resource for a company. It is the way that a company can venture into a product and it is also the way that customers get to know about the existence of it. All of this comes in the form of a knowledge base. Customer statistics will help the company pierce more markets and based upon the customer feedback may put forward a better product that will reign over other competing ones. A knowledgebase is a special database that gives the content manager a better means of organization, information retrieval and processing. This type of knowledge base can be human retrievable and machine readable. However, both of them can help in conducting analysis and make certain informative decisions concerning varied problem solving areas, the user gets high control over the data and thus can arrive at accurate conclusions.

The best practices to be put into place certainly require the most accurate data and information. At the core of a particular knowledge base system are individual data records categorized into files, just like the ones that were recognized in the traditional way. It does the work better in a lot many ways. The knowledge base constantly updates current, relevant and the most accurate information and all in digital format that can be retrieved edited and used in any way necessary. This is also known as a digital repository. No wonder, writers can author any number of pages that they want and without even throwing a single sheet into the dustbin! The specialized software solutions offer full support and collaboration of various elements that a company can aptly use in its functioning.

Search filters and workflow guidance will definitely make creation and usage of white paper smoother and more simplified for all types of users. These knowledgebase software are specifically designed for reducing the wastage of resource – natural, human, time and money – and reaching a better position than what it was beforehand. The powerful systems that exist today employ completely organic databases that reduce workload and support a highly talented team that can see the completion of the desired result. This certainly is a revolution and something that the world is in dire need of.

[chuckfinlayson123-blog]

Helping customers to choose wisely with knowledge base software

Knowledge base software is a special application that helps in better knowledge management procedures. An easy to use solution, this benefits both small and large organizations and is a highly effective too that can be used to organize, collect, search, share and use information thus arrived at a central repository. This data and collaborative technique can be used for better customer support, employee training, company intranet, document management and a lot more.

Reviews fed into the system by customers with the help of knowledge base software can be utilized to create a better learning environment for the production and conceptualizing unit. This will eventually take the company to a place where all have been competing for. The software comes with several other core features. There are various support files attached to the FAQ section that will help in feedback ratings, effective search functionality, RSS syndication, comprehensive statistics, a wide variety of themes, data field creation, print friendly designs and a lot more.

Encouraging customers for inputs and ratings

The feedback of the customers is of vital importance if a product is meant to successful in the market. For products that really are helpful, customers certainly would love to give positive feedback and they would also react if they find a product to be of high potential but lacking in some serious features. A rating system will help the company market its product better and make it much more appealing to a wider section of the market. Rating will also ensure that potential customers get to know the worth of a product. However, administrators always reserve the rights to moderate the comments and feedbacks.

Self help desk

Knowledge base can simplify customer service experience for the help desk professional. Maximum incoming queries are related to the same issues and they just need to be advised some specific steps. If a human is doing the job his efficiency would certainly decrease speaking the same line every time and reduction is efficiency will hurt the company. A knowledge base system will be helpful in providing the information in a crisp and detailed manner every time. This saves the company both time, money and human resource.

Enhanced SEO

Knowledge base portal solutions are always optimized for better search engine results. With more number of queries coming in, the traffic increases and this can act as a strong marketing tool in progress. The multiple conversations will attract in more customers and this creates brand value for the product. A higher rank can break boundaries and enter markets of greater significance.

Helpdesk portal customization

Knowledgebase software can feed a fully skinnable portal and the appearance of the site and that of the brand that the company deals in. this certainly will enhance user experience and also the ability to market in multiple languages. Really, the sky is the limit if everything is properly placed.

Increasing social network presence

Social networks also create a new marketing channel and can prove to be effective enough. Using the applications, it can make huge difference to the incoming traffic. One really knows what a marketing tool a social network could be after experience with Facebook.

[chuckfinlayson123-blog]

Creating a 24x7 helpdesk with hosted knowledge base

Truly, the world today never sleeps. Business and transactions are being constantly updated. Gone are the days when a company has to send letters for transactions or calling via telegraph for meetings. This is the world for instant service and wherever they may be, information of all kinds is always within the reach. In the world of smartphones and tablets, you cannot make your customers wait to get detailed about your product. Also there are many competitors waiting right in the back to crust you grab your market.

Customer service is one of the most important aspects of a brand nowadays and this is for all types of products ranging from FMCG (even soap and cold drinks) to consumer durables (washing machines to iPhones) and even services like newspaper and doctors. The responsibility of the customer service desk is about interacting with the client or the customer and resolve product related issues. The executive is expected to be highly knowledgeable about the product and have all details and data regarding the same. Previously, this involved a lot of paperwork, but hosted knowledge base platforms have made the world simpler for them. Also called the IT help desk department, they basically simplify interaction.

The help desk software will allow clients to save time and avoid cumbersome, lengthy phone calls and repeated queries. Clients can set various sets of questions and get support in a timely fashion and quality answers. Since, this entire web based, customers can login 24x7 all throughout the year and expect their queries to be answered. Most of the customer issues can be solved within minutes and this is where a knowledge base system comes to use. It is for more critical issues that the human resource needs to be recruited. This saves an enormous amount of time and money for the company.

Using the knowledge base is simple and is widely used to simplify answers to common queries. An employer can open up the database to his employees and this will solve internal queries and data circulation faster within the walls of the organization. Thus man to man discussion won’t be necessary. All of them can come to a common platform and get their queries answered. Automation of work is another feature that will make the world easier for the helpdesk chaps. It will easily and quickly convert the tickets and allow tracking of each customer issue in better details.

The streamline that supports the process makes sure that any delay is completely eliminates. Response is instantaneous and there is a good record of the tickets being created. Thus the history of each interaction is saved for future reference and this will help in building up the FAQ page more conveniently for both parties.

Overall, hosted knowledge base software is the need of the future. It will allow clients to receive information regardless of the place and time of their issue. This high quality support in the end establishes a long term business relationship between the two parties and earns the company high profits.

[chuckfinlayson123-blog]

Self-help at its best with knowledgebase software

Knowledgebase software effectively turns all the frequently asked questions by customers in telephonic customer service queries into a powerful database that can be directly accessed by both the parties. While this provides a quick answer to visitors they indeed lower the cost of the service which previously needed to be manned by experts in the field. However, this is not all. Knowledgebase software organises other communication and helpdesk channels and allows seamless presentation of visitor enquiries whenever necessary.

When a knowledgebase software system is in place, the visitors to the site will be able to find their answers to specific queries almost immediately and this is dome through a powerful combination of categories, dynamic FAQs, product browsing and search functionality. While they will find an answer with relevant and easy keywords, they may also direct natural language questions to the application running behind. The results can either be printed or mailed to a certain id or both of these.

An intelligent and efficient escalation

If a visitor is not able to find the exact information he is seeking for in the knowledge base, the application can direct him to other assistance channels like live chat, voice or email. With the use of an efficient knowledgebase admin console, the knowledge administrator can control the sequence of events that finally leads to escalation and this includes browsing, searches and query articles. The insights will enable the agent will quickly recognize the exact concerns and interests of the visitor.

Knowledgebase software is easy to set up and hardly needs any tuff maintenance. One need not be an expert programmer or developer in order to integrate in into your business website.

Knowledgebase actually streamlines and simplifies information and the means to communicate it to the users necessary. Eliminating repeat support queries, it enables the customers to find their own answer, and due to being streamlined and categorized, the process is faster even. The visitor/enquirer need not explain the whole issue to the support staff and wait for the answer. In the company’s end on the other hand, lesser manpower needs to be recruited and a lot of time and energy is saved. The costs of customer support operation are definitely lowered many folds.

Search functionality and enquiries can be equipped with bookmarks, easy keywording, naturally occurring questions and the like. Access of the knowledgebase can also be categorized. One can even have private articled that is shared only between the employees of the organization while others are open to every other visitor to the site. Private access will allow employees to get more experienced with the knowledgebase that they have and he/she can even add to it.

The process of getting yourself knowledgebase software

·         It can be installed anywhere – any website or any platform.

·         Visitors can log in from any operating system irrespective of the source OS.

·         There are no issues with compatibility and system configurations.

·         It takes only a click to create and publish a new article.

·         Good knowledgebase software is integrated with Ticket System or Chat System.

·         On-demand report generation and public APIs is facilitated.

[chuckfinlayson123-blog]

Online web support implementation with knowledgebase software

Weather you are responsible to manage staff or are striving hard to keep up with the increasing customer support demands, online web support is an effective way to maintain the credibility of the business and creating relations. Most successful companies today have customer support desks maintained by the most skilled and knowledgeable professionals. However, hiring executives can be minimised by having in place highly efficient knowledge base software. This can be integrated with the current website and is available in both hosted and non-hosted versions to provide for the clients.

The transition into an online support interface is not too complicated. The most time consuming task in the process is placing the content and articles in the knowledge base. When products are considered, one should go for software that allows for easy import of word files, images and other common document formats. Within no time at all and the minimum use of manpower, a highly organized knowledge base software platform can be created for the use of its customers. This shift from a live customer support helpline to a sort of self-help scenario need not be a scary one for the customers. Customers infact will be benefitted in the process as they would be directly able to get to the point they are troubled with. Here are a few recommendations for the change as highlighted by “Association of Support Professionals”.

Encourage the customers to search the web page instead of looking for a customer care executive. The web support process should have emphasis in company publications as a preferred method to provide support. Customers who are into telephonic support can be directed and coaxed to web support by automatic recordings that recommend the simplicity and speed of the web service that they would get. This will also require fine tuning the web navigation and sometimes even the smallest changes have resulted in high flung benefits for the company. As an example, support contacts and email addresses can be changed to links such as “Find Answers” or “Ask a Question” that will link directly to the knowledge base software. This link can be further duplicated in various other locations in the site.

The knowledge base software content needs to be updated regularly. New content is necessary whenever the support staff encounters new issues with the products or services. A system that promptly alerts the administrators can be beneficial. This will save time of both the customer and the support staff and also is an idea to cut costs involved in providing support.

Always look for newer ways that will leverage the support site investment. Web support infrastructure can feature issues that are not addressed otherwise. Security is another issue that can be rightly implemented with appropriate knowledgebase software. Your customers will definitely love to find answers on their own and all this while they will save money for the company. This is the trick to do more with less. Beta information and customer related downloads can also be handled through a highly flexible system.

[chuckfinlayson123-blog]

Make your customers choose wisely with knowledge base software

Knowledgebase software solution is a special kind of application that helps with better knowledge management. This is an easy to use solution for both small and big organisations and it thus presents itself as an effective tool to collect, organise, share, search and utilize information. A central repository, it provides the materials for better employee training, customer support, document management, company intranet and more.

Reviews and feedbacks from customers can be turned by the knowledge base software into valuable information. This software generally comes with several core features namely:

·         Support files attached to FAQ discussions.

·         Display of scheduled articles.

·         Provide feedback ratings.

·         RSS syndication.

·         Effective search functionality.

·         Wide variety of themes.

·         Comprehensive stats.

·         Multiple users.

·         Print friendly designs.

·         Creation of data fields.

·         …and much more.

Encourage your customers for inputs

Customers would definitely love to give feedback for a product that was really of help. A rating system that is facilitated by a knowledgebase software platform they may choose between 1 to 5 stars or the like. This rating will also help other customers get an idea about the worth of a product. Administrators, however have all the rights to moderate the comments and feedback. Thus a quality oriented and positive review is generated.

Self-help service

Knowledgebase software are an amazing platform for affordable customer service and it’s also a tool that provides better access to information that would have otherwise required the physical support of an expert executive. Detailed reviews and reports thus could be created and published and open for public view.

Enhancing SEO efforts

Knowledgebase portals are often optimized. They are also one of the most cost effective solutions that aren’t just an amazing resource for the customers but also act as a strong marketing tool that multiplies conversations and thereby attracting more customers in the process. A higher rank in search engine will let the business break boundaries and enter new market for greater significance.

Customizing helpdesk portal

A fully skinnable portal is consistent with the appearance of the site and brand that the company deals in. Enhancing user experience it is available in multiple languages, thereby extending the functionality and third party application plus other additional resources. The sky is really the limit when the profits are concerned.

Using analytics to enhance helpdesk

Knowledgebase software tracker helps collect Google analytics with Google analytic integration. An automatic tracking code on each page makes it easier to review the performance of it.

Easier to login

SSO or Single Sign-ins is the new found way to resister with different sites. Customers having Facebook, MySpace accounts can use the id credentials to log in to another website too. This eliminates the necessity of going through a lengthy process of registering and with a different set of user name and password. One need not remember this id’s too as he would be always directed to logging with the account that he/she registered with.

Increasing activity on social networks

Social network is obviously a new channel of marketing and it has proved to be effective enough. Using knowledgebase software applications, the website and its products can be shared and a huge difference can be made to the incoming traffic.

[chuckfinlayson123-blog]

Advantages from hosted knowledge base for a business

It is not necessary that every businessman must be endowed with the technical knowledge required to maintain a portal. However, this cannot stand between him and his idea of success. A solution comes in the form of hosted knowledge base software. The service provider in this case takes care of all technical issues like installations, updates, backups, security and everything else that might be crucial for the running of the business and the businessman can really focus on several strategies that might be implemented.

Hosted knowledge base is the easiest and fastest solution to setting up an e-commerce web solution, i.e., a website. One can even have his own business portal within a day’s time itself. The best thing is that the webmaster or the businessman will not have to worry about its maintenance once the space has been brought. He only needs to work on the proper lines to see the business grow. Fully hosted solutions can be set up in just a few hours         and there is even no requirement of a download and installation of software. Installation is done on the host server and they will also be therefore responsible for the site’s maintenance. However, the webmaster too has full access to all the administrative controls of the server and licenses.

Generally, hosted knowledgebase are based upon Linux platforms and once it is completed, the host provider will send all the necessary links and login details. Once your website gets ready, you may start marketing it by sharing and spreading the link everywhere. The server software is updated automatically and this makes them free of errors and viruses. One may continue with the host till he desires.

The reasons to go for a hosted knowledge base solution

·         Firstly there is no need to have your own server.

·         The server maintenance issues are taken care of by service provider.

·         Fast functionality

·         This is an alternative if your server is not enabled with PHP or MySQL.

·         You are searching for a fast and reliable solution which is highly affordable too.

Hosted knowledgebase platforms are easy to use and some providers even offer SaaS or Software as a service. Good providers obviously will come with certain advantages and the pricier will they be for it.

An amazing online business platform

Well-designed applications can be used online but the hosted server space is not shared with other clients. Online demos, which most of them will necessarily provide will give you an idea of the whole process and with affordable enough rates, this can be as amazing as it can get.

Flexible solution

Having a separate database, the reliability and speed maintained by a good provider certainly is of high consequences for the business. There are fewer limitations to the domain name used by your hosted knowledge base and you can even choose to have a domain name that you have been using all this time. The mailing address is again what you choose. There are again a wide range of settings and applications that are available. The potential is use. It really depends upon you how you use the hosted knowledge base platform.