A student at the Open University tries to access her library services after failing to get any response from tutors or emails sent to the library. She was told by her tutor that the library web-chat was an efficient service. Judge for yourself. The 'conversation' lasted for 40 minutes and reminded me of this quotation from my days studying Artificial Intelligence:
People have begun to think of themselves as objects able to fit into the inflexible calculations of disembodied machines: machines for which the human form-of-life must be analyzed as a meaningless list of facts, rather than the flexible prerational basis of rationality. Our risk is not the advent of super-intelligent computers, but of sub-intelligent human beings.
What computer's can't do! Hubert Dreyfuss 1979
The script is verbatim as the university service helpfully emailed to me after the 'conversation' had ended. I added nothing for comedic impact. You could not make this up!