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I'm running our EA Customer Service Vision session - this had some excellent ideas/reminders.

Good to know.

WalkMe™ enables your business to simplify the online experience and eliminate user confusion. Think of it like a GPS, but instead of giving driving directions, WalkMe™ guides users every step of the way to successfully complete their online tasks.

Résumé by Yu Xuan /

There are PSD to HTML tutorials are all over the web. In fact, many have asked why there's not a PSD to HTML tutorial on Treehouse. So why is it dead?

#PSD HTML

Get friends to help

Dear Liza: What to s

Need help with a busy IA or UX project? I'm available for the next few months!

via LinkedIn

#LinkedIn

Need an extra pair of hands for your UX project? I'm available this fall/winter for short term projects!

via LinkedIn

#LinkedIn

The Science Of A Gre

uxrave

Designly: “Designly is a new browser-based WYSIWYG tool for creating sites without code” says Khoi Vinh

#UX Tools

layervault

The idea behind Progressive Reduction is simple: Usability is a moving target. A user’s understanding of your application improves over time and your application’s interface should adapt to your user.

LayerVault Blog: Progressive Reduction

#usability

However, while users might have a mathematically true ROI from learning more about user interfaces, the ROI might not be so clear from a behavioral standpoint. The problem is that the investment occurs immediately: users must suffer the interaction cost of navigating through obscure parts of the user interface. In contrast, the benefit is deferred: users realize it only in small increments in some undefined future moments when they might use newly discovered features.

ignore the code: Learning Avoidance

10 great web font co

Power Bank - a backu

The Freelancers Bibl

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HERE’S HOW I THINK