Converge Enterprise CRM

Powerful yet Simple CLOUD CRM for SMBs

[crmconverge]

A successful company involves the efficient working of different areas of the company, starting with sales and then extending to other crucial functions. But in the current hyper-competitive time, sales have become a challenge for even the best of companies across the globe.

[crmconverge]

Converge Enterprise offers Cloud CRM Software for managing your sales, marketing, customer support, and inventory in a single system. FREE 30 days trial. Contact: 510.924.1683

[crmconverge]

Amazon & Yahoo give 5 easy customer service tips

Customer service (CS) is "the big thing" today. Companies are using this term in reaction to the growing power consumers have gained. However, isn’t this big thing been here for a while? And it won’t be wrong to say that just as social media has given a new dimension to CRM; similarly, it has done the same to CS.

So have companies managed to successfully render spot on customer service. No.

Explaining the reason behind No, here is what an expert has commented – ‘’we have always got into the cycle of adopting new stuff for old problems without focusing on the fundamentals. While today companies are exploring different mediums to meet customer expectations, they have forgotten the basics of doing so.’’

In the scenario where every second company is failing to delight its customers, two very big names have created a benchmark in customer service – Yahoo and Amazon. American Customer Satisfaction Index has applauded the work of Amazon.com and Yahoo for high customer satisfaction figures.

In what follows are customer service lessons given by the two renowned personalities - Jeff Bezos (Amazon CEO) & Marissa Mayer (Yahoo CEO).

Jeff Bezos

Amazon’s CEO, Jeff Bezos has implied the philosophy of truly caring for the customer. He has molded Amazon as the unbending, unyielding organization that serves the customer across all departments. As a result – very few would disagree that Bezos has created an authentic, customer-centric company (with a 164 million customers).

His top 3 customer service lessons

1. The concept of the empty chair

To establish the philosophy of customer obsession in Amazon (during its fledgling days), Bezos brought an empty chair in all meetings. He told everyone present in the meeting room that they should consider the empty chair to be occupied by, “the most important person” i.e. the customer.  As a result, throughout these meetings, a different perception was included in all the decisions made (considering the invisible but strong presence of the customer there).

2. Apologize when required

Amazon has had a steady pace due to its great customer service. However in 2009, the online book mogul had received a flak when they remotely deleted copies of “1984” and “Animal Farm” from users’ Kindles. Expectedly, this made many Internet users express their displeasure across different social media platforms. Comments like - “Big Brother” side of Amazon – were posted. Though Amazon press team was quick to make an apology, what really turned people in the favor of Amazon, was an informal and sincere apology from Jeff Bezos.

3. Do not be satisfied until it’s 100%

Do you know that in December 2011, Amazon achieved the unfathomable goal to deliver packages to 99.9% of customers before Christmas? Bezos would have been highly satisfied, right?

Well, unlike what everyone assumed, Bezos still thought there was room for improvement. He stated - “We should not be satisfied until it’s 100%.”

While Amazon managed to transport millions of packages worldwide, they still missed their mark on a handful of deliveries.

In the words of Bezos – ‘’Customers today are referring companies that provide much more than a satisfactory customer experience. And they’re paying more to ensure this also; which is why customer service teams should always shoot for 100%.’’

  Marissa Mayer

Marissa Mayer was initially the Vice President of Local, Maps, and Location Services at Google. In July 2012 she was named CEO of Yahoo! with the objective to revamp the struggling company.

Her top 2 customer service lessons

1. Use your product to truly serve the customer

For a company to find what the customer needs and create something where they will be successful – they need to be the users of their products. In the words of Mayer – ‘’ It’s more than just about making the product pretty and functioning. To serve the customer well, you need to be a user and have a true passion for your product to know the customer in a whole new way.’’

2. Go Mobile

Ever since Mayer had arrived as the head of Yahoo!, she had believed that mobile was critical to the survival of the company. Today, when you have 400+ million mobile users in the world (along with the famous prediction that the number of mobile devices will exceed total human population in 2014), no doubt her efforts have been in the right direction.

In her opinion, moving to mobile is a customer-driven decision. Companies offering products with an optimization for mobile (such as cloud based CRM) have taken a leap forward to serve customers better.

As she concludes – ‘’Mobile is the next technological wave and every business should consider how they can create a seamless mobile experience for their customers.’’

[crmconverge]

Do you want to start a business?

Airports are some of the best places to connect with people – most of you might wonder why this is the opening sentence of my blog. Well, to start with I decided to write a blog on this subject after my interaction with a woman in the airport (just wanted to inform my readers).

Interacting with her, I found that although she was confident about starting her restaurant, what she dreaded was the lack of mediums to gain information. She complained there was not a way to find relevant people to speak to. She could not find organizations that could help her along or give her some guidance. Post my interaction, I realized that what she needed was a mentor that could help her tackle this pre-entrepreneurial anxiety.

So here I am giving my readers 6 easy tips to start a business. Read and do share in your own ideas.

1. Be true to yourself: Starting a business is an uphill task which involves huge time, money and resources. To get it right in the first instance, you need to get your basic facts right. Let’s say you need to answer these questions first –

How serious you are in starting your business?

What type of competition is present in the market?

Is your business idea strong enough to withstand the competition?

How big a workforce are you planning to have?

Do you have the right temperament to supervise your team?

Remember, answering the above-mentioned list of questions is necessary. If you are unsure about any one of them - STOP RIGHT HERE

2. Contact the industry organizations and networking groups: This is one of the best ways to get information about your nature of industry. These groups are formed to help the new entrants narrow their focus. Members of these organizations are happy to give a helping hand to novices who are passionate about their business. I personally recommend potential business entrepreneurs to join these groups before starting the business. This will help them meet industry-related people who can offer the right guidance.

3. Embrace the social media: Hire a social media analyst! There cannot be anything better for a start-up venture than to spread the network in different social media channels. If you have a marketing, sales and customer-support team, then right social media strategy can work wonders for you. Prompt customer service, quick customer behavior analysis and fast recognition of customer preference can be done through social media.

Tip: do try out CRM Cloud for your business. It will help you leverage interaction and collaboration between your users and transform yourself into a social enterprise. The CRM will serve as a social platform for your employees to share and collaborate with your customers and partners.

4. Integrate your business process with a cloud based CRM for small business: Yes, I have mentioned this again because the CRM software is just the right tool for every SMB. In fact, many business experts have defined CRM as the weapon which allows the SMBs to share the same playing field with the large MNCs. Interesting isn’t it?

With right technology becoming so important now, CRM gives you the edge in getting your business process automated. Imagine after the implementation of the CRM, you can

Generate personalized reports

Put an end to mundane data entry and focus on other key business areas

Send messages to your customers

Easily collaborate and share documents within your enterprise or outside

Organize your daily activities in one app.

5. Calculate the cost: Sit and plan out the expenses. Remember you must have an exact idea of how much the business cost will be. According to many successful entrepreneurs, a common mistake which most of them have made is to avoid doing this homework and end up finding out – lots of unwanted unexpected surprises. Planning the expenses in advance will give you the wake-up call whether you want to continue forward or not.

6. Know when to say no: Trying to achieve all at the start is not going to help you in anyway. Try and narrow your focus on fewer goals at a time. Remember biting off more than what you can chew will take your business to the downhill side. It is best to tell a customer that you would love to serve him but cannot do so presently, due to the prior commitment to other customers. Saying this can work in favor of your business. After all, people always want to work with those who are in demand.

[crmconverge]

How multi-channel customer service increases customer retention and cuts down call center burden?

The importance of call centers are indeed known to all. Based on customer-driven requirements, call centers work to deliver on-time customer service across the globe. Understanding the importance of contact centers, every small and large enterprise is investing towards this direction.

Ideally, having a contact center should shoot up the customer satisfaction rate of a company. But the questions arises – is it really happening? Is the reality same as to the assumption?

According to a recent statistics, most business contact centers are failing to perform as per the standards. In spite of the strict work discipline followed, the outcome is nowhere close to the expectation. The graph of customer retention is declining.

Where is the problem?

Much speculation has been made regarding the underperformance of contact centers. While most business experts have suggested a stricter approach to call center professionals, the actual problem is somewhere else.

As a customer-service consultant of a leading banking firm puts it – ‘’It is disappointing to see how the commitment and performance of a call center professional is questioned every now and then. Business owners need to understand that a human-centered process (such as call center) is not adequate for managing customers. Today with things becoming dynamic, customers like you and I have lost patience. Today, we do not wait for a company to address our concerns. In case of any slight problem, we are willing to switch our loyalty to another product/service provider. ‘’

With competition becoming so fierce, losing out on a loyal customer is a huge loss for any company. And to stop such further customer attrition, there is the need for strategies that covers different channels available.

What is meant by different channels?

Calling the customer care unit is the first option for most customers. However, over the past-decade, call center unit has become one of the mediums available. Today, as we are living in the always-online society, customers are more inclined in expressing their grievances over the web, through the several social platforms. Since customers have access to multiple devices, companies need to restructure their customer service across several touch-points. Then only will a company continue to enjoy customer allegiance.

How can a company create multi-channel customer service?

A multi-channel customer service involves tapping every possible customer communication medium. While it guarantees better customer retention, it also lessens down the workload of the business contact centers. CRM as a customer management software has been a valuable contributor to multi-channel customer service. Thanks to its several features, that it has become viable for large and small enterprises to reach out to customers across different mediums.

Enlisted below are a few tactics in which a company can initiate a multi-channel customer service using the CRM system -

Emails: According to a survey held over 100 companies in US, a complaint email to help@ or contact@ is a common way adopted by most customers to get something off their chest. These emails need to be acted upon early. A software tool (such as CRM) that brings business process automation is what is required here. Using the CRM tool, it will be easy for the customer professionals to speed up the resolution process and prevent customers to reach for the phone.

Social media: Social media is a platform that a company cannot afford to ignore. One of the important customer service touch points, CRM can help provide impressive customer intelligence through social media. Let’s say using the CRM system, you can create a social platform for your employees and customers to connect and collaborate. With the help of the CRM, your team professionals can monitor customer queries and reply to their posts immediately.

 3. Live Chat: Getting a Live Chat integrated in your website can work wonders. The facility to connect with your team online can prevent customers from switching mediums (i.e. calling customer service professional). With CRM tool integration, your customer agents will have all the crucial data of the customer before starting the chat. Inevitably it will help them to deal with the customer better.

According to the experts, in comparison to on-premise CRM, Online CRM is better to execute multi-channel customer service. From large organizational environments to small and medium-sized ventures, every company undeniably needs an online CRM system to provide round-the-clock customer service across all communication touch points.

Author’s Bio: Patricia Jones is an experienced technical writer. She has written several articles on Customer Relationship Management and Customer Relationship Management Solutions. In this blog, she discusses the role and benefits of CRM in effective client management. Follow her at Twitter: @Patrici99155970

[crmconverge]

Cloud infrastructure: an outline of its important facts

The technology of cloud computing is one of the most discussed-about nowadays. All levels of organizations have shown an interest in adopting cloud computing programs for their business process. It’s no surprise that customized enterprise-grade cloud applications (such as Cloud CRM software) has become so popular.

Renowned business professionals and experts have been quick to measure the budding popularity of the Cloud technology. Here is what one of them has said -

“Adoption of the cloud is rising rapidly - there’s no sign that it’s going back.’’ (Daryl Plummer, analyst at Gartner.)

  Additionally he has also stated that the coming five years will see the highest rate of Cloud Computing adoption – companies perhaps using hundreds of cloud services.

  The unprecedented popularity of Cloud Computing technology has led to the rise of several Cloud Computing vendors. Today, one can find many cloud service providers offering customized solutions such as Cloud based CRM for small business.

Though the inflow of several vendors has brought more options in the marketplace, it also has a downside to it – the possibility of low quality vendors. This is precisely why it is important for organizations (planning to adopt Cloud infrastructure) to understand several facts related to this technology. Understanding the specifics of Cloud infrastructure will help organizations ensure optimal cost savings and high performance levels from their investment.

Utility model  

The utility model of cloud computing has garnered high attention. It is interesting to see that many analysts have compared Cloud Computing to other utility services (such as water and electricity that also has pay-for-what-you-use criteria). Perhaps what makes this feature one of the most highlighted facts about Cloud computing is the benefit that it gives to the users. Let’s see how –

A company that opts for an on-premise infrastructure has to deal with excessive requirements. It has to plan the total infrastructure considering the highest load situation that can occur. As a result, on-premise technology often leaves an organization with an infrastructure that is under-used.

Cloud computing on the other hand allows organizations to have a scaling infrastructure. They can use the resources according to the actual demand.  

Most analyst firms have voted Cloud service as the better alternative to internal IT services. According to many IT executives, quality and availability of cloud service is always better than internal IT services.

Selection of a good cloud service provider

The benefit of reduced IT budget, less software-patch up issues and faster deployment attracts organizations to opt for Cloud environment. However, before an organization selects a cloud service provider, abiding by a few pointers always helps. Here are a few of them:

Service Level Agreements (SLAs): In general these agreements include points about datacenter uptime, migration and network availability. The SLA plays an important role to ensure that the vendor provides high quality service (as promised). In most cases, absence of SLA results in the vendor becoming reckless about the quality of services.

Security: Considering the fact that data is stored in a third party datacenter, it is important for organizations to be careful about their data security. Questions such as, the approach of the cloud vendors towards service security and level of encryption offered needs to be asked to the vendor.

Note: Protection of data is not the sole responsibility of the vendor. Organizations too need to ensure that they use best practices for data protection.

Performance: Though cloud computing is better than in-house IT infrastructure, it can also have service outage/failure. Reliable cloud service providers will always be honest about service outages. While they will not deny the possibility of service outage, they will have 24X7 technical support teams to deal with such problem.

Author’s Bio: Patricia Jones is an experienced technical writer. She has written several articles on cloud applications such as Cloud CRM software and Cloud based CRM for small business.  In this blog, she discusses the popularity of cloud computing and points out its different aspects. Follow her at Twitter: @Patrici99155970

[crmconverge]

Converge Enterprise, this is Cloud CRM software. It is designed to offer comprehensive business solution to SMBs. It has the following key features: • Role based security • DRIP marketing • Easy to use apps store • Automation & workforce management • Sales process automation • Third-party apps integration • Dynamic dashboard • Simplicity of Inline edit • POS integration • Marketing automation • Deals management • Social feeds integration Even, it is giving you CUSTOMIZATION option according to your business requirement. You can check the pricing list at https://www.convergeenterprise.com/pricing.html

[crmconverge]

Converge Enterprise is a cloud based CRM, is designed to offer comprehensive complete business solution to SMBs through simple features, intuitive navigation, intelligent marketing solution, sales force automation, customer intelligence, third-party integration and in-depth analytics. It offers integration with your Email service, MS Office, Outlook and Google Apps to help you manage all your business activities from a single platform.

[crmconverge]

CRM Idol Award ’13 Nomination List Released – Converge Enterprise among 44 contestants

  Built for small and medium businesses, Converge Enterprise provides a simple yet powerful cloud computing platform integrating Sales, Marketing, Service and Collaboration, that help companies attract prospects, convert leads and retain customers.   SIMPLE   Get off the ground quickly – Salespeople love the intuitive navigation and friendly interface which makes Converge Enterprise a pleasure to use. Users can use the platform as per their skill level and grow into it from simple to detailed screens.   POWERFUL   Automate your Business Processes – Transition into the new world of digital and social marketing while keeping your current Business Processes intact. Customize Converge Enterprise at the click of a mouse to adapt to your own business. Import your existing Leads and Contacts. Export your data whenever you want. Create your own Templates. Build your own Reports. Run your own show.   UNIFIED   360 degree view – Marketing, Sales and Customer Service teams can work together on one central platform to grow leads, identify opportunities, close deals and support customers. Engage prospects and develop rapport with them through content marketing. Listen to your prospects. Inform and educate your customers. Provide an engaging buying experience using multi-channel marketing. Build lasting relationships.   EFFECTIVE   Building Relationships is team work – Use Collaboration tools built in Converge Enterprise platform to work together and drive revenues. Track your team’s activities. Group view Leads and Accounts. Share Calendar. Send email. Synchronize Contacts. Organize documents. Share files. Follow important Prospects and Accounts. Get regular Feeds on important activities. Automate daily activities. Make time for what is important – your Customers.   OPEN   Seamless Integration – Use the open APIs of Converge Enterprise to integrate with your applications. Use the web-to-lead feature to create leads directly from the website. Sync your Outlook contacts. Publish your Calendar through iCal. Integrate with third party apps such as Google Apps, GoToMeeting, Docusign, Twilio, Quickbooks, and many more.

[crmconverge]

Converge Enterprise, Inc

Specialties Converge Enterprise is a highly innovative next generation CRM that provides cloud based Customer Acquisition and Management solutions by offering an integrated approach to Sales, Marketing and Communication. Converge Enterprise offers tools and solutions for Social CRM and has also build an ecosystem to integrate third party applications through its App Store. Converge plans to bring a new level of user experience for Mobile CRM as well. History Established in 2013 Converge Enterprise got started after the founders of this company figured that there is no clear leader in the CRM space for SMB sector and everyone is trying to resolve either sales or marketing or communication pieces. However, there was no one offering a simplified yet powerful way to integrate sales, marketing and communication in one platform and offer a robust and very intuitive Cloud solution to SMBs. This idea gave birth to Converge Enterprise. With 14 months in development and more than 40 engineers in works, it has lived to its promise. Just after couple of months of operations, it got selected for CRM idol award for 2013. Converge Enterprise has big plans to bring Social CRM and Multi Channel marketing to its CRM in the coming months. Meet the Business Owner: Manash C. He is also the CEO of Corelynx Inc., a Cloud based Enterprise Software Product Development and Services Company. Presently, Corelynx is ooffering four vertical focused Customer Relationship Management (CRM) solution viz. in the field of Investment Banking, Merchant Funding, Entertainment, Credit Repair and Real Estate. He is actively involved in next generation Mobile and CRM technologies and bringing solutions in Cloud Computing. He was a co-founder of Cinaya, Inc., a company focusing on innovative ways for Business-to-Business Document Exchange. He has been an active member of RosettaNet organization (EDI/XML) to create and implement industry-wide, open e-business process standards and open source platform and architecture. Prior to that, Manash worked as Principal Consultant in companies like Cisco Systems, Lucky Goldstar, Western Digital and Trane Company. He holds an Electrical Engineering degree from India and completed Management courses from University of California, Berkeley

[crmconverge]

Converge Enterprise: Simple but powerful CRM solution for small businesses

The small business CRM market is becoming crowded with service providers jostling to grab the attention of tech savvy small entrepreneurs. In order to stand out in the crowd you therefore need to make your solution striking, comprehensive and powerful. Customer relationship management is really becoming pivotal for small businesses to thrive in the competitive market and in order to grab most attention from customers SMBs are increasingly becoming reliant in CRM solutions. Most SMBs expect the CRM to stretch beyond a contact management system to become a complete business solution. They want applications that will cover all their sales, marketing and communication aspects so that they don’t have to invest in separate software solutions. Most CRM vendors promise to offer an all-encompassing solution but rarely meet the promises made. In recent period I had the opportunity to test most of the CRM solutions targeted for SMBs available in the market and found that Converge Enterprise alone satisfies the parameters of becoming a comprehensive customer management solution for small businesses. Converge Enterprise is designed to be simple and intuitive, yet powerful, cloud based solution. It is targeted to eliminate the learning curve and improve user adoption through simple design and navigation. Converge Enterprise Dashboard: Converge Enterprise is targeted for small organizations with 20-500 employees and offers all-in-one sales and marketing solutions. The CRM dashboard has a comprehensive designing that offers single screen, at-a-glance view of all your CRM activities. The dashboard is dynamic, i.e. it captures real-time data, and is customizable. The home page of each module offers a simple listing view that allows advantages like-one click access to the details page, inline edit, delete, mass updates, export etc. You can add entries to your Follow and Favorites lists to receive live updates on those. Sales process automation: Converge Enterprise has implemented advanced intelligence to make the sales process automated and allow sales executive close more deals. The system will automatically escalate the lead, from the time it’s captured and process it through its lifecycle till closing through its effective deal management feature. A really attractive feature is that it allows you to attach score to a lead to help your track them based on their probabilities. Campaign management: At the core Converge Enterprise is marketing automation tool that helps you design, run and manage marketing campaigns directly from your user account. You can manage and create email marketing and DRIP marketing campaigns using the simple UI that helps you create simple as well as complex marketing campaigns following minimum number of steps. The CRM has an inbuilt collection of attractive email and newsletters templates that allows you customize your marketing campaign. You can create lists of customers you want to add to the campaign and further describe segments to create sub-lists to make your campaigning more targeted and effective. Converge Enterprise allows users to import their contacts in CSV format and directly add them to marketing campaign lists so that no time is wasted in initiating a communication. Its advanced level features allow you can set exclusions and add stop criteria actions to make your campaigns more intelligent. Calendars: This module is created to offer on the go task management solutions for busy sales executives. You can view your plans for the day, week and month, add to your calendar or reschedule appointments from your calendar homepage. It covers the bare essential functionality of a CRM system but the crisp and smart design helps you know about your activities ahead to plan your day effectively. Moreover, the details of meetings can be viewed from the calendar entry so that you always know the person, purpose, time and venue of the meeting beforehand. Custom field creation: What sets Converge Enterprise apart from others is that it is a fully customizable application that can be molded as per your business or industry requirements. This is my personal favorite feature of the CRM. You can create and add tabs to the details pages for different modules as well as create customized dropdown lists for fields. Converge Enterprise allows customization for the listing pages as well – you can add or omit fields from the page view. Special mentions App store and third-party app integration: A comprehensive apps store that allows users shop for a hoard of third-party apps on per-user/per-month basis. Currently app integration solution is available only for – Quickbooks, Freshbooks, Fax Solution, Docusign, Box.com, Twilio and Google Apps. POS integration: Converge Enterprise can be integrated with all the prominent POS systems available in the marketplace. The POS-CRM integration improves dissemination of information and helps creating better business platform. Web meeting solution: Inbuilt web meeting platform will be introduced shortly so that users don’t have to buy third-party applications for live chat. Using the interface customers can be engaged directly in conversations. It will also enable product demonstrations through chatting. Document sharing and storing: Upto 2 GB of document sharing capacity has been incorporated. Users can upload/download files as well as share them through Converge Enterprise. For document sharing clickable compressed URLs can be added and also the user can control viewer access, number of views, number of downloads, availability duration, etc. All the documents shared are listed under Library. The document library can also be managed and edited from the homepage of the Library module. I found the history section in document details page very useful. Security and data storage: Converge Enterprise offers strong data storage and backup solution. As per their pricing FAQs, all data are stored in highly audited datacenters that are manned and monitored round the clock. Data is encrypted both on transit and in store. Highlights • All-in-one solution for sales, marketing and communication for SMBs. • Simple, intuitive designing. • User friendly interface. • Hosted in best of breed cloud architecture. • Multiple language compatibility. • No learning curve. • Exhaustive user guide. • Intelligent DRIP marketing and lead nurturing functionalities. • Custom field and dropdown menu creation. • Mobile application. • Quick access to create tasks and add events to the calendar. • Highly customizable to suit business and industry requirements. • Company logo, colors and themes can be added to customize the interface. • Multi-channel marketing campaign integration. • Cross-browser compatibility. • Free trial available for 30 days. After that membership can be upgraded to paid version by paying through your Converge Enterprise account. • Backup and data security. Shortfalls • Though you can create custom fields but it can’t be mapped with existing tabs. • Limited app integration solution. More exhaustive app store is underway and will soon be launched. • The ecommerce platform is yet to be completely functional. • It lacks in social CRM aspect. You can’t yet directly receive social updates on your customers in your Converge Enterprise account. Pricing details : Converge Enterprise is competitively priced keeping in mind the targeted users, i.e. small and mid-level businesses. The CRM is available in three versions, namely – Lite, Professionals and Premium. Lite is the most basic version and Premium being the most advanced one. However, most users opt for the Professional version. The billing cycle is quarterly and subscription can be cancelled any time during the billing period. Special discounted rates offered for yearly subscription. Free trial period is allowed for 30 days, which can be upgraded to paid membership during that time period or afterwards. • Free Trial - 30 days • Lite - $9.00 Per User Per Month • Professional - $29.00 Per User Per Month • Premium - $59 Per User Per Month

[crmconverge]

Powerful yet Simple Cloud CRM for SMBs The simplest and the easiest CRM to keep you connected to your sales team and customer all the while. Reenergize your business with Converge CRM - bring in the latest innovations in sales force automation(SFA) and social intelligence. Converge is a cloud based CRM product that is leading the way in developing socially responsive business strategies. It looks like a big enterprise product, and so it is, but targeted to small and medium enterprises to cater to their specific business needs. • Sales process automation: Streamline your business and free the time of your key sales representatives so that they can concentrate on their primary task, i.e. generating more sales for your business. • More leads: Generate leads from all available sources – contacts, emails responses, organic web traffic, service queries, yellow pages, purchased leads. And, integrate all at one place so that these can be accessed anytime. Use contact import facility to compile all your contacts at one place. • Improve ROI: Check your performance. Keep track of new leads, lead status, conversion rate, and more. Avoid lead duplicity and also maintain a log of dead leads to follow up later. • Email campaign: Run mass email campaigns from Converge. Widen the reach of your customer relation by reaching out to more customers at a time. Send out promotional content, special offers, ecoupons so that your customers never miss an opportunity to benefit from your elevated services. • DRIP marketing: Leads nurturing is an important part of modern business. Never lose touch with prospects. They might turn into prospective customers in the future. Converge allows you to send emails, newsletters and pamphlets for brand management and marketing campaigns. • Know your employees: For any growing business it is important to know who its key players are. Know who your star performers are and use the data to motivate your sales teams further. • Custom reports: The comprehensive dashboard of Converge will give you at a glance performance reports with graphs and statistics. These and many more… make Converge your trusted partner for robust business growth.

[crmconverge]

Converge Enterprise - Review, Pricing, Features, Comparison, Demo & Trial

Powerful yet Simple Cloud CRM for SMBs Converge Enterprise is a cloud based CRM, is designed to offer comprehensive complete business solution to SMBs through simple features, intuitive navigation, intelligent marketing solution, sales force automation, customer intelligence, third-party integration and in-depth analytics. It offers integration with your Email service, MS Office, Outlook and Google Apps to help you manage all your business activities from a single platform. Converge Enterprise CRM promotes simplicity as its USP. It is effective and flexible to the extent that you can customize Converge to meet your specific industry requirements very easily. Converge Enterprise is the next generation CRM that provides cloud based Customer Acquisition and Management solutions and enable Businesses to be successful by helping them focus on their Customers. Role based security: Converge Enterprise’s role based security feature allows you to define rules for different users regarding data sharing, updating and deletion. You can limit user’s access to data based on his role in company hierarchy. DRIP marketing: Create effective engagement campaigns using inbuilt templates from Converge Enterprise CRM. The powerful DRIP marketing manager offers intelligent step-by-step approach to dynamic routing of DRIPs based on triggering events. Easy to use apps store: Shop for plugable applications from Converge Enterprise apps store to fully personalize your CRM software. Converge Enterprise believes in delivering an adaptive CRM solution for your business. Automation & workforce management: Converge Enterprise offers high return on your investment. It is nimble and flexible that makes work process management automatic and hassle free. Describe and automate subsequent steps to lead your task to logical completion. Sales process automation: Effectively track leads, prospects, and business opportunities to close more deals in record time. Automate most part of your sales process so that you can concentrate on your core competence. Converge CRM’s smart data management solution provides you with up-selling and cross-selling opportunities for future. Third-party apps integration: A hoard of third-party apps, essential for your business, can be linked to your Converge Enterprise CRM. The cloud based CRM offers easy integration to Facebook, Linkedin, Google Plus, Google Map, Send Grid , Bitly and Quickbook to name a few. Dynamic dashboard: Converge CRM dashboard is agile that keeps you updated on information important to you. The dashboard is designed to provide you with easy navigation to all the important sections of the software. Personalize the dashboard so that you always get the information on your fingertips. Simplicity of Inline edit: Converge Enterprise has made editing and updating data on their CRM software easy by allowing users to perform inline edit. You can view and update complete history from a single screen. Add tasks, comments, events; upload files and send emails to the leads from a single page. POS integration: Converge Enterprise allows POS integration to create a unified business platform. Directly source and extract data from your POS system and apply CRM intelligence to know your best customers. Grow your business by identifying more business opportunities. Marketing automation: Converge CRM makes your marketing process smarter and less strenuous. The intelligent marketing automation interface will guide you through the different phases of successfully closing a deal. You can set alerts and create chains of steps that need to be carried out. You can set stop criteria for your email marketing campaign so that it stops when the status of the lead changes. Create chains of new activities or email campaigns to follow up when the lead status changes. Deals management: Converge Enterprise deals management tool provides a report card on the progress of your deal. Sort and get customized reports on your deals. Effectively track your sales proposals and other opportunities and view reports through deals management dashboard of Converge Enterprise. Specifications Intended Users:     Associations, Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business Devices Supported:     Android, iPhone-iPad, Linux, Mac, Open-source, RIM-BlackBerry, Symbian, Web-based, Windows, Windows Phone Supported Countries:     Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States Supported Languages:     English, French, German, Italian, Spanish Support Options:     Online Support, Phone Support Categories:    · CRM Software · Online CRM Software · Business Performance Management Software · Workforce Management Software · Contact Management Software · Sales Automation Software · Lead Management Software · Social CRM Software Converge Enterprise Pricing Starting from: $9.00/month Pricing model: Free Trial: Available (No Credit Card required) Free Trial - 30 days Lite - $9.00 Per User Per Month Professional - $29.00 Per User Per Month Premium - $59 Per User Per Month Benefits • Easy to use, intuitive navigation • Adapts to your Business • Adapts to your level of expertise, no learning curve • Bridges the gap between Sales and Marketing • Multi-Channel – Email, SMS, Fax, Voice, Online, Social, Inbound, Outbound, Event User Reviews for Converge Enterprise   CRM for SMBs The software is really handy and I liked it a lot. After implementing Converge Enterprise in our business our customer base grew by 200%. With features like email marketing and DRIP marketing campaigns you can always reach out to your customers most effectively and nudge them to become your loyal advocates. Social media integration lets you receive real-time feeds and stay updated on your deals and contacts. — Ansuya Sing (28th of June)   Solve All Your CRM Problems There are several things to like about Converge Enterprise. For one, it has a simple and easy-to-use interface that is both intuitive and useful. I also liked the fact that Converge Enterprise is integrated with social media. With a public API and numerous custom features, it is relatively easy to manipulate the solution to suit your process. — Rakesh Sharma (7th of May)   Cloud CRM We have a very aggressive sales and marketing team requiring real time updates to team calendars and meetings. With Converge Enterprise we get the flexibility of using it from any device any time and having all our documents, templates and canned emails stored in Converge Enterprise, it makes everything so easy on Converge CRM. I am excited to see my sales and marketing team becoming more and more productive. Thanks to Converge Enterprise!

[crmconverge]

CRM Idol Award ’13 Nomination List Released – Converge Enterprise among 44 contestants. Visit: http://www.crmidol.com/contestant/converge-enterprise

[crmconverge]

Converge Enterprise is cloud based CRM.You can get free trial version at https://www.convergeenterprise.com/signup.html?ref=JF3895

[crmconverge]

The nomination list of CRM Idol 2013 Award has been released, and Converge Enterprise has been chosen as one of the Contestants.

[crmconverge]

CRM has become an essential business tool for today’s customer centric organizations. The purpose of this software is to help businesses organize their activities around their customers and generate more revenue by doing so.