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@darkvoltronzine
Is the person in charge soysombra? They did the same with the voltrans zine and the voltron swim calander i bought and never received
No, it’s DollarInCash, but they’re inactive on Tumblr and have left this blog, so I don’t have their URL anymore.
Hi, I just got a refund from the coordinator today. They also emailed me and offered to mail out the finished enamel pins as compensation. I wonder if other buyers have gotten the email?
Thank you very much for your feedback. We can barely ever reach the coordinator at all, so input from the community is vital.
@ everyone who bought the zine and is still following this blog, please speak up if you received a refund!
Considering the current status of the zine, would it be alright for creators to publicly post the pieces they made for this zine?
Definitely!
Here’s the thing. It sucks this happened but it’s clearly like. not your fault. like yeah i’m disappointed i won’t get the zine or my money back but like? what’re you gonna do. it happens. so please don’t feel too bad about it. you’ve reiterated several times that you have no way of really doing much of anything, so. while it’s unfortunate, people really need to like. let it go
Thank you. <3
Are you guys still going to try to contact that moderator or what? Should we just not expect this to be resolved?
We’ll try, but except for emailing them and messaging them on Discord, there’s not really anything we can do.
How do you guys plan to pay your contributors and refund your customers now? This is so wrong, it's been over a year and now it's too late for us to be refunded. Please give us a solution, we trusted you guys with our money.
Even if we had access to the money - which we don’t, since the mod whose PayPal account the money is on has gone completely silent -, we couldn’t refund or pay anyone, since we also don’t have access to a list of people.
Everything, literally everything, from moneyt to contact info to files to the zine to the merch, is at the hands of mod Cash who’s left us hanging.
We can’t. Do. Anything. We’re sorry.
I spoke to tictail and they can’t do anything either.
Thank you for the update.
It’s been more than 180 days since my order was placed, and PayPal doesn’t seem to allow you to report a fraud on an order past that time period. Is there any other way to receive a refund?
Sorry, we don’t know. I’m sorry it has come to this. You could try contacting Tictail about it.
Update
Hello everyone. We are unable to maintain consistent contact with the zine coordinator and have reached an ultimatum with what little resources that we currently have. We as mods encourage you to please go to PayPal and access the Resolution Center to report not having received any items purchased. It is an incredibly frustrating situation that we hoped would never have happened. We will continue our efforts to contact the coordinator, but want to give all our supporters a resolution.
Direct link to PayPal Fraud Reporting: https://www.paypal.com/us/smarthelp/article/how-do-i-report-potential-fraud%2C-spoof-or-unauthorized-transactions-to-paypal-faq2422
Once again, over a month and we have no idea what's happening... I feel like after so long, even if people want a refund they deserve the product they've been waiting for. This is becoming very hard to wait for. Could we get any more updates? Please? I hate to beg but this is starting to be... weird. like, it's almost been a year since the preorder closed. Maybe we should just get our things and be refunded considering what's happening.
There are no updates we can give at the time. We are as much in the dark as all of you. Occasionally, we get tidbits of “still unpacking after the move” and “I’ll take care of it once I’m back in [country redacted]” and then complete silence for weeks or even months on end. We don’t get photos, files, proof, anything physical we could work with. We don’t have access to the money, the person in charge barely ever talks to us anymore and keeps making excuses and at this point, we are completely powerless.
None of us can do anything to remedy this situation. We’ve been trying to establish contact or at least get some proof like a photo of the merchandise or something for months on end with no reply or just the same excuses all over again.
Update
Another message from the coordinator:
Just wanted to give you all an update on the situation. Unpacking progressed a lot during the week and today I think I found where the extras might be. I’m planning to tackle it early in the week now that most the dust has settled. Feel free to email me ([email protected]) in the meantime with any questions, concerns, address changes, or requests for refunds. I’d also like to add on, that anyone who requests a refund will still receive a digital copy.
What if we need to change the address? I thought the zine was gonna come out earlier in the year, and I’m moving this week. Is there an email address to contact for that?
All updates should be sent to:[email protected]
Update
The coordinator has made her final relocation into Mexico which is where all the supplies are. It’s just a matter of finding where the zine extras are among all that came with the move.
In addition, once enough stuff is cleared out from the move, the zine pdf will go through a quick final review and then distributed to all who preordered.
Also as a reminder to all, refunds are available to everyone up until the zine is shipped. Those who request a refund will still receive a digital copy of the zine. For refunds, email [email protected].
Updates
The coordinator has reached out and we’re going to copy and paste their post from the zine discord so that way everyone has the most up to date information on the situation currently: Hey guys I’m really sorry that the production has gone on so slow. It’s entirely my fault since the only thing left to make was the zine itself and I’ve made it impossible for either of the mods to get the actual documents needed for it
As for the money it’s all in the tictail account and paypal since I’ve been using my money for costs up till now to avoid transfer fees.
As as soon as I got back home I’ve been updating people that messaged me the following. So if you know anyone that wants a refund tell them to contact me [email protected] since I can’t look into the zine email.
That same email is paypal email all the money for the zine went to with the exception for the market place purchases. Those are still with tictail. I’m unsure how returns work there though so if people are unable to request refund I can just directly deposit the money as well.
Also I’m unable to see if anyone tries to message me through twitter or tumblr as I haven’t been able to use either without my computer. Email is best. But to confirm with everyone for blacklisting it is dollarincash on both.
I am very sorry that you had to go through such a round about way to get an update. I’m the one who’s holding the money therefore in charge of production. However, due to several personal issues, the main bulk of the production process kept on getting delayed. It is in no way the faults of the other two mods working on this zine. I am finally back in my home country which means I’ll be able to complete. Final stages of production should kick off right after I recover as well as the promised pdf. From then on it shouldn’t take more than two months to get everything ready and shipped.
However, due to the situation I’ve caused, I’m offering anyone a complete refund while still receiving the pdf copy. This will not effect the production of the zines in any way. I’ll also be sure that there are more frequent updates on the tumblr and twitter in the future. But for a long while it was only the other two mods and they did their hardest to keep everyone updated so please don’t link them to my blunders. They did their best at keeping everyone up to date with little knowledge of what what was happening on my end. I hope this helps and I’m truly sorry for the irritation this zine has caused you. It was meant to be an fun project, not a headache for everyone.
Updates
Hello all, here is a new update. Unfortunately we do not have any progress since last update in regard to zine & extra status. We have very little information to go on as the coordinator has kept most details to themselves including who purchased the zine and extras. We apologize for the time this production has taken place, the sporadic updates, and lack of progress. We’re still trying to sync with the coordinator on status of the zine, but as stated, we’re not getting any response. We’re being pushed out of the production process and trying our best to find a resolution. In a previous post the coordinator’s contact information was listed and here it is again in case anyone has missed it.
Tumblr: dollarincash Email: [email protected] Discord: DollarinCash#2545 Twitter: dollarincash
Updates
We’re still waiting to sync up with the status of the zine and the extras. In the meantime here is some information on how to get in touch with the Zine’s coordinator for better communication. Tumblr: dollarincash Email: [email protected] Discord: DollarinCash#2545 Twitter: dollarincash
Updates
Hello everyone! We wanted to make sure everyone knows that they will receive the items that they’ve purchased. There’s been a communication breakdown on our end that’s caused this delay as sync meetings have been infrequent. We apologize for the sporadic updates and they are in direct effect of our communication situation. Again, everyone will receive the items that they’ve bought. We apologize for this delay and thank you for your patience.