Shouldn't Apps be smarter by now?
Computers have changed the way we work, taking the load off a wide range of manual tasks. This is especially true when it comes to shuffling around information, be it number crunching, communication or storage. That said though, there's nothing particularly clever going on here is there? We can do things much better than we used to, but in so many instances applications are still just dumb tools waiting patiently to be told what to do.
Why can't computer applications do more with all the analytics we throw at them these days? It seems like the majority of their power is put into matching us with the right advertisements, rather than making it easier to work with their applications. Why can't Gmail take any educated guesses when it comes to tagging our emails for storage? Maybe suggest some rules for a user to help filter their inbox?
Why is it that near every task management application seems content with being a tool that makes managing information easier, but rarely does much in the way of giving advice to help you plan your tasks and projects? No tool can pretend to be entirely free of opinion as to how it should be used, so why don't applications go a step further and be proactive about guiding the user?
I'm talking about more than simply 'how' to use the software here. We have plenty of excellent advice and knowledge embedded in books, but truly taking on those lessons is not always the easiest for busy people. Getting Things Done by David Allen is 259 pages long, and while reading that is not necessarily an arduous task, absorbing all the lessons inside and being able to apply them to your life takes time.
Shouldn't the tools be able to help with this though? Not necessarily a substitute for having a true mentor or coach, but better than nothing right? What if the app recognises when you're making a project about organising a meeting, it gave you some important bullet points from Read This Before Our Next Meeting, to help supplement your mental check-list? How about reminding you about potential things you may have missed when you start recording a shopping list for your errands?
Why can't an application help you with your weekly review? It should be bringing your attention to dormant projects that aren't going anywhere, and give you suggestions to help clarify what's next. What about a simple step by step check-list of what your review should cover, that you can personalise to your own work-flow. Embedding the knowledge of all those experts out there into the application, it could guide a user from small beginnings to being a disciplined and organised professional, without sacrificing their productivity while they find their way.
Of course, this are a few obstacles to overcome here. Ensuring the intellectual property of all the great resources out there are respected. Not becoming another annoying paperclip from certain office package by making sure the advice is relevant AND wanted. Ensuring any analysis involved respects the privacy of the user, used to improve the user experience and not the advertisement targeting. Nothing here is insurmountable, and arguably very much worth the effort if it means more people can learn valuable skills in managing their lives.
I've built yet another tool for managing a 'Getting Things Done' system, but I'd like to think I can make it much more than that. I'm currently running a campaign to help turn my humble little application into a full service, and as it grows I'd like to explore the ideas I've talked about in this article.
Want to see it happen? Please support me by pledging to the campaign, and spreading the word to your friends. GTD applications should do more than just be a passive tool, they should be actively assisting you to keep on track and disciplined, and I'm going to do my best to make it happen.









