Me:Â âFor the drink, itâs [x amount] :)â
Customer:Â âI saw a sign that I get a free drink?â
Me:Â âFor signing up for our rewards program, yes :)â
Customer: âOh⌠I donât have one of thoseâ
Me:Â âWell if you sign up, you can get the free drink! :)â
Customer:Â âEh I donât want to sign upâ
Me: ââŚâ ââŚâ â:)â
Customer:Â âI hate getting all those emailsâ
Me:Â âOh, well you can opt out of emails, I can show you how :)â
Customer:Â âNo thanks, IÂ donât want an accountâ
Me: âOkay⌠well the drink will be [x amount] :)â
Customer:Â âI thought it was free?â
Me:Â âItâs free if you sign up for our rewards program :)â
Customer:Â âI donât want to sign upâ
Me:Â âThen the drink isnât free :)â
Customer:Â âYou canât just give me the drink?â
Me:Â âNo, I canât unfortunately :)â
Customer:Â âWhy not? Itâs only [x amount]â
Me: âIf thatâs not a lot of money to you, why donât you just pay for it? :)â
Customer:Â âThis is shit customer serviceâ
Customer:Â âThis is highway robbery, squeezing every dime out of people, you should be ashamed of yourselfââ
Me:Â âI donât control the prices, Iâm just a cashier :)â
Customer:Â ââmaking a fucking fuss over a damn drink and itâs not even a largeââ
Me:Â âThatâs not my decision, Iâm just a cashier :)â
Customer:Â ââand you bet I wonât be coming back here againâ
Me:Â âHow unfortunate :)â