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@emtecinc
This case study describes how Emtec's ClearCARE managed services helped Middlesex Water Company choose and support Oracle EBS.
"Learn how MWC, a regional supplier of water and wastewater service to New Jersey, chose Emtec’s ClearCARE® team to upgrade and support their Oracle E-Business Suite (Oracle EBS) platform for ongoing system enhancements and training. "
Emtec’s ClearCARE® studied Everde Growers entire business process and created a unique design based on the discrete manufacturing industry to implement Oracle EBS 11i and eventually upgrade to Oracle EBS R12.
Learn how Everde Growers has streamlined business systems across its various locations by partnering with Emtec’s ClearCARE® team for comprehensive implementation, upgrade, integration, and support of their Oracle E-Business (EBS) suite platform over the last 10+ years.
Provider of fitness and health improvement programs for seniors selects IT consultancy to host and provide customized managed services for Oracle PeopleSoft and E-Business Suite.
Tivity Health partners with Emtec to host and provide customized managed services for their Oracle PeopleSoft and E-Business (EBS) Suite via Emtec's ClearCARE team.
This case study provides an overview on how Emtec helped Duval County Public School with infrastructure management solution that helped them save time, money and improved their overall IT efficiency.
Duval County Public Schools (DCPS) partnered with Emtec for a end-user device management solution for their 1:1 education initiative (a device for every student). Emtec delivered a robust solution including RFID lockers, a cloud based portal, and significant device management capabilities to manage the thousands of devices across the district more efficiently.
Banking institution increases first call resolution by 60% through optimized helpdesk with Emtec and greatly improves customer satisfaction.
Learn how a banking institution increased first call resolution by 60% and significantly improved customer satisfaction by partnering with Emtec for L1 and L2 helpdesk support services.
Emtec modernizes college classroom's audio/visual for simplified management and more collaborative and interactive learning environment.
Florida college partners with Emtec to standardize and modernize audio-visual technology throughout their classrooms, lecture halls, and science labs across campuses for simplified management and more collaborative and interactive learning.
Client leapfrogs ten+ years in IT maturity with state-of-the-art IT operations and highly mature service management model via Emtec’s Virtual CIO, managed IT, and helpdesk services.
New York based Law firm partners with Emtec for outsourced Virtual CIO, Managed IT, and helpdesk services, and gains state-of-the-art IT operations and a highly mature service management model.
Provincial healthcare agency modernizes and automates claims and inquiry processes via new digitally enhanced processes and platforms.
Canadian provincial healthcare agency partnered with Emtec to modernize and automate their claims and inquiry processes via new digitally enhanced processes and ESM platforms. They gained a 50% reduction in claim review time and now have over 60% of their 1.1 million annual claim inquiries electronically fulfilled with automation.
A Florida based state college looked to Emtec to validate their current cyber security methods via penetration test to ensure compliance.
A Florida based state college partnered with Emtec for a penetration test to validate their current cyber security methods to meet compliance, and gain a better understanding of where future cyber security budget should be allocated.
Emtec’s expertly staffed helpdesk helps school district support their students, faculty and staff for effective distance learning.
A Florida K-12 school district partnered with Emtec during the pandemic for L1 and L2 Helpdesk support services to help students, their families, and school faculty make the switch to remote learning.
e-Commerce firm partners with Emtec for a comprehensive vulnerability scan and penetration test to review their cyber security posture for gaps.
An e-Commerce firm partnered with Emtec for a comprehensive vulnerability scan and penetration test to check for gaps in their cyber security, and improve their compliance posture.
Convention organization partners with Emtec to design, build, and support a comprehensive and secure IT architecture within 10 days
A large convention organization partnered with Emtec to assemble an IT team and design, build, and support a comprehensive and secure IT architecture within 10 days.
A veterinary and pet care startup chooses Emtec for IT strategy, managed IT infrastructure services, and Virtual CIO services to support rapid growth plan.
A startup veterinary and pet care organization partnered with Emtec for IT strategy, managed IT infrastructure services, and Virtual CIO services to digitally enable their veterinarian locations and support their rapid expansion plan.
Government entity reduces lost assets by 20% via digital transformation of their enterprise service management operations with process automation.
Government entity reduces lost assets by 20% by partnering with Emtec for a digital transformation of their enterprise service management operations with process automation for service, incident, and request management for all embassy and consulate IT and business support requests.
Modernized enterprise service management program brings 15% YoY improvement in resolution time for cross-agency support tickets and 16% reduction in ITSM Spend.
Government agency partners with Emtec to redesign their ITSM platform to deliver modernized enterprise service management, and gained a 15% YoY improvement in resolution time for cross-agency support tickets and a 16% reduction in ITSM Spend.
Digitally enabled IT Service Management (ITSM) processes and automation substantially reduces unresolved customer support tickets by 90% and time to resolution by 25% for Canadian media company.
Digitally enabled IT Service Management (ITSM) processes and automation delivered by Emtec substantially reduces unresolved customer support tickets by 90% and time to resolution by 25% for Canadian media company.
Emtec helps an energy company implement Oracle EPM and a common set of reporting tools within the Oracle OBIEE and Hyperion Financial Management systems.
Large energy and utilities provider selects Emtec to implement comprehensive EPM solution via Oracle Hyperion and Oracle OBIEE with common set of reporting tools to better manage its financial and operational data.