wallacepolsom
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noise dept.
@theartofmadeline
EXPECTATIONS
Lint Roller? I Barely Know Her
if i look back, i am lost
The Stonewall Inn
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NASA
Stranger Things
One Nice Bug Per Day
occasionally subtle
KIROKAZE
d e v o n
Sade Olutola
Jules of Nature
RMH
The Bowery Presents
izzy's playlists!
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@flowsmltd
Fix Architecture Failures: Align Your Teams for Success
Your architecture isn’t failing because of tools. It’s failing because of 𝘀𝗶𝗹𝗼𝘀. How often does the following occur? • Beautiful diagrams nobody uses• Standards nobody follows• Roadmaps collecting digital dust It doesn’t matter how big you are or how small, you can have any number of the following: • Enterprise architects• Solution architects• Technical architects But if they aren’t talking…
Mastering Major Incident - The Cheat Sheet
Incident Management is typically the first stop in most people’s ITSM journey. So, if that’s the case, then why can it go so wrong, particularly in the case of a Major Incident? I recently read an article on a failed Major Incident Response. A ‘very stable’ system fell over for the first time in years, long after the people who implemented it had hung up their cables. Guess what happened? MI…
ITIL Examinations: Guaranteed Pass!
Guaranteed ITIL Exam Pass? Look no further, don't delay!
There is no such thing as a real, guaranteed pass, although some can guarantee you will buy the certificate. The good news is that nothing worthwhile is ever easy 🙂 The whole point of the ITIL examinations is to learn, absorb, understand, and apply the knowledge. Fudging your way through is a waste of your time and money, and ultimately you will be exposed later, when you are asked to call upon…
The Importance of Visibility for Effective Leadership
A recent LinkedIn post supports the idea that ‘walking the floor’ is a valuable tool. It helps in gaining knowledge of the organisation. Whilst it is true that this approach is definitely a way of gaining knowledge, it serves a far greater purpose.
A recent LinkedIn post supports the idea that ‘walking the floor’ is a valuable tool. It helps in gaining knowledge of the organisation. This is especially true when you are far removed from business operations. Whilst it is true that this approach is definitely a way of gaining knowledge, it serves a far greater purpose. Leaders are appointed, this is true, however the question is ‘by who?’. In…
The Journey Not the Destination
Knowledge has power and value - so why let it walk out of your door when there is a solution that works for all?
There are many variations of the the phrase ‘its not the destination that’s important but the journey taken’. This can be taken many ways, for example it could be seen literally as a trans-continental train journey that you sleep through and miss the view out of the window. Another example, taken from my martial arts world is that you focus on achieving a black belt without absorbing the skills…
A Bird in the Hand
The old saying goes 'A bird in the hand is worth two in the bush'. However how many organisations realise the reality of this saying when looking at their people?
The old saying goes ‘A bird in the hand is worth two in the bush’. Maybe particularly relevant recently if that bird was a turkey 🙂 As we start the New Year of 2025, it is a good time to consider what we have to be grateful for. Indeed we are often told to cherish what we have and pay no mind to what we have not. With that in mind, I wonder how many organisations will start the New Year…
Cyber-noia
It might just be my imagination, vivid though it can be, but it seems the world is descending further and further into a state of paranoia related to cybercrime and its ability to invade every inch of our lives. It is sad to see that, as advancements in AI herald a new era of digital transformation, the perception around its security is eroding its reputation at what appears to be a greater…
Babies and Bathwater
Why is our industry so obsessed with representing old ideas as new and rushing to the latest shiny packaging without learning anything
I do like old phrases at times, they don’t always seem totally applicable however when they hit it makes me think, like most things in our industry, ‘we have known this forever so why don’t we learn’. “Don’t throw the baby out with the bathwater” An interesting little phrase that basically translates in my head to ‘don’t throw out the good stuff in a rush to throw out the bad’. (No babies were…
What's In A Name?
“What’s in a name? That which we call a rose by any other name would smell as sweet.” – Romeo and Juliet Well said Juliet. But does that hold true everywhere? Inspired by a recent LinkedIn question I am inclined to say, no, it doesnt. The argument, about job titles, is that you should be defined by achievements and accolades. But, as we all know, it is often the case that ‘should’ does not…
Artificially Intelligent
The world is alight with #ArtificialIntelligence but is it intelligent or does it just tell us what we want to hear?
AI is, of course, still the word of the moment. There is no doubt that it has changed the world. It has rocked it in some cases. It presents a fascinating leap forward in what can be achieved using the data we hold. There are some who are concerned about a Terminator style takeover. Some think it is the work of an entity in conflict with their religious beliefs. Some think it is clearly a sign…
Together or not at all
The modern workplace landscape makes the intrinsic value of collaborative effort increasingly more evident. Collaboration drives impactful change and progress for the greater good. It harnesses individuals’ collective wisdom, experience, and diverse skill sets toward a unified purpose. When teams unite with a shared vision, they are equipped to overcome challenges and become resilient and…
You are my priority!
There is a quote, attributed to numerous authors which says: “If everything is a priority, nothing is a priority” – Numerous I could not agree more and would add the following quote: “Deciding what not to do, is as important as deciding what to do” – Steve Jobs I am sure everyone reading this has been in a situation where you have been given two ‘high priority’ issues to deal with and told…
Fools Still Have Tools
Are we still worried about the most 'ITIL-y' tool or have we evolved to understanding business needs as the essential, primary driver.
As usual, this post was inspired by a LinkedIn question. Somebody asked about the need for ITSM tooling certification specifically aligned to ITIL. I talk too much for the post character count so here it is 🙂 There have been many tools over the years. Some of them have been excellent, and some not so much. However, this post is not intended to differentiate between those or promote/malign. I…
A Dangerous Gamble
Recently I had pause to consider the nature of the ‘power trip’. The usual characteristics are: The person in question is associated with a person in a role with perceived influence The person aspires to carry more gravitas than they currently do / believe they do The person feels inferior to those around them or has ‘imposter syndrome’ The person is a junior / lower level in the chain and is…
The Agile Bun Fight
I get it. I really do. I can fully understand the concept of Agile and how it allows faster recognition of value, collaboration and a more adaptive and responsive environment.It’s been around for quite a while, but it’s still something of a dark art to many, often because they have never needed it, so not ‘throwing shade’ if you are still standing under the waterfall.The part I am struggling to…
Those in glass houses
Big companies have big impacts, who knew? #crowdstrike #microsoft
I have watched with interest as the Crowdstrike and Microsoft saga unfolds. As a disclaimer I am not an expert in either product or field, but that seems to be the case with many of the most scathing commentators. I do have some learning from the events, perhaps not as much as those involved directly but still interesting to observe. Crowdstrike is an anti-virus company?As a (very small)…