So I recently quit my job as a waitress. One of the reasons for this was because I found the whole thing emotionally draining dealing with the people that came in.
On one of my first shifts, we were quite busy and ran out of one of our more popular dishes. One man snapped at me, expressing his outrage at the fact we had run out of something, but ordered something else and seemed fine. Later, the man storms up to me yelling “I NEED your wifi password right now give me it!!”. It is worth noting that the restaurant takes orders and prints tickets to the kitchen electronically, via a private wifi that nobody has access to. This is the wifi the man was demanding access to, and I calmly explained the situation to him but he continued; “NO I NEED THE WIFI SO I CAN ORDER FOOD FROM (rival restaurant) SINCE YOU DON’T HAVE IT THEN I CAN EAT IT HERE”. Why???? The manager intervened at this point and explained the same thing, and he ended up storming out.
Another evening, I had a man order something that wasn’t on the menu and then yell at me because I informed him we couldn’t make something not on the menu. He ordered other things begrudgingly and I figured that would be that. However, later, he demands to know where the thing he initially ordered (that he was told didn’t exist) was. I repeat what I said earlier and he snaps, saying he must have it. I suggest a dish similar to it and, again, he begrudgingly accepts. When it arrives, he yells again because it isn’t “what he ordered” AND that it is cold!! (It’s a sushi dish it’s supposed to be fucking cold)
Speaking of which, there was the evening a woman ordered a cold dish then refused to pay for it because she “didn’t know it was cold”, although she had been to the restaurant and eaten said dish before.
Also the time a family came in, ate everything, then refused to pay because the food was “disgusting” and “inedible” although they had eaten LITERALLY EVERYTHING.
There was also the time a family of 3 ordered 3 beers, though the son looked quite young (maybe about 16/17). As I am legally obliged to, I went to ID the boy. At this point I am interrupted by his overly aggressive father yelling “it’s not FOR him it’s for ME, and ANYWAY he’s LEGALLY OLD ENOUGH TO DRINK IF HE WANTS TO SO WHAT DO YOU THINK YOU’RE DOING” and then complains about me to other staff members.
Now, during the time of my employment I was going through a lot; I am at university which could be going better and I have had a family member die, which took a toll, (I actually had to go in the day she went into hospital on end of life medication and deal with several awful human beings yelling at me) and now have another family member seriously ill. Going in to get screamed at by people really is not what you need in that situation.
This is not even to mention the countless “sweethearts” and “darlings” I had to grin my way through.
Customer service is the worst.
