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@gdsresearch-blog
Here are 6 steps for benchmarking your user experience designs against your client's business objectives. The same approach works whether your clients are internal to your organisation or external. The approach works for web sites, mobile apps, desktop software, intranets, consumer products, even services.
Sins of a UX researcher (full size file here, thanks to Jane Austin for sharing this)
Originally conceived of by Steve Mulder and Jeremy Kriegel as a resource for the UX community
On the one hand i like the idea of this, but on the otherhand it seems like the opposite of the reason you'd do personas for your project...
UX Research Method Cookies
Helping Britain use design to build a stronger economy and improve everyday life.
Includes some nice posts on User Centred Design and Guerilla Research.
Big data alone is meaningless, you need the full context in order to understand human behaviour, motivations and emotional triggers.
Google I/O 2013 - Agile UX Research Practice in Android (by GoogleDevelopers)
Start with hypotheses rather than requirements and do research to validate them before creating scenarios to design to.
You've made your site easier to use, but easier compared to what? It is an important question.
Benchmarking against the sites people use every day. Should we be benchmarking the GOV.UK experience against a newspaper website, Amazon, Internet Banking etc.?
Usability findings derived from a broad base of diverse studies have higher credibility than those based on many users with a single stimulus.
The answer isn't bigger sample sizes, but more diversity in research methods.
When web content helps users focus on sections of interest, users switch from scanning to actually reading the copy.
the short answer - it doesn't seem to make any difference.
A range of options to consider for measuring satisfaction