So after getting an emergency tooth pulled out earlier the week then it getting infected, on a mild spur of the moment, I decided to try out PAX again. I went back in 2015 but this would be my first convention as a wheelchair user and didn’t quite know what to expect. Yet the annoying, ugly and eventually good things happened.
Cosplayers are the nicest people at a convention like PAX, they know to be aware of their surroundings, usually the first ones to notice me and help me navigate a crowd. (Since when did i grow back muscles!? )
Was surprised that they gave wheelchair users a “medical pass” it let the convention volunteers and booth runners know to approach and see if i need any help when trying to get to panel events and a lot of booths let me skip the queues with it as well.
why wait for an elevator when you can use the escalator right away! No chair is gonna stop me being normal.
Up until the final day the crowds were moderately considerate. Wasn’t until the final day was everyone pushing thru anyone in their way and happily push their way in front of me to block my entire view of things happening.
However Friday was the real stab in the heart incident. A guy at the HP/Redbull booth turned me away from trying their wingsuit simulator by saying to me “your too much hassle.” Disgruntled and stunned i went off and thought ill try again later in the day after a DnD for dummies panel speech (which I loved) afterwards i was hoping that maybe they’ve had a staff change and try to talk to someone else. So i did and they turned me away again, but this time the lady i talked to said it was too close to when they are closing for the day. I could only afford a Friday pass so i lost my shot of trying their wingsuit simulator. I literally left PAX feeling very defeated and trapped in my own body and circumstance.
To me this hit me hard, so with some context, I love the outdoors, which the amount i spend off the beaten track since ending up in a wheelchair has gone to practically zero. And even if i found a wingsuit in real life, learnt how to use it and charter my own plane; ill drop like a stone in water. My legs wont have the control to do it. So to try it in VR in a one of kind simulator is pretty much a once in a lifetime opportunity.
After some encouragement for a friend that I should voice up about the incident of being told I’m too much of a hassle when the booth went thru the effort of installing ramps and lifts to get to their simulators, i went to twitter, no expectations for anyone to listen, let alone respond.
By the next morning PAX AUS and HP themselves had both got in touch by the next morning. Omen by HP offered me a pass to come back to PAX for Saturday and Sunday, which i took their offer and went back. Not only did they apologise but went out of their way to make up for the incident.
It was a surreal experience and probably hit me harder than most people, I’ve worked with VR gear in my game design projects since waaaay back in 2010 before most people had heard about it. I know how much VR can help break down physical barriers and this sure broke barriers.
They didn’t see it but i found it hard not to cry while wearing the headset, the feeling of freedom, not stuck or defined by my wheelchair. I even had to roll off just to let it process and knowing that’s the most amount of outdoor off-road activity I’ve done all in 2018. It was a profound moment for me not by their design but it wouldn’t have been possible without them. So there was a happy ending to this heartbreaking incident!
I even spent almost two hours with the head of marketing for PAX AUS and went around the convention space giving feedback on problems and ideas for solutions which he was very receptive about, which im excited to see what happens next year!