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The source of human motivation and our best work comes from the drive towards autonomy, mastery and purpose. (via Company Culture for Startups)

Our service can’t just be 'good enough'… We need to go above and beyond people’s expectations. Internally, we call this our WOW philosophy. Our neverending goal is for every interaction with every customer to result in the customer saying 'WOW' — so that they will shop with us again and tell their friends and families about our service.

Tony Hsieh, CEO of Zappos, in 2005 via Company Culture for Startups

“We are a service company that happens to sell shoes.”

Tony Hsieh , CEO of Zappos, in 2005 via Company Culture for Startups

Luc Levesque, founder of TravelPod and General Manager at TripAdvisor, guides his employees with a boss blueprint.

Luc shares his particular values, dislikes, and quirks to prime new employees for great performance in short order.

With swift, effective communication rather than protracted information asymmetry, employees — and the company as a whole — are able to sidestep a period of trial and error, as well as lots of trials, tribulations, and stress.

At work, alignment is what enables autonomy. The stronger the alignment, the more autonomy you can grant because you don’t have to worry that people are going in a million different directions.

We want to treat people in the absolute best way we can, and that includes co-workers, vendors, and customers.

Carolyn Kopprasch, Chief Happiness Officer at Buffer via Transparency for Startups

via Why You Will Gain Freedom with a Set Creativity Schedule

#creativity #productivity #procrastination

Not feeling like your message was received or that you’re being left hanging leads to anxiety, stress, and blocks on making progress.

via What a Friends Episode Can Teach You About Communicating at Work

#management #communication #email

We take almost any excuse to be busy because in the short term, we feel happier doing something rather than nothing.

via The Secret to Finding the Elusive Balance Between Busy and Happy

#busyness #balance #psychology

Are there people at work who are putting on a productivity theater show? Are they as good at it as George?

#management #productivity #busy

“Time is what we want most, but what, alas! we use worst.”

William Penn.

Here are 3 ways to use time wisely — so that you feel like you have more of it! Time magic!

#time management #productivity #science

When the brain’s default mode network yields incredible and useful insight, allows us to process higher-level, abstract information including social, emotional, and moral implications, helps us learn about ourselves, and derive meaning from our experiences — it’s hard to justify why we should so readily trade all this away for a bursting calendar, another round of Candy Crush, or electric shocks.

via Why Curbing Your Fear of Being Alone Leads to Better Thinking

#solitude #psychology #wellness

If you want transparency to be a truly beneficial practice, back it up by supporting your employees’ progress rather than delivering edicts and only watching for mistakes.

via The Transparency Paradox: How Transparency Can Force Your Best Employees to Hide

#transparency #company culture #autonomy

Your working memory, just like a computer’s memory, is a limited resource. And when you start letting anxious, worried thoughts intrude in situations of performance pressure, you deplete major mental resources that could be better used anywhere else than overthinking your every move.

via The Paradox of Why Top Performers Fail Under Pressure

#psychology #performance #Practice

Lowering your expectations to aim small sounds like you’re settling or a road to mediocrity and loserdom, but that disregards the scientifically-proven cumulative effect of progress and power of small wins. You can dream as big as you want, but the most sustainable, feedback-rich way to achieve greatness is to keep things small.

via Don’t Let Your Huge Goal Distract You from Small Wins

#progress principle #goals #small wins

via How 3 Entrepreneurs End Their Day Even When They Have More Work To Do

#steve jobs #productivity #reflection

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