NARRATIVE REPORT
BIOGRAPHICAL DATA
The intern is named Charlotta Doyayag. She is 18 years old and lives at Barangay 8, Carmona, Cavite. She was born on November 2, 2000 at Lepanto Mankayan Benguet. She has only two siblings and she was the youngest child among them. Her religion is Roman Catholic.
The intern parent are Luzviminda Doyayag and Bernard Doyayag. Luzviminda is household wife and Bernard is Drilling.
I’m fun of playing ball games like softball when I was in High School and I’m so happy that I really experience being athlete in almost 3 years but I stop playing when I transfer here at Carmona Cavite when I was grade 10. But I’m so proud to my self that I can do all things through Christ who give me strength..
I’m a happy and jolly person and I can go with the flow as long as you can with mine too. I’m loving and hard working person.
ACKNOWLEDGEMENT
Allow me to thank the people first behind the success of being here at OritesITServices and for making our OJT a possible one. First and foremost to our Almighty God, for giving us strength every day, for the guidance and good health, for the graces and blessings that help us to perform our task as part of our OJT.
To my family, my deepest gratitude and appreciation for being with us all through the way from the very beginning and for showing your unconditional love and unending support financially, emotionally and spiritually.
To my co-ojt, Lallaine Amigo, that wishes to acknowledge with sincere gratitude and heartfelt thanks to the person who helped me during my OJT period.
To Ms. Gladys Ramos, the supervisor, for the chance that you have given us to be with your team and for giving us more knowledge in this fast and furious world of Information Technology. And most especially for helping me to hone our knowledge as we continue to strive in our ambitions in life.
INTRODUCTION
Internship or on the job training is one way by which we students are given an opportunity to apply the theories and computations that we have learned from school. It also helps us to obtain applicable knowledge and skills by performing in actual work setting. Colleges and universities require their students to undergo such training within a specific number of hours as part of the curriculum For us students, an OJT or internship program provides opportunities to go through the actual methodologies of a specific job using the real tools, equipments, and documents. In effect, the work place becomes a development venue for us student trainee to learn more about our chosen field and practice what we have learn from academy. On the other hand, a valuable OJT program also profits the companies who accept trainees. First OJT or intern provides extra manpower for a less significant labor cost than a regular employee. Most of them are all eager to learn the ropes so chances are high that they’ll be given a chance to work on the same company as an employee after graduating. Employers can use this internship strategy as method in recruiting employees. Since the trainer or supervisor can follow the trainees’ progress, he can gauge based on performance, behavior and attitude if the trainee will make good recruit after the completion of his internship. We trainees can bring fresh ideas into the organization. Given the opportunity to converse our minds freely and without fear, we may be able to contribute significantly in brainstorming sessions or research and eventually help improve the organizations productivity
Significance of the On-the-Job Training
On-the-Job-Training or OJT is job training that occurs in the work place. It has many advantages, but it can also have a few disadvantages if the OJT is not planned and executed properly. It is part of a college curriculum that aims to train and orient students about the work and their future career. It is very important not only to teach students their chosen career but to show students the reality about working.
Objectives of On-the-Job Training
On-the-job training uses the existing workplace tools, machines, documents, equipment, and knowledge to teach an employee how to effectively do his job. The simple objective of OJT is to use the existing environment, tools, and skill training available in the workplace to train employees to do their jobs on the job.
Time and Place of the On-the-Job Training
Name of the Company: TDLC Travel and tours
Address: 2F RC Victoria Building Manabat St. San Antonio, Binan Laguna
Schedule: Wednesday (9:00 am to 4:00 pm)
Hours required: 120 hours
THE LINKAGE INSTITUTION
Company Profile/ Background
TDLC Travel and Tours is a full-service travel agency offering the best travel deals from Philippine and Asian Destinations. Established in 2015, TDLC TRAVEL AND TOURS is a family business in Binan Laguna, “Love for travel” was the reason behind the venture of the business, started as a vision the family decided to put up a travel agency that will provide affordable packages so that everyone can experience the joy of traveling.
After a year of operation TDLC became an official Partner of Cebu Pacific as well as Sky jet Airlines and Jetstar Airways, for the time being we have already support and brought guest to our industry partners, and continuously seeking and developing packages, tours and extending our Expertise to provide quality service to our client and would like to continue doing so in the future.
Mission Statement
Our mission is to provide the ultimate travel planning experience, while becoming a one stop shop for every travel service available in the industry. From Private Jets, airline tickets, hotels, worldwide luxury resorts, cruises, trains to car rentals.
Vision Statement
We are committed to simplifying the business of travel, responding to change, and providing the best service possible to our corporate travellers.
Company Core Values
Our guiding values that motivate our team and define every level of our service to our customers: Customer Satisfaction: Passion for Excellence: Ethical Customer Management: Thinking outside box: Reliability: Corporate Social Responsibility
Management Organizational Structure, Functions, Responsibilities
TDLC Travel and tours is headed my Ms. Gladys Ramos, the owner of the company and Ms. Alyssa Marie Tawat she is responsible for all the transactions of the company.
THE TRAINING AREA
TDLC Travel and Tours was composed of 1 namely: TDLC travel and tours. Accordingly, the trainee was assigned to explore in the TDLC travel and tours in San Antonio, Binan Laguna.
Department Function – Travel Agency
A TDLC Travel and Tours is a travel agent that fully manages the business travel requirements delegated by an individual, company or organization to fundamentally save clients both time and money. A TDLC is also commonly known as a business travel agency or corporate travel provider.
Management Structure
TDLC travel and tours shall be managed primarily by working owners/partners. The company will engage more of a functional organization structure whereby people shall be focusing on their prime area of expertise. However, in engaging this organization structure we intend to ensure that there is open communication between all personnel at all levels. With such a group we believe it will be simple to communicate with and support one another. As the company grows there will be more structure to the utilizing, with new employees being assigned a supervisor or subordinate. When the company is at its full staff potential, it will operate as any closely held utilizing, but maintain the personal interest in each employee's personal and family welfare and their contributions to the business.
Standard Operating Procedures (SOP’s)
A. Company Culture
TDLC TRAVEL & TOURS has been serving its countless satisfied customers since 2015. A full-service travel agency that company has grown to what it is today, a major travel service provider that is counted among the ranks of the most reputable travel agencies in the Philippines. An IATA travel agency that is accredited by the Philippine Department of Tourism and an active member of the Philippine Travel Agencies Association (PTTA), TDLC Travel & Tours has a computerized Travel center at its offices in Manila and is linked with three (3) major global distribution systems (GDS) namely Galileo, Amadeus, and Abacus. Satisfied major corporate accounts and leisure travelers have entrusted their outbound and inbound Travel arrangements with the Company including arrangements for international and local conferences, incentive travel and pure leisure travel for groups and individuals.
Performance with Purpose. Generally, the role of travel agency manager offers a lot of scope for variety and progression. In larger companies, this may mean moving up the management ladder to area manager roles or to another specific area of the business such as PR, human resources or marketing. Typically, as a new entrant, you'll need to gain two to three years' experience as a sales consultant before being able to apply for a team leader position, and a further two to three years' experience before applying for branch management roles. You may need to relocate to gain promotion if working for a larger company or move between companies if you're working for a smaller independent company. By specializing in a few chosen destinations, opportunities may arise to relocate or spend time working abroad where you could forge links with travel partners overseas. Alternatively, you may move into education tourism.
Collaboration. Teamwork is the joint action of people working toward the same end goal. When people talk about teamwork, they mean more than just completing a task, however: they mean the work that comes from people working together effectively. The strength of a team comes from supporting each other, communicating well, and doing your share. Other characteristics that define a team include similar skills, autonomy, defined roles, defined leadership, and the resources to meet the joint goal. For example, imagine a group of people all pulling a rope. Not only do they share a goal, but they are using the same or similar skills. You perform team building exercises when your team needs to work on improving their role definitions or their communication skills. A team includes a designated authority figure who resolves their differences and makes decisions. Regardless of enmity between members, with a good leader, a team can accomplish their goals. A collaborative team is a slightly different version of a traditional team because its members have differing skill sets. Although the members have varying areas of expertise, they still share similar goals, resources, and leaders
THE TRAINING EXPERIENCE
Tasks Performed
The intern performed several chores. All of the performance that the intern does was needed to be responsible, competitive and prepared for to enter the real world of the environment or society.
These activities were broad, but not limited to the following:
· Answering phone calls
· Answering messages on social media
· Computing tour packages
· Printing, scanning and photocopying
Answering phone calls from internal management
1. Filling up the documents and report to you supervisor.
2. Ask other clients for feedbacks.
3. Checking the feedbacks and follow up messages of the clients.
Answering messages on social media
The intern answering messages from facebook or emails and jut down their information about what they are going to book a place,
Computing tour packages
The intern was computing some tour packages and send the rates to the clients online and waiting for their responds.
Printing, scanning and photocopying
The intern was able to print some flyers and after that they are giving it to the companies.
Strengths of the training area
The intern strategy is to grow the business by nurturing clients, differentiating the service from our competitors, particularly through service and staff behavior. All criteria from customer satisfaction, service provision, price competitiveness to staff attitudes are to be looked at thoroughly in the initial stages as areas for improvement. Alliances and collaboration with hotels, lodges and travel agencies are to be adopted as strategies for market penetration. Training will be conducted on a regular basis to ensure that our staff is fully meeting customer expectations.
Weaknesses of the training area
The interns training area is not too big sometimes the clients don’t have any seats because there are plenty of clients and some of the clients are irritated. Being too small is a weakness – there are some opportunities that cannot be taken on by a one or two person office. Being too large can be a weakness if the size of your travel agency results in slow decision making or too-rigid policies. Too few personnel, a poor location, outdated collateral can all be considered weaknesses. A lack of experience is a weakness, as is a lack of capital.