Sahyadri Hospitals: Commitment to Excellence in Patient Care
Today’s healthcare industry is committed to providing cutting-edge medical infrastructure and leveraging technological advancements to benefit patients. Making a positive impact on the lives of patients and their families, Sahyadri Hospitals is transforming the lives of countless patients. Sahyadri has a State-of-the-art medical infrastructure and technological advancements. Sahyadri has completed ten heart transplants, over 350 liver transplants, and more than 800 bone marrow transplants.
Meet Mr Abrarali Dalal, Managing Director and CEO of Sahyadri Hospitals, a dynamic leader with a wealth of experience in the healthcare and telecom industries. Mr Dalal’s journey in both sectors has been marked by valuable experiences that have shaped his role as a visionary leader at Sahyadri Hospitals.
With over two decades of expertise in Sales and Marketing, Operations, and administration, Mr Abrarali Dalal has brought a unique perspective to his leadership role. His tenure at Sahyadri Hospitals has been defined by his unwavering commitment to innovation, operational excellence, and, most importantly, patient-centric care.
Under Mr Dalal’s guidance, Sahyadri Hospitals has undergone significant growth and transformation, particularly during the challenging times of the COVID-19 pandemic. His strategic vision and proactive approach have helped navigate the organisation through uncertainty and positioned Sahyadri Hospitals as a beacon of hope and resilience in the healthcare landscape.
As we delve deeper into Mr Dalal’s leadership journey and the remarkable achievements of Sahyadri Hospitals, we uncover the truth behind the institution’s success: a relentless dedication to quality, accessibility, accountability, innovation, and, above all, compassion!
Path to Innovation and Excellence
In his journey towards innovation and excellence, Mr Abrarali Dalal has navigated the complexities of both the healthcare and telecom sectors. His role as Director and CEO of Sahyadri Hospitals marks the pinnacle of his career. Throughout his professional timeline, Mr Dalal has contributed significantly to the organisation, from operational management to strategic development, always striving for improvement.
During the challenging COVID-19 crisis, Mr Abrarali Dalal demonstrated his leadership skills by ensuring the welfare of patients and staff, which remained a top priority. He drew upon his wealth of experience to navigate through uncertainty successfully.
Mr Abrarali Dalal recognises that the success of Sahyadri Hospitals is not solely due to his efforts but is a result of the collective dedication and resilience of the entire team. He values the symbiotic relationship between leadership and teamwork, understanding that every achievement proves the organisation’s collaborative spirit.
Looking ahead, Mr Dalal’s vision is focused on digitalisation as a means to transform the hospital and adapt to the evolving healthcare landscape. He sees digital transformation as essential for improving patient care and recognises the challenges and opportunities it presents.
Together with his team, Mr Abrarali Dalal is committed to embracing this journey guided by compassion and a commitment to excellence. They strive to serve their community with dedication and humility, each day reinforcing the enduring legacy of Sahyadri Hospitals.
As they look towards the future, Mr Abrarali Dalal remains a steadfast leader, guiding the hospital towards a tomorrow filled with promise and potential. With milestones to achieve, challenges to overcome, and lives to impact, Mr Dalal’s leadership ensures Sahyadri Hospitals remains at the forefront of compassion, innovation, and excellence in healthcare.
Driving Growth and Excellence
Since assuming leadership in 2020,Mr Abrarali Dalal has spearheaded a remarkable transformation at Sahyadri Hospitals, propelling the institution to unprecedented growth and success. Through a strategic roadmap underpinned by astute foresight and unwavering dedication, he has orchestrated a symphony of progress that resonates across the healthcare landscape.
Central to Mr Dalal’s vision has been a relentless focus on bolstering the hospital’s infrastructure, recognising it as the cornerstone upon which exceptional patient care is built. Through strategic initiatives aimed at infrastructure enhancement, Sahyadri Hospitals has undergone a metamorphosis, emerging as a beacon of modernity and efficiency in the healthcare domain. From state-of-the-art facilities to cutting-edge medical equipment, every facet of the hospital’s infrastructure has been meticulously curated to cater to the evolving needs of patients and practitioners alike.
Moreover, Mr Dalal’s commitment to nurturing clinical talent has been instrumental in fostering a culture of excellence and innovation within the organisation. Recognising that human capital is the most invaluable asset of any healthcare institution, and he has championed initiatives aimed at the professional development and empowerment of the clinical staff. Through a judicious blend of training programs, mentorship opportunities, and career advancement pathways, Sahyadri Hospitals has become a crucible for nurturing talent, where clinicians are not just employees but torchbearers of healthcare excellence.
Furthermore, Mr Dalal’s adept management understanding has ensured that growth at Sahyadri Hospitals is not just a transient phenomenon but a sustainable trajectory towards enduring success. By maintaining a balanced workforce ratio and rationalising direct costs, he has steered the institution towards financial stability and resilience. This considered approach has enabled Sahyadri to achieve sustainable growth and facilitated the delivery of personalised care to each patient, ensuring that compassion remains at the heart of every medical intervention.
As a result of Mr Dalal’s visionary leadership and unwavering commitment to excellence, Sahyadri Hospitals has emerged as a preeminent healthcare provider in Maharashtra, revered for its unparalleled standards of patient care and clinical innovation. Its name has become synonymous with quality, compassion, and dedication, earning the trust and admiration of communities far and wide.
In essence, Mr Dalal’s stewardship of Sahyadri Hospitals exemplifies the transformative power of visionary leadership and strategic foresight. Through his indomitable spirit and unyielding commitment to excellence, he has transformed not only an institution but also the lives of countless individuals, leaving an indelible mark on the healthcare landscape of Maharashtra and beyond.
Guiding Values and Vision
At the very core of Sahyadri lies a set of deeply ingrained values that guide its identity and define its purpose. These values, namely quality, accessibility, accountability, innovation, and compassion, form the bedrock upon which the institution’s mission and vision are built, steering its endeavours in the healthcare sector with steadfast conviction and purpose.
Quality is the cornerstone of Sahyadri Hospitals’ ethos, reflecting its unwavering commitment to delivering excellence in healthcare services. With a steadfast dedication to upholding rigorous medical care, treatment, and patient experience standards, the institution ensures that every aspect of its operations is characterised by uncompromising quality and meticulous attention to detail.
Accessibility lies at the heart of Sahyadri Hospitals’ values, embodying its genuine belief in every individual’s right to access quality healthcare services regardless of socio-economic status or background. By trying to break down barriers to healthcare and extending its services to a broad spectrum of individuals, the institution strives to make healthcare a privilege and a fundamental human right.
Accountability is integral to Sahyadri Hospitals’ commitment to excellence, underscoring its unwavering dedication to being responsible stewards of patient care. Beyond merely delivering medical treatment, the institution holds itself accountable for the broader impact of its services on patients’ lives, ensuring transparency, integrity, and ethical conduct in all its endeavours.
Innovation is a driving force behind Sahyadri Hospitals’ quest for continual improvement and advancement in healthcare delivery. Embracing innovation in medical practices, technology, and patient care, the institution remains at the forefront of pioneering initiatives to enhance patient outcomes, improve operational efficiency, and revolutionise healthcare delivery methodologies.
Compassion lies at the very soul of Sahyadri, permeating every interaction and imbuing every gesture with empathy, warmth, and humanity. With a steadfast commitment to understanding and addressing patients’ needs and concerns, the institution’s dedicated staff exemplify the true essence of compassionate care, going above and beyond to ensure that every patient feels valued, respected, and supported throughout their healthcare journey.
Together, these core values embody the essence of Sahyadri Hospitals’ identity, guiding its mission to make quality healthcare available, accessible, and accountable to all. With a vision driven by a passion for being an internationally acclaimed speciality medical institute, the institution pledges patient care par excellence, encapsulating its unwavering dedication to caring, curing, and helping endure, one patient at a time.
Excellence in Personalised Care
At Sahyadri, ensuring personalised care for each patient transcends mere aspiration—it’s a steadfast commitment woven into the fabric of its operational ethos. Its meticulously crafted framework strikes a delicate balance between operational scale and individualised attention, ensuring that no patient ever feels lost amidst the crowd of healthcare services.
Central to its approach is the optimisation of its workforce ratio, meticulously fine-tuned to uphold its pledge of personalised care. Within every department, a cadre of specially trained experts stands ready to lead the charge in specialised fields such as oncology, haematology, ICU, NICU, liver transplant, and beyond. These professionals aren’t merely staff members; they form the bedrock of its patient-centric philosophy, dedicated to delivering unparalleled care tailored to the unique needs of each individual.
However, its commitment to personalised care extends far beyond medical expertise. Each super-speciality department has appointed dedicated clinical talent, ensuring comprehensive attention to every facet of its patients’ well-being. Moreover, it prioritises continuous education programs for its staff, equipping them with the latest skills and advancements in healthcare to deliver cutting-edge care.
Leveraging advanced technology is another cornerstone of its patient care strategy, empowering its staff to deliver exceptional care with precision and efficiency. From state-of-the-art diagnostic tools to innovative treatment modalities, it harnesses the power of technology to complement its clinical expertise and enhance patient outcomes.
At Sahyadri, it doesn’t merely adhere to standards; it sets them. From the moment a patient steps through its doors to their journey toward recovery, it accompanies them every step, providing unwavering support and personalised attention. So, when the question arises about how it ensures personalised care despite the scale of its operations, the answer is unequivocal: it’s ingrained in its DNA, guiding every decision and action it undertakes in service of its patients’ well-being.
Cutting-Edge Medical Infrastructure
At Sahyadri Hospitals, the commitment to providing cutting-edge medical infrastructure and harnessing technological advancements for the betterment of patients stands as a cornerstone of its mission.
Journey of Excellence Under CEO
Mr Abrarali Dalal takes immense pride in reflecting on the institution’s remarkable achievements in delivering exceptional patient care and spearheading significant medical breakthroughs.
In the Cardiac department, Sahyadri has emerged as a frontrunner by conducting the highest number of angioplasties in Maharashtra. This achievement underscores the hospital’s unwavering dedication to providing advanced cardiac care and ensuring the well-being of patients with heart conditions.
The Orthopaedic department is distinguished by a dedicated team of 20-25 doctors who collaborate tirelessly alongside plastic surgeons and trauma specialists to deliver comprehensive and personalised patient care.
In Neurology, Sahyadri has garnered nationwide recognition for its expertise in neurosurgeries. Over the past year alone, the hospital has successfully performed over 2500 neurosurgical procedures, including 150 microvascular decompression (MVD) surgeries.
The Nephrology department is vital in providing life-saving dialysis treatments to patients suffering from kidney disease. With approximately 2000 dialysis cycles conducted each month, some of which are free, Sahyadri strives to ensure access to critical care for all community members.
In Oncology, Sahyadri is committed to offering comprehensive cancer care to patients. The hospital administers over 12,000 chemotherapy sessions and 40,000 radiation fractions annually, leveraging state-of-the-art technology and treatment modalities. Additionally, free radiation therapy is provided to needy patients, highlighting the hospital’s dedication to ensuring equitable access to cancer treatment.
The Sahyadri transplant program has achieved remarkable success in performing a wide range of organ transplants, including heart, kidney, liver, pancreas, and bone marrow transplants. With accomplishments such as ten heart transplants, over 300 liver transplants, and over 800 bone marrow transplants, the hospital has transformed the lives of countless patients and their families.
Digital Evolution for Enhanced Patient Care
The hospital has also inaugurated a dedicated Mother and Child Care department offering a comprehensive range of services, including In Vitro Fertilization (IVF), obstetrics, neonatology, and paediatrics. Sahyadri takes pride in providing free paediatric cardiac surgeries and liver transplants, ensuring that even the community’s most vulnerable members receive the care they need and deserve.
At the Surya location, Sahyadri operates a dedicated Burn Centre equipped with a skin bank. This facility plays a crucial role in providing specialised care to patients with burn injuries, demonstrating the hospital’s commitment to meeting the diverse healthcare needs of the community.
As Sahyadri Hospitals continues its journey towards excellence in patient care and medical innovation, Mr Abrarali Dalal remains focused on positively impacting the lives of patients and their families.
In the healthcare sector, human capital plays a pivotal role in managing the life cycle of patients within hospitals. Recognising the potential of technology to augment patient care, Sahyadri emphasises its integration into care processes to enhance staff productivity and efficiency. Acknowledging the significance of empowering employees, the hospital commenced digitalisation efforts two years ago.
The hospital management software, launched in December, stands as a testament to this commitment. It integrates technology to bolster staff productivity and efficiency, ultimately enhancing the patient experience. Additionally, the implementation of GenAI-powered Chat-bot has streamlined doctor appointments and patient admissions, simplifying the process for both patients and staff.
One notable advancement is allowing patients to access diagnostic reports directly on their mobile phones, effectively eliminating wait times and providing them with timely information about their health status. This patient-centric approach underscores Sahyadri Hospitals’ dedication to placing patients at the core of its operations.
By continually updating its technology infrastructure, Sahyadri Hospitals aims to empower its staff, streamline workflows, and elevate the overall patient experience through optimised healthcare delivery. This concerted effort ensures that staff can allocate more time and attention to patient care, guaranteeing that each individual receives the highest quality of service across the hospital’s network of facilities, laboratories, and nursing training schools.
Charting a Course for Growth
Looking forward, Sahyadri is on the brink of an exciting journey of growth and development. The hospital is pleased to announce its expansion plans, which entail reaching out to new communities across Maharashtra, including Mumbai, Sambhaji Nagar, Nagpur, Ahmednagar, and Sangli-Kolhapur. Additionally, Sahyadri Hospitals is eager to introduce new state-of-the-art facilities in Wakad/Hinjewadi and Shivaji Nagar, alongside expanding existing branches at Deccan Gymkhana and Nashik. These endeavours signify physical expansion and underscore the hospital’s more profound commitment to advancing healthcare and positively impacting the lives of individuals and families throughout the region.
Advancing Healthcare Through Research and Innovation
At Sahyadri, the emphasis on research and innovation is foundational to the commitment to providing optimal patient care. The hospital prioritises these endeavours because it recognises that advancing medical knowledge and embracing innovative technologies are crucial for enhancing healthcare delivery and improving patient outcomes.
The dedication to excellence is evident in various aspects of Sahyadri Hospitals’ operations. Its doctors consistently contribute to top international journals, reflecting the hospital’s commitment to advancing medical knowledge. Furthermore, Sahyadri Hospitals’ accreditation from the National Accreditation Board for Hospitals & Healthcare Providers (NABH) and its steadfast adherence to international guidelines underscore its dedication to quality standards.
The hospital’s focus on research and innovation yields tangible benefits for patient care. For example, continuous research and development efforts have reduced waiting times and recovery periods. A notable achievement is the remarkably short hospital stay of less than five days following liver transplants, a significantly lower duration than other hospitals in Maharashtra. Through pushing the boundaries of medical knowledge and embracing innovative technologies, Sahyadri strives to provide exceptional care and redefine possibilities in healthcare.
Prioritising Staff Well-being
The belief that staff members are the most valuable asset at Sahyadri drives a steadfast commitment to their well-being and growth. Implementing various initiatives to support personal and professional development underscores this priority, fostering a positive and fulfilling work environment.
A cornerstone of these efforts is the provision of comprehensive training and development programs. Through continuous education opportunities such as workshops, seminars, and certification courses, staff members are empowered to enhance their skills and remain abreast of the latest advancements in healthcare. Additionally, Sahyadri actively encourages and supports career advancement through internal promotions and opportunities for further education and specialisation.
Another crucial aspect of Sahyadri Hospitals’ initiatives is prioritising the health and wellness of staff members. Access to comprehensive healthcare benefits, including medical insurance and wellness programs, underscores the commitment to supporting employees’ physical and mental well-being.
Furthermore, Sahyadri fosters a culture of recognition and appreciation to bolster staff morale further. Regularly celebrating the achievements and contributions of team members through awards, recognition programs, and employee appreciation events helps cultivate a positive work environment where staff members feel valued and motivated to excel in their respective roles.
Commitment to Sustainability and Empowerment
Sahyadri is deeply committed to environmental sustainability and community welfare, acknowledging its role as a healthcare provider that can positively impact the world. To advance environmental sustainability, the hospital has implemented various initiatives targeting the reduction of its carbon footprint and waste minimisation.
These initiatives encompass energy conservation measures, including the utilisation of energy-efficient lighting and appliances. Notably, Sahyadri takes pride in that three of its facilities operate on solar power, meeting 60% of their energy requirements. Furthermore, the hospital actively engages in recycling and waste management programs to mitigate its environmental impact. Emphasising eco-friendly and sustainable materials in its operations, such as recyclable packaging and biodegradable products, further underscores its commitment to environmental stewardship.
In addition to environmental efforts, Sahyadri remains steadfast in its dedication to supporting the welfare of the communities it serves. Through various channels, such as health education workshops, seminars, and awareness campaigns, the hospital endeavours to empower individuals to take charge of their health. Moreover, by investing in education and skill-building initiatives, Sahyadri seeks to foster socio-economic empowerment, thereby contributing to the creation of a healthier and more sustainable future for all.
Insights from Mr Abrarali Dalal
As a prominent figure in the healthcare industry, Mr Abrarali Dalal would advise aspiring professionals to embrace their passion for making a difference while maintaining humility in their approach. He emphasises the importance of establishing efficient systems to streamline processes and enhance productivity, which ultimately leads to improved patient care. Mr Dalal suggests prioritising digitisation as a means to empower hospital staff, viewing technology not as a replacement for the human touch but as a supportive tool that complements and enhances care provision. Whether through electronic medical records or telemedicine solutions, leveraging technology can significantly improve efficiency in healthcare delivery.
Furthermore, Mr Abrarali Dalal stresses the significance of prioritising personal well-being. He encourages individuals to nurture their physical, mental, and emotional health, recognising that only when one is content and healthy can one provide optimal care to others.
Lastly, Mr Dalal advocates for fostering a culture of compassion and support within healthcare teams. He underscores the importance of creating an environment where every team member feels valued, respected, and appreciated. Mr Abrarali Dalal believes that happy and motivated employees play a crucial role in delivering exceptional patient care. By prioritising both personal well-being and that of the team, individuals contribute to establishing a workplace culture centred on compassion and teamwork, thereby enhancing the quality of care provided to patients.
