Top 5 Reasons YOU HAVE TO SPEND MONEY ON IVR For Your Business
We all love when someone answers our contact one ring and resolves our query.
Don't we?
Your customers expect the same from you indeed.
But it’s quite impossible to remain available 24x7 to provide the customer service as answering each call takes a lot of time. Moreover, occasionally every phone call doesn't deserve very much attention of your highly trained employees.
So what's the solution? IVR may be the solution you should implement right away as the biggest advantage of IVR to organizations is that it helps you to save time and money.
Traditionally business used to employ a skilled staff and receptionist to answer the calls. aBut with the advent of technology, the true way businesses operates provides changed.
Today everything has moved to the cloud, unlike a phone. IVR stands for Interactive Voice Response which really is a technique which allows computers to connect to humans basically.
Let’s explore how IVR could be good for you -
1) Happier Customers - No doubt IVR plays the main element role in providing better consumer service. Because of cloud-hosted IVR all of your customers believe that they are becoming listened. IVR solutions generate quick responses with a prompt remedy. Apart from this, it helps to cut down the customers wait time and makes the process easy.
2) Personalization - No doubt IVR solution brings a tremendous personalization which helps to create a business relationship with customers. Give a personalized greeting to your every caller. The system auto identifies the info and addresses the caller by their name. In addition, IVR system includes several languages. Therefore you can select the particular vocabulary for a specific caller aswell which eventually helps customers feel more comfortable.
3) Reduces Operational Costs - It goes without saying that hosted IVR reduces the operational price. With these automated systems you don’t need to take call centre service from the 3rd party. You can setup your own personalized virtual call centre with cloud hosted IVR. Moreover, in addition, it qualified prospects to deployment of staff as though your customers connect to live agents then it can price you up to $8 per interaction whereas an automated cloud hosted IVR system costs less than 25 cents.
4) Increases Productivity - There’s no doubt that IVR system increases the productivity of employees and also the business. As it helps to path the calls to the required destination. This indirectly saves the right time of employees conferring to find the appropriate solution to the issue. Thus employees spend much less time on figuring out the things and they get time to concentrate on other important stuff.
5) Error free - Undoubtedly IVR reduces the chance of errors as when an agent receives the phone calls there exists a good chance that some of them will wind up at the incorrect place. But with IVR auto attendant system, you can be assured that all of your calls will wind up at the right place, as here customer himself directs the operational system where he wants to go and also to which department.
Is IVR Right for you? IVR comes with a number of advantages which may be exceptionally beneficial for you, your customers and your business.
Blend this amazing technology together with your initiatives and get lifelong business level benefits. To learn more about IVR go to - sarv.com/hosted-ivr