🩵 avery cochrane 🩵
Peter Solarz
No title available
Andulka
ellievsbear
Mike Driver
Cosmic Funnies
𓃗
$LAYYYTER
Show & Tell
sheepfilms
Misplaced Lens Cap
Aqua Utopia｜海の底で記憶を紡ぐ
Three Goblin Art
he wasn't even looking at me and he found me
ojovivo
🪼
KIROKAZE
untitled
I'd rather be in outer space 🛸
seen from Bahrain
seen from Portugal
seen from United States
seen from United States
seen from Spain
seen from Canada
seen from Malaysia
seen from Jordan
seen from France
seen from United States
seen from Portugal
seen from Philippines
seen from Spain
seen from Spain
seen from United States
seen from Türkiye
seen from Netherlands
seen from Ecuador
seen from Italy
seen from Uzbekistan
@iworkattechsupport
Me: what browser do you use?
Customer: oh, I'm no good with this tech stuff...
Me: what does the icon look like?
Customer: it's blue.
Me: a blue e with a yellow circle?
Customer: oh, I'm no good with this tech stuff...
Me: .... ?
Customer: I can't find [service] in [system]?
Me: I'm sorry for the inconvenience, sir. May I have your username to check into your account?
Customer: is it that long number?
Me: yes, sir, the one you see to the left when you're logged in.
Customer: ok, do you want me to say it normally or backwards?
A customer calls in, mad about some changes made in the delivery-system, made a couple of years ago.
Me: well, this change was applied about three years ago, because of easier access to the customers and environmental concerns.
Customer: nobody knows this! I've never heard of these changes, I demand that you fix this!
Me: well, since the change was implemented three years ago, there's really nothing I can do about it now...
customer: if you don't want to be yelled at, I suggest you change occupation, because the company you work for can't deliver
customer: I wish to cancel an order, but I can't find the cancel button.
me: are you at the *page*
customer: yes, and I see the Shipment details, but no cancel button!
me: that's strange, that means this shipping label can't be cancelled. Do you see "status" anywhere?
customer: yes, it says "Status Cancelled"!
me: so, this order is allready cancelled...
customer: DID YOU CANCELL MY ORDER????
me: no, sir, I did not. Someone else must have done that.
customer: YOU HAVE NO RIGHT TO CANCEL MY ORDER!
me: no, sir, I do not, I have no right to enter your system without permission and since I do not even have your customer ID, I see no possible way for me to enter your system, as I do not know what company you work for or even your name.
Customer: oh. well, the order is cancelled.
me: which is what you wanted to do, so mission accomplished.
customer: yes. bye. *click*
customer: ok, so the field where it says "recievers phonenumber", is that where I put my adress down?
me: welcome to [support] how may I help you?
customer, screaming: I was transferred to you because I can't print my shipping label!
me: okay, well, what's hap...
customer, almost hysterical: it's right there! I can see it on my screen!
me: did you...
customer, hysterical, near tears: but it doesn't print! what do I do?
me: did you press print or did you press print as PDF?
customer, actually crying now: I don't know!
me: can you right-click on the PDF?
customer, panicking: yes! no! I don't know what's happening!
me: if you right-click on the shipping label, there should be a menu with different choises, one of them should be "print"
customer, suddenly calm: oh. ok. yeah, it's printing now. thanks. *click*
[the customer takes about 20 pauses between each sentance. it'c making me really uncomfortable...]
customer: well, it's summertime and people are going on vacation...
me: ...ok.
customer: .... and I'm the person in charge of [software] at our company.
me: right.
customer: ...but my colleagues need to be able to use [software], because we're still going to use [service]...
me: sure.
customer: ... so how do we do that?
me: well, your colleagues can use the log in provided and still print the shipping labels.
customer: ... my log in?
me: the username and password isn't locked to one person, it belongs to the company, and you can distribute the information to the people who need it.
customer: but I thought that was my log in...
me: you are the one in charge, so you can decide if you want to share it or not, but if you're going away, I'd recommend that you share the user name and password to the one in charge while you're away.
customer: and if we get a parcel and I'm the only one authorized to get them from the service point?
me: then you're still the only one authorized. I'd recommend that you talk to the service point to sort that out.
customer: so if I'm the only one authorized, that means no one else can pick up the parcels from the service point?
me: that's correct sir.
customer: and the user name and password to [software] isn't mine?
me: it belongs to the company sir.
customer: because I thought I was the only one who could use them...
me: if you don't share the information with anyone else, you are.
[the customer is silent for about 40 seconds, then I hear a *click*]
customer: I'm sending some stuff to [company] and I was wondering what service I'm supposed to use.
me: well, that depends, do they want the parcel delivered to the door, you need to use [service].
customer: I don't know if they want it delivered, I think they might need to pick it up...
me: well, then, there's [service] that will go straight to the nearest service point, where the receiver can pick it up.
customer: but how do I know, though?
me: excuse me?
customer: how do I know if they want it delivered or not?
me: ... maybe ask them?
customer: because, I thought, maybe you've had this question before and knew whether or not [company] wanted their parcel delivered or not...?
me: no, sir, I do not. you need to ask them.
My friend, who's working regular support for the same company as me, gets a call from a customer, whose parcel is being sent from Poland. The parcel appears to have been picked up from the sender in Poland and is currently at a depot in the Netherlands.
Customer: Why is my parcel in the Netherlands? From Poland it should not have to go through the Netherlands to get to Sweden! What's it doing there?!
Coworker: Unfortunatley I can't answer that. I would recommend contacting the sender in this case. They can check with the transport company they hired in Polen, to investigate this and put in a complaint.
Customer: Where are you? At [service point/grocery store]?
Coworker: No, I'm customer service, we're located in [city]
Customer: [transport company]?
Coworker: We are the agent for parcels sent with [transport company] in Sweden, yes. We handle enquirers regarding the parcels once they get to Sweden, but since the parcel is not in Sweden, the best thing to do...
Customer: And you can't tell me why the hell my parcel is in the Netherlands?
Coworker: No, sorry. Like I said, the best thing to do is to contact the sender in Poland to...
Customer: Then why the hell am I talking to you *click*
customer: you know the labels we got when we became customers? In the welcoming packet? we're running out and we need some more and they told me you could help me ordering them.
me: ok, sure, we do have a webshop connected to the program, so if you're logged in, you should see the link to the left.
customer: the left... oh, there, at the top of the page? online store?
me: no, that's on [site], you need to log on to the program first.
customer: oh, ok... it's asking for my user id, is that [password]
me: no, that's your password, your user id consists of numbers.
customer: right. ok, I'm logged on. and there's the webshop and there's the labels.
me: right, so the ones we recommend are the ones right at the top.
customer: but these are labels...
me: yes.
customer: no, but I need the clear plastic files that you put the labels into!
me: .... that's a different support then. I could transfer you to them if...
customer: oh could you please? that would be so kind of you! thank you~!
me: welcome to [support], how may I help you?
customer: My name is [name]
me: hello [name]
customer: I'm calling from [university]
me: and how may I help you?
customer: I'm logged on to your system.
me: ok...
customer: and I use this program every day. and I print multiple shipping labels every single day and now, when I tried to print something, it just vanished! I didn't even get the label, I haven't seen the label, it's just gone.
me: can you tell me the steps you made in the program to get to the print?
customer: I didn't click print, I just clicked next and then it said it was done and I didn't get anything!
me: if you did not click the print button, there's no way the program would print anything. please go through the steps with me, so that I may figure out what went wrong.
customer: oh, wait, here it is! I got the label, thank you so much for your help!
