5 Reasons why organizations hesitate to implement employee monitoring software
At work, environment monitoring has always been there in some form or the other. First, some supervisors were keeping an eye on employees working in the office and later on, companies used devices like biometric to monitor and manage employee attendance. Most prominent organisations use CRM to observe how the sales and customer service executives are driving the new and existing customers. There are a lot of software in BPO which keep a record of every conversation with the customers. These are all the ways and forms of employee monitoring. Whenever these tools or processes are implemented, there is a lot of resistance from the employees. Still, over a while, the employees also realise that these systems are for their benefit only.
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Significant reasons which are stopping organisations from implementing employee monitoring software are given below, and also I have tried to provide a solution for those issues.
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Most organisations feel that once they implement monitoring software, their employees will think that the organisation is not trusting them, affecting their relationship with the management. It is true because the relationship between organisation and employee is based on mutual trust, and either side cannot breach it. But there is another aspect that can be seen in this scenario as many employees are working from home or remote locations and are worried about their career prospects. Compared to employees working from the office near their supervisors, they need not worry about their work activities being presented to seniors.
Solution:Â In the era of trust issues, your management will never doubt on your credibility. But facts prove that humans tend to perform better when they are under observation. It is the very same reason all civilisations are abode by law and constitution. Ivan Pavlov a well known psychologist, won Noble Peace Prize for his experimented on your very close relatives, aka chimps, that proved that they misbehaved when no one was watching. But they were 80% more disciplined when they were under prevalence. Every organisation is a family, and we trust family.
Employee Privacy
Solution:Â There are much software that gives this flexibility to the employee so that when they are doing their personal work, they can stop the monitoring process, and their privacy is maintained. Also, organisations need to be very careful regarding the office timing of employees to let them complete their other private tasks during non-working hours.
Micromanagement
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Solution:Â It is the organisationâs responsibility not to use the data provided by the softwares in punishing or micromanaging employee behaviour. On the contrary, organisations can use this softwares to give constructive feedback and help, and employees increase their productivity and result in whatever they are doing.
The Silver Lining
Like any other Technology, advanced employee monitoring software should also be seen to increase employee productivity while ensuring that this tool works towards the benefit of the employees rather than organisations using it to exploit and micromanage that workforce. It can be achieved only when an organisation which is going to implement employee monitoring software has to first educate its workforce regarding using their working time efficiently and using the employee monitoring software to their advantage; this is another technological innovation, and this can be used as an incentive for those employees who opt to work from home or through hybrid culture. Any specialised tool has its pros and cons, but it needs to be understood that majority of the cases, it is the end-user who will use this tool to make it beneficial or loss-making.













