Tips and ideas for how to respond when someone is being rude to you
For personal reasons I won't get into, I have a history of just freezing when some is rude / hostile / aggressive / condescending / patronizing / etc. It's obviously not something I'm happy about at all, most people who freeze or fawn aren't happy about it and would change it if they could.
One day I confided in my co-worker, a middle aged woman in her 50's, that this is something I struggle with. Considering how confident and assertive she always struck me as, I was shocked when she told me this is also something she's struggled with.
The advice she gave me is to just memorize and practice a few broad statements or reactions that you can pull out of your pocket so to speak when someone is being rude or disrespectful to you. It's not easy if you're someone who's been conditioned to freeze or fawn, but practice helps. Practice saying these things when you're alone. Put up a sticky note next to your bed or on your bathroom mirror with these phrases and practice them when you see them. Practice saying these with a partner or trusted friend, role-play scenarios where you might need to use these phrases.
Here's a few phrases that have worked for me. The nice thing about them is that they tend to shut down the situation rather than escalating, while still letting the aggressor know that you don't find their behavior acceptable.
This works well in professional settings, because it's not like your work place's residential bully can run to HR about you asking if they're okay (but they might if you try to retaliate and give them a taste of their own medicine). However, it still effectively sends the message "I think there's something wrong with your behavior and don't accept it". It's also not likely the response they're expecting, so it'll likely throw them off and prevent further verbal aggression.
"Could you repeat that for me? I didn't catch what you said."
This one is most effective for people you believe to actually have a conscious and might regret what they said if they actually thought about it a little more. I find that often when I do this one, when people repeat the rude/snippy/patronizing/etc thing they either shamefully stumble over their words and show some remorse, or they change altogether what they say. In the off chance they don't regret what they said and end up repeating exactly what they said, this at least buys you some time to think of a better reaction since you're no longer caught off guard by a sudden rude and snippy remark.
"Can you explain what you mean by that?"
Similar logic to the last one. Often when people are being rude/snippy/patronizing/etc they're caught up in their own emotions in that moment and didn't think it through. This is a polite and civil way of putting their rude behavior in the spotlight and making them reconsider what they said. The other advantage to this one is that in case you did misread their intentions and they meant no harm by what they said or did, this gives them an opportunity to clarify that, instead of you just feeling bad over a statement or actions they actually had no ill intentions with.
If anyone has any further examples of reactions / responses / statements that have worked for them, I'd love to hear about them. I'm new to studying the art of how to civilly yet effectively shut down bad behavior from others, so I'm always open to hearing more suggestions.
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