Things my manager did that just irked me
Customer looking for emerald cut engagement rings, so I show her some of the ones on our cases. Customer said the size of the diamond is too little, so I said I'll go check if we have any in the back. So I go to the safe, and she comes barging in with eyes wide open and worry in her face, asking "what are we doing?? what's going on??" I look at her and say "...I'm just checking if we have an emerald cut... I wasn't going to take anything out without seeing her ID" I didn't ask for an ID for a reason? There's no point asking her for one if it turned out we didn't have that in the safe. Like man, I've been working in this company longer than you, I know we're not supposed to show safe items without an ID.
I was off and they did a repair with a pending transaction. I didn't know about it bc it wasn't written anywhere on the work order. When I called the customer to pick up the repair, she asked how much it was for the repair--and that was the only way I knew it had a charge on it. So I opened up the transaction and it said $15, so I told the customer it was $15. Next day, the customer comes to pick up and when I was getting the repair, the manager goes up to me and says that the repair wasn't $15. And while I was in the middle of my explanation--that I didn't know, and I only looked it up in the system, she cuts me off with a "Honey, please." And basically shushed me! She then charged the lady $65! The customer was obviously annoyed by the high price for one screwback, so manager asked how much the jeweler charged. I looked at the jeweler's price, and it said $15. So she then said it was $35. Like...dang, she doesn't even know what's going on with the price either, so why was she mad at me for doing my best finding out the price when I was off and with no notes anywhere?
She got annoyed with me for suggesting we give a good customer the carriage that was FREE with the purchase of a Fairytale ring.
She was looking for an expiration date on a "Bday postcard" because she was being stingy about giving away a free gift? A cubic zirconia earring...
She was being difficult with a no strings attached gift card.
I was counting BUY GOLD envelope one morning when we just opened, and she lectured me for leaving the safe open and said it was security purposes to keep it closed. (We just opened, no one was in the store, and it takes me less than a min to count the BUY GOLD) Later on in the day, she leaves the safe wide open as well, and ALSO the little safe open with the chains out in the big safe. (Selling to a customer shouldn't be an excuse she had it open for so long) So hypocritical.
I had a day off on a Tuesday, and I come back on a Wednesday and opened. Then Andreas showed up, so I got confused if Hammy was coming. So I guess she changed her schedule and moved her day off to Wednesday. I informed Andreas that I can't do the package since she's not here. He admitted that he forgot about the Wednesday's package when he suggested Hammy to take her day off on Wednesday instead. That's fine--I emailed home office to inform them that there'd be a delay on the package. She comes back on Thursday saying that "I" should have reminded her about it. And she said "I know you were off, but you should have reminded me about it." NO. That's not right because I was off, and I didn't know she would be off on Wednesday, because the schedule I had she was working--so why did I need to remind her? Additionally, she is the manager, and she has been for many months now--so she should know the routine by now because it is pretty standard. ASIDE form that, she had 2 people working with her that KNEW about it as well. Her beloved Natalie, who she loves just bc she keeps saying she's Mr. Mike's right hand, and Andreas, a future DM. And they were working with her on that Tuesday. How is it all of a sudden that I am the one to blame? It makes no damn sense.
I was doing the supply orders, and she told me to just look around the store to see what we needed. And so I did, and ordered the supplies. The stuff started coming in, and she was pretty pleased about all the things I have ordered for the store--that is, until she saw that I had ordered toilet seat covers. Now, I have ordered seat covers before--when I worked at Santa Ana, and being a germaphobe, and working with a bunch of dudes, I felt we should have one. She asked me why I ordered it, and it was just a "waste" of money. I feel like that's objective, because I think it's something we can all use. Plus, why does it matter to her, when it's not coming out of her pocket. She said Natalie had already thrown out the previous one. Well, then that's their problem, I can definitely use that.
A customer had called in the morning saying that she plans on financing for a pre-owned Rolex for her husband's birthday. So I wrote it on a post-it note, with an attention to the salesperson and the manager. I wrote down the name, and what she's buying and for whom. I even informed the manager about it. So the customer finally came, so me and the salesperson went to show her the Rolex book, just to show her what we have. At this point, the manager had busied herself with rearranging the window (again)--she rearranges things so frequently--but it's fine because we didn't need her at the moment. We were just introducing the book, and she was definitely going to finance. So she wanted to see the sizes of the face, so I had asked for an ID. That was all. Then manager inserted herself, and told me to do the app, and told the salesperson that she will take care of it from here. Later on, when that customer had left, she approached me and the salesperson and said we are not to show any Rolex without her, or any big deals without her involved. And if she's not around, we just don't show any Rolex. We haven't even showed a thing so I don't know what she was griping about. She said she felt like we were pushing her aside?? I told her that was untrue, bc I informed her about this customer, and even the post-it had her name on it. She said that was beside the point. I told her she was busy with her merchandise, and she said I was making excuses. I'm sorry, but how does this all benefit me? How would shunning you from a Rolex sale benefit me at all? Later on, the salesperson also told me that moment made him really angry that he was clenching his jaw.
Today, a Thursday, I had asked her if I can leave early this coming Sunday. At first she said ok, but then she went to the schedules and calls me. She said, "I'm already having you leave early this Fri and Sat (she's pointing at a shift that says 11am - 8 pm WHICH IS NOT LEAVING EARLY BTW AS THAT IS A FULL 8HR SHIFT), then I told her, you're looking at the wrong person's schedule. Then she exclaims an "OH!" and sees that my schedule for that Fri was 10:30am-9pm and 11am-9pm on Sat. I then told her that I was just planning on leaving early on Sunday AFTER gates close. And that I was planning on going to Cerritos because that's my brother's bday celebration and they wanted to go to a dinner that closes at 9pm. She then gave me the OK.











