Confessions of a Joann Employee
A confession from a Joann employee that is in one of the Covid-19 effected areas and has so much to say about it:
-We are staying open until told by the state otherwise. Even though they declared a State of Emergency and all non-essential businesses must be shut down by 5pm on Saturday 3/21, our company is refusing to. Because Joann themselves is trying to deem Joann as an “essential” store. They even put it all over their website that we are here for the people making masks and small businesses who need fabric to continue. They quote that we are here for the customers and that we as United States Americans have a responsibility to fill this need. They aren’t looking at curbside only as an option, they aren’t looking at offering more benefits for shopping online, they want us open and people in stores. They are sending us emails with pieces of paper (unofficial, not state made) to print out and put in our cars to say we are on the way to work at an “essential retailer.” Anything to make it so we can remain open.
-This sucks for employees and here’s why: The way Joann is set up is if we get sick, if we have to leave to take care of someone who is sick, if we want to self-quarantine (because of our health or the health of our loved ones), we either quit or ask to be put on Leave of Absence and cannot return without medical clearance. If we come into contact with someone who has Covid-19 (even if they came into the store), they request we stay home while the rest of us have to work even if we were standing right next to them. As long as we don’t display symptoms, we are expected to show up or we can request LoA. LoA does not pay us. The only way we as employees will be taken care of is if the store closes AND if we have two weeks of schedules set up. I was hoping the company was on the path to this when they had us cancel all the classes until May and then limited hours but all that went out the window today. Right now Joann is doing everything to prevent us from closing and in turn take care of their employees. Every single time I bring up our well-being, I get reminded that we need to think about the customer first.
-Our store is step up to have daily conference calls to talk about the current status and to express any concerns we have. I brought up the status about my county (our major has declared everyone be shut down as of 5pm tomorrow or the police will be involved) and that I am deeply concerned for us and they told me that we have a responsibility as a leader to keep everyone calm and to keep working through this. ***When I asked what if everyone in my store requests a Leave of Absence because we are all very much concerned about our health, they said, “We will replace you with team members from other stores. There are service industry people and travel workers looking for jobs and we will fill your positions with people who will work it.”*** They straight up told me that we are replaceable/expendable because they value their “customers/money.” It doesn’t matter how long we’ve been with the company. It all means nothing to them.
-They are sending out emails about what Joann is doing as a whole for Covid-19. Saying we are cleaning every hour and whatnot. What they fail to mention is we are a fabric store with no means of washing fabric. I see people on a daily basis cough into, wipe their snot on, kids place in their mouth, and all sorts of other nasty things into these bolts of fabric (seriously, wash the fabric you buy from Joann before doing anything). We have the basic cleaning supplies to wash floors and wipe counters with but that’s pretty much it. They are telling us as employees to bring in our own supplies if we can. An employee brought in gloves long ago just so we can use them to clean the bathrooms. Today I provided face masks for my fellow coworkers. Our store may look clean but we know its dirty little secrets.
-We are supposed to follow the whole 10 people rule but they do nothing to stop or limit people at the door and won’t do anything to enforce it. All while wanting us to cut hours to which is barely 2 people running the whole store for smaller Joann locations. It’s not safe for us to be on a bare-bones crew especially if they want us to remain an essential store.
-Joann before this was a great place to work. At least for my store. I love my store, I love the people I work with. Other stores I have heard horror stories from but mine was one of the good ones. I see them being bombarded on Facebook, Twitter, and Instagram to close. Not just by employees and families of employees but by concerned customers. And this pleases me because they need to take this seriously. What they do in the next 3 days will speak volumes on how much they listen to and care about us. This is a serious issue and we as employees are suffering.
As they report more, I will continue to add to this.
UPDATE 3/21: They emailed and made copies of this for employees to carry with them in their cars:
Now the CEO of Joann is also a piece of work. All you have to do is google his name and you’ll see the Walgreen’s lawsuit, his DUIs (yes, plural), and his impact on Joann since joining - which includes increasing prices because of the tariffs. One employee confirms that when tariff thing went into effect, the entire store was repriced. Some markups were a few cents but some were a few dollars. Since then the prices continue to fluctuate.
There is also a petition going on Change.org asking for Joann to Close Their Stores And Pay Employees
If you get a chance, read some of the comments people are putting in support of this:
I no longer feel safe in my workplace. The greed is sickening.
My employees deserve to be treated like people and make a livable wage and have benefits! Our health over their profit!
Staff at my local store have been asked to bring in their own gloves for cleaning. Hand sanitizer expired in 2012. Employees are reporting little to know cleaning supplies in a store that targets the elderly as a primary demographic. The material used in the masks is not medical grade. This company is shamelessly profiteering from the pandemic.
As a former employee and manager I know the company does not follow any real cleaning guidelines. They understaff their stores, overwork their employees and frown upon time off. Fabrics and crafts are not essential items at this time and since the majority of the clientele there are elderly i think they are creating more risk. Finally do something good for your employees and send gem home with pay
As a previous manager, I’m sad to say that this company does not value its workers. To see that they are putting their workers, and others who visit, at a continued risk is unbelievable and is extremely selfish. Now is the time to act and stop the spread of COVID-19 and to keep Joann’s open does not help stop the spread in anyway shape or form.
Over the last two days, my local store decided to carry on with inventory. They brought in an inventory team from the area of our state with the vast majority of cases. It’s one thing to not close and continue to expose the public to the risk, but decisions like these show that Jo-Anns has a blatant disregard for the wellbeing of its employees and customers. Even more telling is the fact that we know that you are seeing our pleas to do the right thing, but continue to ignore us on social media. There is only one reason that you are pushing to categorize Jo-Anns as an essential business, and that is greed. In fact, I had to spend my own money on gas to drive all over the city looking for more cleaning supplies after my manager ordered me to. Your employees do so much for you, and we are compensated very little. I have been at Jo-Anns long enough to know that you would never compensate us for our time off, but at least join the other non-essential business and shut down for the time being.
joann’s customer base is primarily elderly or otherwise at risk people, and many employees are also older or immunocompromised. employees are overwhelmed as we can’t keep up with the cleaning guidelines while also taking care of customers, not to mention we’re severely lacking in cleaning supplies in the first place. joann is encouraging people to come in for supplies to make face masks, yet these masks aren’t sterile since people touch and breathe on the fabric all day, and it’s then laid on the counter to be measured and cut. employees themselves aren’t even allowed to wear masks or gloves. joann cares more about profit than the safety of both their team members and customers.
There are so many comments I want to share. These are just a few. This is Joann. They care more about their image and their financial gains than the backbone of their stores. The people who put up with their ridiculous requests day in and day out are now at risk and putting others at risk. Places like Hot Topic closed down and took care of their employees, places like Joanns should too!
But also lets not forget, Hobby Lobby is also not taking Covid-19 seriously.
UPDATE 3/22: “We have signs saying we’re cleaning more but found out Friday that we’re out of supplies in the distribution center. They claim they will send them out once they receive any but I found out today from a truck driver the company that supplies everything for Joann (from inventory to store use items) is closed for 2 weeks… because of this they’re telling us to use the bathroom cleaner as a substitute.”
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