Flyporters and I

My internship experience with Porter Airlines 🐼✈️

[meilingch]

This might be my last post for my Coop experience with Porter: 🥲

I will be transparent as I can and I hope it is understandable since it is my opinion about MY experience.

I loved it. I was grateful to have gotten the opportunity to work at Porter and gotten a long with so many CSRs and Leads as well with Kayanna ❤️ (that’s it). People, who were kind to me and very helpful. To have met amazing placement friends and worked together with them every shift.

I am proud that I always worked so hard and got to stick to the end. Hopefully for the future placement students, the experience is different and have more opportunities to try.

To my fellow Coop students, you guys worked so hard as well and I am proud about that.

To the passengers that I met, I am so thankful for being able to assist you guys and I learned many things that I will be proud to put in to practice in the future. I will miss all the jokes between the passengers and I, even if we just met, they made me laugh a lot. I will keep in mind the good and bad feedbacks from passengers and know how to handle situations in the future.

Again, I thank Porter Airlines for given me the opportunity to being able to learn this valuable, memorable and unique working experience that I will remember for many years in my future aviation career.

Ps for future Coop students. Stay away from Flair Passengers 😭 🖐️

[meilingch]

November 15-16: Week 9🎄

Christmas has arrived at Pearson 🤗 there are many pretty decorations around and maybe cause I am a Christmas child. It is my favorite time of the year.

This week Pearson was busy, my guess!! It was due to Taylor’s concert. But as the holidays are approaching, more people seem to travel.

Passengers have been asking many questions and I am confident I can answer them well. They even ask me if I will be working when they return 😆

I am grateful for everything I have learned so far with Porter and as we are approaching closer to the end of our Internship. I know I will learn more in the last 3 weeks.

[meilingch]

November 8-9: Week 8 ☺️

This week was very interesting, a luggage got stuck because the baggage drop machine thought it was a person, since the bag was tall. It was something I never realized but now I know. Disclaimer: please 🙏 no one try to climb the baggage drop machine. It is not for humans.

We started writing our flight gates in paper because it was easier to look at 😆 and I finally got to see a Porter Aircraft parked before it takes off. It was so far away tho 😔

Safe to say that up until now 🙏 I keep getting good passengers and they keep making jokes with me.

N’oublions Jamais 🕊️🥀

[meilingch]

November 01-02-week 7: ♥️

As always, had so much fun at work. We came up with a system to remember the gate numbers and times so it’s easier to help passengers Honestly, gates can change but it did helped a lot. We were helping many passengers and they loved how kind and fast we were.

I received many compliments and praises. Received drinks and chocolate as thanks ☺️ ❤️ a grandpa almost made me cry when he said “Love the job you do, Keep making customers happy, you should be in the skies helping people” 💜

Every week I get closer to the CSRs. They are so kind and funny. I love the team work and how we can joke around with each other, I constantly keep testing them about my name and they also do the same 🤗

[meilingch]

October 18-19: Week 5!!! 🎊

We got our IDs 🎉

We were so happy when we got our IDs, we had to take pictures and show them off 😌 people recognize us from Porter Airlines now 👏

I would like to say tho. I did not enjoyed how I looked so I had to photoshop it a little bit 😂

I have gotten faster at the Kiosks and helping passengers with their baggage. I am a “Pro” at putting seamless bag tags already and I enjoy it. I have fun getting to hear passengers stories and how I would joke with them and they will match my energy 😆

[meilingch]

October 11&12: Week 4!!! 🥹

Can’t believe it has already been a month since we started our placement. Time does fly quickly.

We had so much fun and met other placement classmates! ☺️🫶

Our team leader Dexter is the best! He taught us more information that helped us understand better. He made everything so much easier.

[meilingch]

October 4 to 5: Week 3!! 😳

This week was very interesting. There was good and some questionable customer but it is safe to say that in this line of work we get to see and interact with different types of customers.

We have started to get closer to the CSR team. Everyone is so nice.

[meilingch]

Sept 27-28: Week 2!! 🦝

This week was my day 3 and 4th. A lot happening, perhaps because it was the end of the week it was busy. I was so excited to be back to the airport and helping passengers.

This week I felt more confident and comfortable talking with passengers. Helping them with directions and at the kiosk got much easier.

I also set myself a goal in learning all of my shifts CSR team names and I was proud to memorize them all at the end of my shift. Another goal I set myself was to memorize where the other airlines at the terminal were located so I could give the exact directions to passengers. I also achieved this goal.

This week I got to experience my first canceled flight and I was able to learn on how the CSR and Supervisors prepared and Overcame the chaotic atmosphere. Everyone worked so hard 👏

We were also able to shadow behind the counters and help passengers with tags. I learned a lot and realized how fast CSRs are.

I loved that this week I had more opportunities to help passengers in Spanish and there was one passenger who spoke Korean but I was too shy to help them (I will try on my next shift, if I get the chance), I started to pick up words in other languages and say it back at passengers (I notice they love it). This week I also received many compliments and kind words from passengers (I even received a blown kiss at me) it really helps me realize that I might be providing a good performance.

Porter was celebrating all of September’s staff birthdays and got cake for them. We were all allowed to have some. ✨It was very yummy, ✨very thoughtful, ✨very demure ✨

[meilingch]

Sept 19-20: Week 1!! 🌝

Officially started day 1 and 2!!!

It was such an experience. Helping passengers and them thanking us for our service. Hearing how much they enjoyed flying with Porter Airlines and how many years they have been regulars, made me so happy. I was so nervous but upon hearing passengers express their love for Porter, helped me become livelier and more confident.

I learned to give directions to passengers asking about other airlines. I learned how to use the kiosk and help passengers check in, how to properly put a check in tag and where the luggage is meant to be dropped. I felt like I was asking too many questions because I was excited to learn and I am glad that Porter's CSR team were kind enough to teach me and correct me whenever I needed.

A lot of CSR staff are so kind and very welcoming, I even met a few who just got hired and are still finishing their last semester with our Flight Service Program. They even gave me tips and their POV on their experiences.

On my second day with Porter's training I got more information and with my Coop classmates, we were able to support each other, we would often answer each other's questions and test each other's knowledge. I am looking forward to more training days to learn more with Porter and interact with more passengers. ♥

[meilingch]

Sept 09-11. Training and Orientation day!!! 😱

On the first 2 days we did online training. It was a lot of information to process, orientation day came and I remember being so excited to get to meet new classmates and getting a tour around Porter all together.

On my orientation day, I left home 2 hours earlier because I wanted to be on time. I met a classmate on the way and we walked around the airport until we got to meet the rest of our CSR Coop students. Together we got along and everyone exchanged phone numbers to create a CSR group chat. The chat is very lively!!

During our orientation we got down to rules what our role would be, we to play some games. .

#Porter