The Business Process Outsourcing (BPO) industry in the Philippines remains one of the most vibrant and lucrative industries. Over the years, it has provided jobs for millions of Filipinos, boosted and sustained the country’s economy, and is continuing to encourage investments around the world. As the Philippines continues to be the top outsourcing destination, new opportunities keep emerging not only in Metro Manila but in Tier 2 and Tier 3 cities as well such as Cebu, Iloilo, and Davao. According to a report, contact centers make up four-fifths of the Philippines’ total BPO industry. This accounts of .6 percent of the global market for BPO. BPO firms in the Philippines list Citibank, JPMorgan, Verizon, Convergys and Genpact among their clients. While the US remains the biggest customers for the industry, demand for BPO services from Europe, Australia, and New Zealand is also increasing.
With the steady boom of the BPO industry in the country, globalization, and dynamic technology, more and more functions are being outsourced. Banking and finance, research and analysis, human resources and recruiting, logistics, IT and software development, health care management, travel and ticketing, telecommunications are the common processes that are being outsourced to BPO firms. With the steady boom of the BPO industry in the country, globalization and dynamic technology, more and more functions are being outsourced. Banking and finance, research and analysis, human resources and recruiting, logistics, IT and software development, health care management, travel and ticketing, telecommunications are the common processes that are being outsourced to BPO firms.