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@mysidekick1-blog
When it comes to Canadian Answering in Toronto, My-Sidekick is second to none. We offer the best call answering services 24/7. Our fully trained and friendly Agents will act as your receptionist they know how to answer phones, on time and with a high level of etiquette and professionalism.
How to Stay Connected With Your Answering Service
Are you planning to take your business to the next level in customer care? Working with a live answering service is an excellent way to boost operations while offering 24/7 support to your clients. With communication solutions for every industry, company size, and service level, it is never been easier to get started. As technology continues to grow, answering service platforms and capabilities follow suit. This makes keeping track on your virtual receptionist service a breeze, from call quality to message preciseness to questions regarding your bill. Here are a few ways to stay connected with your answering service.
Know how to make use of your online portal & mobile app:
Even if you are using basic services, there will be an online portal or a mobile application where you can access your messages. After signing up, read through a tutorial or two on everything that you can get out of the software. Or, ask a customer support personnel to guide you through it.
Some services let you forward messages directly from your portal as WAV files, document follow up notes and add tags, create login credentials for your workers and allocate particular calls for them to address & track, incorporate your existing appointment calendar, and more.
Listen to call recordings:
If you are working with a live answering service that provides call recording and you haven’t taken advantage of that feature, then it’s in your client’s best interest to listen to as many calls as possible. We have all been on the other end of a fateful customer service interaction. Being a business owner, you know how important it is to maintain a great reputation.
Take your time to listen and address the operators’ performance as well as the way your call script flows, questions that potential clients usually ask, possibilities for up selling & cross selling, and anything else that is important. Then, get in touch with your service to offer feedback, twist your script, or changes some of your FAQ’s.
A great answering service will ensure that they’re able to change and grow with their client needs, rather than have a one size fits all. Live answering services are full of user-friendly features, designed with customers need in mind. Get in touch with My-Sidekick to take your customer support & business model to another level.
At My-Sidekick, we have built our reputation around providing our clients with the virtual receptionist service they need to succeed in today’s marketplace. Our cost-effective, 24/7 solution is designed to be there when you need us and not when you don't. When it comes to your clients, great virtual receptionist service is everything.
Running a property management firm not only requires keeping your properties well-maintained, it also means you maintain a great reputation in the community to attract and retain high-quality, reliable tenants.
Why Your Business Needs an Answering Service This Holiday Season
The holiday season is in full swing, and for a lot of businesses, it means that they’re about to get busy. With retail sales between November & January anticipated to surpass $1.1 trillion, it is critical that businesses are ready to maximise the holiday season.
Retailers everywhere are getting ready for the busy holiday sales season in different ways. While brick-and-mortar shops see increased foot traffic, retail business will see a rise in phone calls. Retailers have many choices: they can hire seasonal employees to keep up with their improved sales volume; they can plan to outsource to a Canadian answering service or choose a combination of the two.
Do you require help inside your store or office?
If it is tasks like inventory, stocking shelves and cleaning that you require additional help with, only a person in store is going to be able to do the task. You’ll have to recruit, hire and train people for these tasks, but fortunately there’re several jobs where an in-house team member isn’t needed.
Does your business notice an increased call volume during the holiday season?
In the months surrounding the holidays, you and your team are expected to be busier with the daily tasks, like organizing merchandises and helping customers. Add in a phone that is unexpectedly ringing more than ever, and it might become more than you and your present staff can handle. If this is the scenario, a Canadian answering service can make sure that your callers are speaking with a live person, and that their basic questions are being answered.
Is offering top customer service a top priority?
Research discovered that there’s a 92 percent retention rate among organizations that have a well-crafted customer service program. This tells us that regardless of how hectic things get during the holiday season, it’s essential that all customers receive great customer service. With more people shopping during the holiday season, consider it a chance to please your current customers, and impress new ones so that they will become return consumers. By partnering with a Canadian answering service company like My-Sidekick, you know that your callers are receiving excellent customer service while you focus your energy on managing the other areas of your business.
If you answered “yes” to the above-mentioned 3 questions, a Canadian answering in service can be a life saver for your business during the holiday season.
We use the latest in technology for our professional telephone answering services in Ottawa to ensure that there is proper dissemination of information. Offering telephone answering services in both official languages, my-Sidekick is the best telephone answering service in Ottawa to trust your business with.
Our premium Telephone Answering Service Receptionist services range from full 24-hour coverage to as little as one-call-a-day or one-hour-a-day service to relieve your in-house receptionist during lunch hour.
Whether your business needs phone support for its growing list of customers or you are a busy entrepreneur with no time to take calls, our live answering service provides 24/7 phone coverage for you and your business. Best of all, your messages are delivered in real-time and call patching is absolutely free!
Imagine increasing the profitability of your organization by handling 24/7 IT Help Desk answering service in Vancouver. From opening tickets to changing passwords, my-Sidekick can support your Tier 1 Help Desk requirements. With our 24/7 IT Help Desk answering services in Vancouver, you can customize your account to suit your company's special needs.
Are you losing customers in Vancouver who calls after your regular business hours? Do your potential customers hear busy signals when they call? Is your Help Desk team struggling to meet client SLAs and issue tickets? Are you offering the best customer service experience in Vancouver? If the answer to any of these questions is no, consider outsourcing your telephone answering services in Vancouver to My-Sidekick, an award-winning service, based in Canada.
Our clients in Regina are convinced that once you've tried our amazing service, you'll wish you'd signed up sooner! By delegating this crucial yet routine the business task to our highly professional Agents, you will instantly remove the burden of answering phone calls from your own shoulders, minimizing interruptions to your work and freeing up your time for another key business task.
Imagine increasing the profitability of your organization by handling 24/7 IT Help Desk answering service in Vancouver. From opening tickets to changing passwords, my-Sidekick can support your Tier 1 Help Desk requirements. With our 24/7 IT Help Desk answering services in Vancouver, you can customize your account to suit your company's special needs.
How A Property Management Company Can Benefit from An Answering Service
Managing rental properties can be profitable work, but the demands from tenants and the community can be challenging to keep up with. Whether it is a complaint or request, every resident wants high-quality, efficient service. By hiring a property management answering service, you can be certain every call gets answered efficiently.
Running a property management firm not only requires keeping your properties well-maintained, it also means you maintain a great reputation in the community to attract and retain high-quality, reliable tenants. If your residents run into issues like a leaky faucet or a smoke alarm that just won’t turn off, they want to be able to pick up the phone and speak with someone about their concern, no matter what time of day or night.
If your company takes too long to respond or return messages, your renters can get frustrated, and word will certainly spread among their social spheres. Keep renters satisfied and you can count on quality word-of-mouth about your commitment to satisfying tenants and making issues right quickly. When your tenants are happy, you’ll be able to fill units faster, maintain competitive market rates, and position yourself as a quality property management company to potential tenants and business partners.
Beyond the importance of keeping tenants happy, it’s also critical to keep all your properties and tenants safe. If an emergency occurs in one of your units, your renters shouldn’t have to wait until 9:00 the next morning to get help. Create a standard emergency protocol for all tenants that include calling 911 or other emergency services. Opting to partner with a property management answering service gives you another avenue that renters must contact to call to report their non-emergencies. A call service can help triage those late night calls to loop you or your management staff in when an urgent response is needed.
An answering service for property managers can also make for a much smoother workflow when renters call to report maintenance issues. Use a property management answering service to compile service requests, then schedule work orders with your maintenance team for follow-up. The service can also help you run the influx of calls when you list an available unit. You’ll be able to reach back out to potential tenants, who have already been informed in the process your firm uses.
From maintenance to rental inquiries to billing concerns, a property management answering service just makes sense.
Since 1948, we have been a premier North American-based company providing telephone answering services for small and medium businesses throughout the Toronto area. Offering 24/7 coverage every day of the year, our Agents are trained to answer your phones as your representative. Overflow, after hours, vacation coverage or help desk support, we will improve your bottom line.
At My-Sidekick, our telephone answering service in Canada can provide your organization with after-hours phone service on a 24/7 basis. Developed specifically to help businesses grow their presence and improve customer experience, My-Sidekick can handle order entries, inbound call center services, virtual secretary services, and appointment scheduling.
If you are looking for phone receptionist service in USA, then Legal Call 24 is the best choice. With a USA phone receptionist service from Legal Call 24, we can give you back the time that you need to really get your business moving. Our professional phone receptionist service in USA can take all of your incoming calls, weed out the time wasters and make sure that you are notified quickly and efficiently about the rest.