Cheritz Banned My Account.
Did this happen to you too?
I've been playing Mystic Messenger on and off since early 2017. I've paid for in-game currency, won an MM related event on Twitter, played the game many times over saved my HG and hearts, as well as bought both VIP packages and plentiful of Cheritz official merch. (I have a whole closet full of the stuff)
I had well over 6K HG in game that I got through a natural progression of ingame play time as well as getting HG every time there was an event, birthday etc. and now all of that is banned because @cheritzteam involved some kind of AI targeting system. I did not cheat or alter the game to have more hearts. My account has been semi inactive except for me checking in for details about the game, because Mystic Messenger didn't stop being part of my life just because I semi quit the fandom. I have been writing with my RP partner for over 9 years about the characters and their lives. And it's been a stable part of my life for all of that time. So I'm angry that I had my account banned because I got flagged for having a high volume of HG. I paid for a good chunk of those and were frugal with using them for resetting chatrooms etc. If this happened to you there's a Reddit thread where they are collecting and sharing information regarding the bans. Write Cheritz and let them know this isn't okay. If enough of us write hopefully they'll roll back the bans, or at least remove the ban on people who didn't mess with the game like they are being accused of.
I really hope this is resolved before the Choi's birthday next month and the 10 year anniversary this summer!
UPDATE
Cheritz customer support got back to me and asked for the receipts. They've gotten them, but I think what's happening is seriously twisted. No shade on the workers at the company, they are just doing their job. But... They have our emails, why haven't any of us who got banned received any notifications that they were blackballing/banning our accounts? Wouldn't they be able to see history of purchases etc.? ---
Help: If you don't have receipts for HG!
Let them know that you got the HG and hearts through natural gameplay. Clearly they have no way of knowing that you didn't. I know people who have gotten their accounts back without receipts.
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About what's happening
The wide sweep ban points to them employing some faulty AI system to flag all accounts that seems 'suspicious'. Surely accounts that after near a decade and a lack of DLC drops since 2021 easily could have accumulated that, and so many more HG, through just regular gameplay? My accounts been up more than 9 years. Many of the others who have been taken down was up since 2016. What happens to the accounts of people who aren't terminally online (like me) or doesn't keep taps on the fandom anymore ? Do they just have their accounts deleted and find out when they remember Mystic Messenger is a thing and it's been 10 years? I expect to get my account back, but I also expect that anything else can happen. The sudden idea to ban year-old dormant accounts makes me suspect that something else is coming. With the recent track record I worry it's something worse. They ask for our 'kind patience', that ran out for me a while ago over other employment of AI in their company and games. This was just a cherry on top of a sh¡t sundae. So salvage your MM memories, they might get another unwarranted artificial face-lift soon. This is just me speculating. I hope I'm wrong.
















