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Help Desk Software for your Website

If your company has any online offerings, whether that’s selling products or providing a service; having a tool that serves your customers, as well as recording this activity is vital. This will support your organisation to sustain its position within an already competitive business environment.

In essence, the help desk software makes it easier for your company, because it helps to optimise your business, as your staff can easily assist customer’s problems/concerns through an easy to use and organised interface.

The below will detail the advantages of investing in help desk software for your business:

Help desk software is available for free

Believe it or not, there are many ‘free’ help desk software packages on the market, however it is necessary to realise and understand which features and functions are important to your business, and opt for the most appropriate solution that will make a positive difference to your organisation.

For instance, NeuQs on the Cloud is available for free, forever for up to 3 users and in terms of features we provide:

·         Installation – in all fairness, there is no ‘actual’ install with NeuQs on the Cloud. The way in which it works is through registering online and within minutes, you’ll be up, running and using NeuQs! The great benefit of NeuQs on the Cloud is that there is no need for a physical download on your machine. This means you are able to use the software to serve your customers from any office in any location in the world. ·         Functional help desk interface – NeuQs has a simple and easy to use interface, which is one of its great benefits. This means in terms of navigating through the software, it is very easy for both your customer and help desk operative. Additionally, this also means that issues can be resolved much faster, as colleagues can navigate through the system quickly. ·         Ticket/call management – NeuQs benefits from a streamlined and effective ticket/call management system, which enables NeuQs to provide a quick and efficient service to customers. Having a reliable ticketing system also means that clients are able to track their issue at any point in time. ·         Personalisation – The interface of the system can be personalised to your company’s needs, for example, you can edit the style, header or footer in accordance to your company’s corporate requirements.

So, why does my company need help desk software?

As many companies focus their attention towards the internet (one can argue that without an online presence, success in the marketplace becomes near enough impossible), it often becomes difficult to focus on customer service and when they have problems, solving these issues to a satisfactory level becomes even harder, because the personal touch can be lost through the internet. Therefore, having an online help desk approach, like NeuQs on the Cloud emphasises a cross-platform format where you are able to track the progress and keep in touch with your customers to ensure they get a resolution.

Overall Benefits of Help Desk Software

Help desk software often has an integrated knowledge base built within it and your company is able to populate this database with relevant information that can help customers resolve minor problems by themselves. Common requests with the relevant resolutions are stored within this database, so that your clients can browse and solve their issue independently. Importantly, this knowledge base isn’t static and it will continue to grow as your staff includes more resolutions, as more issues get resolved.

NeuQs is help desk software that has been launched onto the market. It is a robust, customer-focused and innovative software package designed using the latest technologies of Silverlight and .Net Technology.

NeuQs is available as both an on-premise download, as well as on the cloud. You can use NeuQs on the Cloud free forever for up to 3 users. It is simple to use and all you need to do is visit our website at www.neuqshelpdesk.com, register for the cloud and within minutes, you’ll be up and running with NeuQs.

Alternatively, if you would prefer to use on-premise help desk software, NeuQs is also available as a download with a free 30 day, no commitment trial.

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Four Key features to consider when investing in Cloud-based help desk software

There are many different types of help desk software packages available on the market today. The two frontrunners are on premise help desk software and cloud based help desk software, but which one of these is the easiest to install or use? Well, in terms of simplicity, both on cloud and on premise help desk software are fairly easy to install. However, the quickest and most convenient would probably be the cloud based option because it has an online approach and this will empower you to run a more flexible, efficient, streamlined and customer focused help desk service.

Something else, you may need to consider is what features are relevant to your business? Many companies offer different features within their software, but understanding what your company needs is of great importance to ensure the biggest positive impact on your customers.

Stated below are three key functionalities of proficient help desk software, which should be considered when selecting the most appropriate package for your company:

1.    Tracking & Reporting – this is an important feature within the help desk software because it gives your IT Professionals a system that is stable and can help to share, supervise and submit help desk reports. Additionally, having customisable dashboards in place enables your team to review and manage queries, as and when they need.

2.    Scheduling – The in-built internal calendar within the help desk software is useful because it can assist your Professionals organise their workload in terms of importance and deadline. For example, if someone’s computer needs updating, scheduling it for 2am on a Tuesday may be the most appropriate, as it will cause the least amount of interruption and disturbance for your customers.

3.    Knowledge Base – Having a software system in place that has an inbuilt knowledge base is very useful. This is because it provides a one-stop solution bank, where commonly occurring issues can be stored, which allows your customers to self-resolve their problem– saving vital time and resources.

4.    Remote Support – the help desk software can allow your staff to remotely access the computer that has the problem would prove to be quite useful as it helps your help desk professionals solve the problem, directly.

These are only a few of the features that help desk software can encompass. If you carry out a little bit of research, you will have the confidence to choose the most appropriate help desk service for your company, which will empower you to deliver the best customer service.

Here at NeuQs, we provide 3 users for free, forever, with our cloud based help desk software. You’ll be up and running with NeuQs within minutes through downloading our help desk software. You will be able to create calls through the internet or email and then assign these calls to the relevant person in your team.

If you have any problems with NeuQs, you can drop us an email at [email protected] or Tweet Us @NeuQs. 

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Why would you want to invest in SaaS Based Help Desk Software?

Many companies in this current highly competitive marketplace strive to increase staff efficiency whilst not slacking on customer service. Therefore something like an online help desk system becomes an increasingly important tool which will enhance service quality that can essentially boost customer satisfaction and loyalty. Arguably, there are many benefits that can be associated with a generic help desk software system; however, it is the features that are available via a system called Software as a Service (SaaS) that can prove to be hugely advantageous.

Why is it that an on-demand software solution is more logical, than an on-premise option?

The simple reasoning behind this, is that SaaS based help desk software (or you may see it on the market, as cloud based help desk software) offers extremely quick deployment. You could be up and running within a matter of minutes and additionally, the SaaS software eliminates much of the time, hassle and expense that are usually associated with installing on-premise software.

Additionally, a cost advantage is also present, because SaaS is often cheaper than on-premise help desk, because you are able to avoid the costs that are usually associated with the installation and maintenance of the software package; usually the costs involved with SaaS are administered by the Service Provider. From a company point of view, it allows your IT staff to work on other critical projects, rather than having to worry about the upgrade and improvements of the software and this makes financial sense!

The thing that would appeal to most companies is just how convenient it is as a software package, because accessing the software is simple and all you need is an internet connection, which allows more people to help and service customers.

Having a comprehensive and instinctive help desk software will set your company apart from its competitors within a fierce marketplace; it will help provide both the help desk operative and other relevant parties, with all the tools they require to quickly and accurately record, track and solve their client’s issues – whether this is internal or external.

Our help desk system’s core competences include:

An easy to use interface, which allows users to get acquainted with the software with little or no training

Personalised to incorporate unique processes, such as workflows and Service Level Agreements

Fully compatible with the office favourite, Outlook as well as other email providers

 Self-service ability for your customers to easily access a knowledge bank, FAQs, tips and tricks and other information that may help them self-resolve their issues.  

NeuQs as a SaaS help desk solution is the ideal help desk for your company, as it gives you 3 users for free, forever and if your business expands, additional users are available at a minimal cost.

To reap the benefits from NeuQs, you can visit www.neuqshelpdesk.com, where you can start using NeuQs on the Cloud for free (for up to 3 users), almost instantaneously!

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The Help Desk Dream...

Making life easier for staff and customers is what many IT Managers strive for. Typically, both these important stakeholders aren’t patient and when they run into problems, they want answers and solutions, and they want them now! They refuse to be tolerant!

To ensure their needs are gratified, an option for you would be to invest in and introduce help desk software within the business. Good help desk software has a very powerful reputation, as it has the ability to provide speedy, efficient and effective service directly to your customer.

Once you have implemented an IT support system within your business, you will notice that it will run by itself and you won’t hear your staff or customers complain again (well this is the case in theory…!).

The Help Desk Nightmare…

But then…you wake up and…

Your phones are constantly ringing off the hook; your staff’s workload is unmanageable and they are getting irate… something’s definitely gone wrong!!

Your customers are on the other end of the phone and showing their frustration because they’re not getting the service they demand and you feel that you’re in a lose-lose situation!!

Statements such as the below are becoming all too familiar:

“It’s too complicated!!”

“Why is it taking so long for my issue to be dealt with!!?”

“Your company is rubbish at sorting out my problem!”

And we’re back to square one…

Integrating Help Desk Software

The above scenario is most likely to be your company’s worst nightmare and I’m sure you’ll agree that it’s not something you would want to happen to your company.

 So how do we make the dream into a reality, whilst avoiding this nightmare situation?

Well, you can easily understand that having a help desk software package, can only be beneficial to your business because by introducing it carefully within your organisation, it will ensure that your staff will graciously accept it and most importantly, use the software.  If you follow the below, this important dream will become a reality:

User Friendly Interface – in order for your staff to embrace the software and feel comfortable with using it; it must be user-friendly and attractive enough for them to use. This will also encourage their efficiency with the software.

Gently Introduce the Software to your Team – when introducing help desk software within the business, it is important to provide an introduction of the software to illustrate the features and benefits of the help desk system. This will allow your staff to get familiar with it.

Appoint a specialist person internally – if you have the manpower, it may be useful to appoint a person internally who can be trained to have specialist insight knowledge on the software. This is so that the rest of the team can approach them when necessary.

Internal Knowledge Bank – having a ‘one-stop shop’, where colleagues can obtain generic information without having to hassle the ‘Internal Specialist’ and it also provides a quicker service to their customer. Implementing such tools will result in an execution of time and work effectiveness and efficiency, which will provide a long term strategy for your help desk team.

Cost – sometimes help desk software can be quite expensive, but it actually doesn’t have to cost you an arm and a leg! If you carry out a little bit of research, you will be able to find a system that provides the quality and user-friendly you need in a software system. If you look hard enough, you may even find a free system that will please those who are budget conscious.

The question in mind is; can I really find free help desk software that will suit my company’s needs and the answer is YES you can!

NeuQs has been developed using the latest Microsoft Silverlight and .Net Technologies, you’ll be assured it is a robust software system that has been especially developed to help you, help your customers.

NeuQs on the Cloud provides free and reliable help desk software, that will make both life and managing your work load much easier. NeuQs is available on the cloud, free for up to 3 users; forever. There is also an on-premise version that is available free, for a 30 day trial.

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A tongue and cheek take on help desk requests! Something we thought you would find funny - the team in the office did!

Visit us at www.neuqshelpdesk.com, where you can use our cloud based help desk software, free, forever for upto 3 users!

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How can help desk help you…

What is help desk software? How does it prove useful for my business? Well, read on and you’ll be able to get the answers to the above questions…

The simplest way to define help desk software is that it is a system that has been designed to enable IT Professionals work more effectively and efficiently. It does this by simply eliminating many of the traditionally manual processes that are normally associated with help desk software and can be considered as being boring, mundane and monotonous.

For example, small or medium businesses (SME’s) often require specialist IT Technicians to answer telephone calls, they then have to manually log the issue (this is a process that can often be quite time consuming and mind-numbing for the Professionals) – overall quite a long winded process, not to mention expensive!

So what’s the alternative? Your saviour is help desk software!

It has the ability to automate many of these processes, simply by using email or an online form.  Instead of customers having to phone or visit; they are able send an email or fill out an online form with all the relevant details regarding the issue at hand. This means that it’s not an inconvenience to your customers and also for your staff as they are able to deal with an issue in their own time, which increases their accuracy and provides a better service for the customer.

Consequently, it is much more convenient for both the customer and Help Desk Professional, as it provides a streamlined path, where reference and access to past communication is easy and accurate. Moreover, it is organised, fully traceable and perhaps most importantly, it allows a resolution schedule to be established, which can be agreed by both parties.

Help Desk Software is perhaps one of the most useful things that a business can invest in and implement within their company as it can make the normal resolution processes so much more easier and productive; therefore there are potentially hundreds of reasons to support this notion, but in order to keep our blog short and sweet, we’ve narrowed it down to 9 reasons as to why help desk software can make your IT Professional’s job easier and ensures your business success in an already competitive marketplace:

1.       Carry out tasks more efficiently

Efficiency is increased when thinking about both customers and staff alike:

a.      Customers are able to email their enquiry directly to the Help Desk Professional

b.     The Help Desk team are able to respond to their customers in accordance to their workload, to ensure the customer receives the best service.

2.       Multi-task your way through the day…

They say only women can multitask (!), however with help desk software, it can empower Help Desk Professionals to multitask. The help desk software will allow the Professionals to work on more than one issue at any given time.

3.       One Stop Shop for Customers

Customer can submit action and view all their help desk enquiries from one portal. Therefore, it is all organised under one roof and this eliminates any room for error.

4.       Tracking and Tracking the Ticket

Help desk software helps to keep track of time spent on any issue. The software can run reports which can help to determine how much time is spent on each ticket. It also allows for the most competent member of staff for a particular issue to sort it out as efficiently and as quickly as possible.

5.       Prioritising Tasks

Help Desk Software is a good tool when trying to organise your workload, as more often than not different help desk issues, need different levels of priorities.  The Help Desk Professional will then find it much easier to organise and carry out their tasks and ultimately keep their customers loyal and happy.

6.       Knowledge Bank

It’s a case of never do the same thing twice.

Help desk software has an important ability to either search through old tickets for a same or similar resolution. This will make the help desk operatives complete their tasks much quicker. Additionally, the knowledge bank can help your customer self-serve a commonly occurring issue – again, saving time for your Help Desk Analyst.

7.       Establishing Due Dates

Keeping track of due dates is much easier with help desk software because the system can either automatically or manually assign the due dates according to your requirements and when certain projects / tickets need to be completed by.

8.       Auto-assign help desk tickets

Help desk tickets have the ability to be automatically assigned within the help desk software system.

9.       Customise to your needs

NeuQs is able to gather a lot of information organise it and do many other things with it, for example creating reports. The help desk software contains many built-in information fields and it also extends allowing you to create customised ones, relevant to your business requirements. When comparing it to a telephone based help desk system, it’s clear that online help desk has many more features and can fulfil many more requirements.

Looking at the above list, it’s pretty clear that IT help desk has been specifically designed to make the lives of IT Professionals and companies, so much easier. Efficiency becomes much easier when help desk software is implemented within a business’ process as information is organised, recorded and traceable.

NeuQs can become the complete help desk solution for your business. Built using the latest technologies, such as Microsoft Silverlight and .Net Technologies, you can be rest assured your business is in the right hands. NeuQs is available both as a download and on the cloud. NeuQs on the Cloud is available free forever for up to 3 users and all you need to do, is visit our website at www.neuqshelpdesk.com, register and within minutes you’ll be up and running with NeuQs.

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What to look for in help desk software?

Arguably, help desk software has been established to provide assistance to companies, who in turn can deliver adequate and professional support to their client. Therefore, one can quite confidently state that it is a well-known fact (and perhaps quite an obvious fact), that businesses who listen to their customers and take them seriously are those organisations who are the most successful in today’s competing corporate world. Thus, as a consequence, there should be resources or investment to look after this important company asset. This is where a dedicated client support facility such as help desk software comes into play, so that when customers submit their query, it can go into one portal when it can then be distributed accordingly.

So what functions are included within the ideal help desk software package?

Well, the epitome help desk software should allow an organisation’s Help Desk Professional to turn a customer query into a support ticket, after which endeavours are made to resolve the problem. The predominant role of the software is to automatically route the customer’s issue to the correct and most able member of staff, who will then be able to resolve the issue.

Help desk software is usually available in two options or ‘versions’; on premise and on the cloud. The ‘on premise’ help desk software is software that is installed locally, usually within the company’s building or nearby; it works similarly to your Hotmail or Gmail email accounts. The ‘on cloud’ help desk can be accessed from any location and to use it, all you need is a simple internet connection. The most common type of help desk software that is favoured by companies today is the on cloud help desk software, this is because more often than not, companies operate on a multi-location basis, thus having on-cloud software means that they can instantly log on and help their customers at any location.

With the correct help desk software installed, customer support is much more organised and perhaps even easier. The customer which receives good quality and proficient service will provide good feedback and thus cementing their trust within your company, which will result in increased revenue for the company. Additionally, something else to consider is cost savings and there are a few free help desk software packages on the market, and therefore through capitalising on this, your company will be able to save a lot of money. The free help desk software packages that are on the market are a good investment, because there are very little (if none) costs in terms of upgrading and maintenance.

Another core function of help desk software is its ability to manage enquiry tickets and adjust them as and when necessary. As queries are being resolved, there are bound to be adjustments, therefore the help desk software needs to accommodate this.

In terms of internal use, the Help Desk Analysts should be given the relevant training in terms of the help desk; this is to ensure impeccable customer service. Additionally, team meetings can provide to be useful in terms of creating coherence through passing appropriate knowledge around the team and this could potential be the starting point of help desk knowledge bank.

A knowledge bank is somewhat of a time saver. This is because if the knowledge bank is populated with relevant resolutions, the customer can visit this portal and solve their problem themselves. Thus, this would enable staff to save a lot of time, which will allow them to deploy their skills elsewhere within the business.

NeuQs, help desk software is a user friendly method to ensure your customer queries are organised in a logical manner. Additionally, NeuQs has a useful knowledge bank that can be utilised by both staff and customers.

NeuQs, help desk software provides a robust and easy to use help desk service to help organise help desk tickets. NeuQs is available both as an on-premise download and on the cloud. You can trial the software with both versions – on-premise download will give you a free 30 day trial and the on-cloud version will give you three users for free, forever.

The choice is yours – it all boils down to your business needs.

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Something to laugh about....!

Customer: "I got this problem. You people sent me this install disk and now my A: drive won't work." Tech Support: "Your A drive won't work?" Customer: "That's what I said. You sent me a bad disk, it got stuck in my drive, now it won't work at all." Tech Support: "Did it not install properly? What kind of error messages did you get?" Customer: "I didn't get any error message. The disk got stuck in the drive and wouldn't come out. So I got these pliers and tried to get it out. That didn't work either." Tech Support: "You did what sir?" Customer: "I got these pliers, and tried to get the disk out, but it wouldn't budge. I just ended up cracking the plastic stuff a bit." Tech Support: "I don't understand sir, did you push the eject button?" Customer: "No, so then I got a stick of butter and melted it and used a turkey baster and put the butter in the drive, around the disk, and that got it loose. Then I used the pliers and it came out fine. I can't believe you would send me a disk that was broke and defective." Tech Support: "Let me get this clear. You put melted butter in your A: drive and used pliers to pull the disk out?"

At this point, I put the call on the speaker phone and motioned at the other techs to listen in.

Tech Support: "Just so I am absolutely clear on this, can you repeat what you just said?" Customer: "I said I put butter in my A: drive to get your crappy disk out, then I had to use pliers to pull it out." Tech Support: "Did you push that little button that was sticking out when the disk was in the drive, you know, the thing called the disk eject button?"

Silence.

Tech Support: "Sir?" Customer: "Yes." Tech Support: "Sir, did you push the eject button?" Customer: "No, but you people are going to fix my computer, or I am going to sue you for breaking my computer?" Tech Support: "Let me get this straight. You are going to sue our company because you put the disk in the A: drive, didn't follow the instructions we sent you, didn't actually seek professional advice, didn't consult your user's manual on how to use your computer properly, instead proceeding to pour butter into the drive and physically rip the disk out?"

Customer: "Ummmm." Tech Support: "Do you really think you stand a chance, since we do record every call and have it on tape?" Customer: (now rather humbled) "But you're supposed to help!" Tech Support: "I am sorry sir, but there is nothing we can do for you. Have a nice day."

Something we found quite funny - to have a look at more help desk jokes at Silicon Glen.

If you want good quality help desk software, visit us at NeuQs - remember, we offer 3 cloud users for free, forever.

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How can help desk software benefit your business?

For those people who have a small online business, it is often difficult for them to fund or have the resources to operate a fully comprehensive customer services centre therefore the next best thing for them is to invest in online help desk software. Investing in this software would provide to be a huge weight off these organisation’s shoulders because it will automate many of the customer services procedures, which would normally be carried out manually. Therefore, these smaller companies will then be able to deploy their staff in other areas of the business.

In terms of a financial investment, help desk software as an entity has a low price, with quite a high return on investment (ROI), therefore giving the company many benefits without them having to spend a lot of money, and importantly, the investment coming under the organisation’s budget.

So how long does it take to install help desk software? In all fairness, getting up and running with online help desk software is quick, because installing and using help desk software can be almost instant, if organisations choose to use help desk software on the cloud. Cloud based help desk software, works similarly to Hotmail or Gmail email accounts, which basically means that the software is located someplace else rather than locally within the firm’s offices. This is quite beneficial to smaller businesses, because there are usually no additional costs in terms of maintenance when opting for the cloud version. Additionally, opting for help desk software, also means that the Help Desk Professional’s email inbox's are no longer clogged up with emails, as the help desk software will help to manage all the incoming and outgoing queries.

Additionally, something that is quite important to think about is satisfying and meeting the needs of customers. This is quite a daunting task for many companies because customers can easily get dis-satisfied however with the assistance of help desk software this will make the task of keeping them happier, much easier. The help desk software has the ability to empower your customers to solve their own issues, through the in-built knowledge bank which commonly occurring issues and their resolutions.

Overall, by investing in help desk software, companies will be more than likely to achieve the level of customer satisfaction they need to ensure their company will succeed within its competitive business environment.

NeuQs, help desk software will go a long way in providing your customers with excellent customer services, as well as empowering your employees with a structured system to aid them in their daily tasks. NeuQs is available both as an on-cloud install and as an on-premise download.

You won’t regret making this important decision, as you are able to use NeuQs on the Cloud almost instantaneously and fundamentally, it is pretty simple to use, and the great benefit of it, is that it will give you 3 users absolutely free, forever and only a small charge for users thereafter. And with the on-premise version, you will be able to trial it for 30 days without any commitment, whatsoever.

So, why not visit us at www.neuqshelpdesk.com, where you will be able to find more information on both products, so that you are able to make an informed decision on which NeuQs product is most suited to your business needs.

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Just came across this hilarious video on YouTube, what do you guys think of it?!

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NeuQs in the eye of the Storm...!

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Best Features of Help Desk Software

Help Desk Software can be identified as being a function which is full of information and assistance and is somewhere that customers can call up should they encounter any problems or difficulties. Additionally, help desk software acts as a communication portal between Help Desk Professionals and their customers. Therefore, where there is an issue, the help desk software plays its part to help solve these problems quickly and with ease. Additionally, the help desk software can provide to be a guide for customers regarding what they should do, if they encounter any problems.

Help desk software has many functions, with many different uses in order to help customers with their problem(s). The usual path is that customers will submit their issue into the system (either online or via email), and the help desk will then analyse the issue (with the assistance of help desk professionals) and then finally, it will provide an adequate resolution. Additionally, the help desk software is really useful as it will provide customers with a satisfactory solution through providing comprehensive information on the technical problem whilst maintaining a friendly and professional service.

When looking at the features of help desk software, there various aspects of the software, that will help to ensure your company stands out from the crowd:

Communication – the help desk software acts as a communication portal between help desk professionals and customers. A benefit of the help desk is that all data is recorded, so should the help desk analysts need to access any past information, they can do so quite easily.

Activity Tracking – the help desk software has the ability to monitor all the activity that is occurring. Additionally, having a tracking facility can also ensure customer queries are solved promptly.

Reporting & Analysing – this can be considered as being possibly one of the most important and perhaps most useful aspects of help desk software. If a customer has a problem, the help desk software will run through everything, and on the basis of this, it will create an appropriate report. It also has the ability to analyse the problem, and provide a detailed report as a result.

 Real Time Alerts – customers are able to reap the benefits of being kept in the loop, while their issue is being resolved.

Self Service – If a problem reoccurs, the help desk system will be able to place the resolution into a knowledge bank, where the customer can access the information themselves and resolve it accordingly.

NeuQs, help desk software provides a robust and easy to use help desk service to assist organising help desk tickets. NeuQs is available both as an on-premise download and on the cloud. You can trial the software with both versions – on-premise download will give you a free 30 day trial and the on-cloud version will give you three users for free, forever. To find out more, please click here.

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10 Advantages of Implementing Help Desk Software within your Business

In a business world, where technology is at the forefront, help desk software is used as a tool to help streamline the important relationship between customers and Help Desk Professionals taking into consideration both the online and offline world. Help desk software is available in a variety of formats, web-based, on the cloud, on-premise and so forth.

Therefore, when making the important decision about which help desk software to opt for, it is important to:

Determine what you would require from the help desk software – therefore, an analysis of current occurring issues must be carried out.

Opt for a software package that is compatible to the computer system, your organisation has in place. Although, something useful to remember is that if you opt for an on cloud help desk service, it will work with most computer systems and internet browsers.

Analyse what the software has to offer (for example, ticketing, knowledge base, etc.) and compare this against what your company needs from the help desk software.

 Ultimately think about why your business needs to invest in help desk software…is it because the company finds it difficult to manage customer’s enquiries or other reasons.

If you are unsure about which help desk software to opt for, it is useful for you to sit down and make a list of the reasons why your corporation should invest in help desk software. Arguably, if improving ‘customer relations’ appears on your list, then it’s a no-brainer and you must definitely invest in help desk software.

Furthermore, please see below for a list of advantages that your firm will be able to reap the benefits of, should they invest in this valuable piece of kit:

Help desk software has the capability to handle many help desk enquiries at any point in time.

Having an internet based help desk software will enable a company to grow, through helping both potential and existing customers to communicate with the business more easily.

Help desk software can also help reduce costs, as organisations have no need to invest in expensive telephone call management systems.

The help desk software provides reassurance to customers, as it has the ability to operate 24/7. The reason behind this is that customers can send an email into the system and to their benefit there are no time restrictions associated with this. 

Help desk software enables many tasks to be made automatic, for example, if a customer has a reoccurring problem, the help desk software is able to create a log it within the knowledge bank, and the customer is then able to access the log themselves, and they can then solve the problem independently.

The software encourages employees to be more efficient as many of their tasks are made automated. The company will be able to deploy these employees in other areas of the business.

Help desk software acts as a central point of communication between the Help Desk Professional and customer.

Help desk software is able to record all activity that occurs through it.

The help desk software is able to provide analysis and create reports on calls that come through the system.

Fundamentally, the ideal help desk software should be able to improve and manage efficiency, which will help the business grow, through a combination of both existing customers and new customers.

To fully reap the benefit from help desk software, why not try NeuQs. NeuQs is a new help desk software on the market and it is a help desk software that fulfills all the above.

NeuQs is available both on the cloud and as an on-premise download. If you opt for the on cloud version, you will receive 3 free users, forever and any additional users are available at a nominal cost. However, if you would prefer to opt for the on premise version, you will receive a free 30 day trial, with no pressure to sign up.

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About NeuQs

Just a little bit of information about us...

Who are we?

We are dedicated to delivering the ultimate help-desk software experience.

Description

The birth of NeuQs came about because we simply couldn’t find help-desk software that was suited to our needs. Then we thought, perhaps this maybe the case for many companies out there? And this is why we have now further developed it for your company to use, so that we can help you help your customers. Now, you’re probably asking what NeuQs is. Well, NeuQs is a fully functional help-desk software that is available on the cloud or as a downloadable version and it has been developed in Microsoft Silverlight, and it will give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive helpdesk that will improve your levels of service simply by working with it.

What's so good about us?

The core features of NeuQs are: • Email integration for seamless updates and notifications • Rapid entry of service requests via email, customer portal or quick form • Prioritisation and escalation management by due date and user • Event scheduling – meet your deadlines and manage your resources • Message templates for customised email output • Searchable knowledge base that grows with every call • Full accountability and tracking – never lose sight of an issue

Now you’re probably wondering what the price is for this wonderful bit of kit?

Well, it’s available free* (it is actually free, doesn’t have any spy-ware or adverts popping up and doesn’t have a time restriction), so go on give it go.

Please visit our website at http://www.neuqshelpdesk.com/, where you will be able to find the free cloud version of NeuQs, which gives you 3 users, free forever. Or if you would prefer, the on-premise / download version of the software is also available.