Sorry for being late. Now I would like to talk about the question ofÂ
An online community is a virtual community whose members interact with each other primarily via the Internet. There are some examples of online communities such as social networking sites, chat rooms, forums, discussion boards.
What opportunities are online communities bringing for brands?
Some online communities such as forums/ official Twitter of the brand find favor when guest experts or well-known personalities are available to answer participantsâ questions. For examples, sometimes people may ask some questions about iPhone, the brand employees may not free to answer but there are some other people who are well-known about those products may help to answer it. These may helps the brand to relief their workload and at the same times, providing a better user experience towards the customers.
In this forums, a user ask how to solve this problem. After that, there are many forum users help him to solve this question.
In this case, some âguest expertâ help the other customer to solve the question without adding the workload for the brandâs employees, which create a opportunity for brand to improve itâs customers satisfaction without costs.
Also, these questions that user ask may helps brand understand what problems their products have in real time. Through understanding all these problems, they may find the way to improve their products as soon as possible.
When a topics of the products becomes popular in online communities, it potentially creates a new marketing tools. By making sure that consumers can interact freely with each other and build a friendly online community, marketers can follow consumersâ perceptions about and feelings toward the brand in real time. The more communication and interaction, the stronger the community, and the better the feedback. Interactive online media will enable marketers to sense market forces with unprecedented accuracy and efficiency, overcoming the limitations of todayâs one-way research methods.
The above is the examples of how the brands act as a passive side and gain opportunities. However, some brands are not popular and it is hard trigger people to discuss about it. Therefore, brands can actively trigger people to discuss through owning an official Twitter accounts, etc.
Hosting a Twitter post is a great way for a business to bring its potential and current customer base together to learn, engage and build a deeper relationship.
Just takes Whole Foods Market as an example, it frequently post some recipe on its Twitter page and it can trigger many people to discuss, which can build a deeper relationship towards customers and the brand.
Also, through owning these kinds of page, brands can easily promote their brand. It allows to promotes products and/or services during the Twitter chat through posting some banner ad or others without using a huge amount of cost.
After some twitter chats becomes popular, brands may gain lots of new followers each time you hold the chat. In addition, brand build itâs social influence power.
What challenges are online communities bringing for brands?
Online communities allow visitors to choose a user name that is not associated with any real information about the person using it. They may normally think that they donât have to bear the consequence of what they have said. In this way, some brands may hire some ďźCyber fighterâ 眲羥ćć to slander other brands. These may cause a thread towards some brands.Â
Openrice is one of the websites that many people think it contains many âCyber Fighterâ on it. It is hard for people to determine isnât it real. Moreover, this âCyber Fighterâ issues will affect some brandsâ image is an incontestable truth.Â