Things Not to do in a Corporate-Owned Retail Store
1. If you are upset about something that happened during your experience in the store that doesn’t have to do with a employee’s behavior, do not take it out on your cashier or a sales associate. Chances are, they have no control over the situation at all. Remember that Corporations are run by people who sit behind desks and make decisions about the business that they have no experience working in. So yes, many of their decisions do not make sense, but do not take it out on the employees.
2. When you are at the check lanes, put the breaker in between your purchases and the individual’s in front of you. A breaker is a small plastic bar that is usually on the side of the belt closest to the cashier. This tells the cashier that there are two separate transactions. Do not expect your cashier to automatically know where one transaction ends and another begins; they are not psychics.
3. Do not talk on your phone while you are going through the check out. I am emphasizing this one because seriously, there are few things in retail that is more demeaning than when a person comes through your lane and doesn’t even acknowledge your existence because they are too busy talking/texting on their phones. It is incredibly rude; don’t do it.
4. Do not put money/small jewelry/coupons or any other small objects on the check lane belt. Money should be common sense, it will get sucked under if the cashier doesn’t stop the belt, because it is too small to automatically stop the belt like larger items do. Also, most stores do not keep under their scanners cleaned because there are a lot of electrical equipment and cords, so digging the money out is disgusting.
5. If you decide that you don’t want an item, do not just leave it somewhere in the store. Most stores have a bin somewhere beneath the registers for unwanted items. Believe me, employees would much rather you give it to them than lay it somewhere. People seem to think that they will be annoyed but what is actually annoying is when you have clothing on shelves in the chemical aisle. On another note, if you knock something off a peg or shelf, put it back! It will seriously take you less than five seconds, and employees already have enough work to do without cleaning up after adults who should be old enough to clean up after themselves.
6. Yes, nearly all stores have a “the customer’s always right” policy, but this does not give you the right to abuse it. Don’t be an asshole because you know that if you’re loud enough, you’ll get what you want. This is so incredibly rude on so many levels, it’s not even funny.
7. Do not be rude when your cashier asks you if you want to sign up for the store’s credit/debit/rewards cards. Not only is it their job, they are often scored on how many cards they get. Some companies put so much emphasis on cards that how many of them the cashier gets is literally the only thing that matters to Corporate. There is tremendous pressure on the cashiers to get customers to sign up for these cards. If you are not interested in the card, simply wait until they are finished speaking and say “No thank you, but thanks for asking.” If they ask more than once, just say “No thank you” again. Don’t be rude about it.
Really, all it boils down to is just respecting those who work in retail. Everyday they have to deal with impatient, angry, and upset people who take everything out on them. They are underpaid and often understaffed. And even for an extrovert, working a full shift surrounded by lots of people can be exhausting. So please, next time you are in Target, Wal-Mart, Best Buy, Kohls, or any other retail store, please treat the employees with respect. Give them a smile, thank them, and make sure they know how much you appreciate their help.
You have the power to make someone’s day brighter. Use it.
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