The Impact of Dental Assistants on Patient Care
Having spent over 15 years in healthcare I have met so many amazing people. People willing to go above and beyond to serve others. Many of these amazing people are dental assistants. Dental assistants are usually the first point of clinical contact for patients and make a big impact on the patient experience. DAs are key to creating increased access to oral healthcare and #HealthierHappierPatients. The journeys they have been on and the stories that they tell are both fascinating and inspiring. Today I want to share a story from Aida Navarro a dental assistant at the PDS Foundation Dentist for Special Needs Clinic in Phoenix, AZ.
My name is Aida Navarro and I have been a dental assistant for 15 years. I attended school in California at ROP. I ended up going into dental assisting because I have always been interested in dentistry and working with and helping people. Being able to do these things has made dental assisting the perfect fit. The close interaction with patients as well as the diversity in all of the procedures we do has kept it fresh and always interesting. There is always something new to learn with dentistry especially in the world of special needs dentistry.
Serving patients with special needs has enriched my life in so many ways. Each person is a unique individual and needs individualized care. With this patient population, it’s the little things that matter. The way we say things, the reassurance, the empathy to parents and caretakers it all matters. I see big and small victories with my patients and it’s inspiring. We have patients that maybe had never been able to get an exam, x-rays, or a cleaning and when we can make that happen and we see the smile on the patient's face and the parent's face it makes it all worth it. Every day has its challenges and opportunities, but I love it.
This year has brought on other challenges especially with COVID-19. It’s affected everyone especially our patients. Many special needs patients are medically compromised so it is imperative that we are aware of all pre-existing conditions and as a team, we discuss these issues. Through this pandemic, we have been able to reassure our patients that dentistry is safe, and we are going to take great care of them. Knowing that my patients trust me is very important.
Caring for my patients is #1 which makes dental assisting a very rewarding career. There are a lot of opportunities for dental assistants. You can go into pediatrics, orthodontics, endodontics, oral surgery, get your extended functions, become a hygienist, or take the road less traveled and serve patients with special needs.
It’s all about finding your passion, giving it your best every day, reaching for your goals, and making a difference in the lives of others. I’m thankful every day for my job as a dental assistant.
We’re honored to have Aida on our team at the Dentists for Special Needs clinic and we can’t wait to see all that she does to improve overall health by improving oral health and provide a dental home to those who don’t have one. For more information on the dentists for special needs clinic visit us at www.dentistsforspecialneeds.com
Are you a current dental assistant student pursuing a fulfilling career as a DA? Apply for the PDS Foundation Dental Assistant Scholarship before November 1st at https://www.pdsfoundation.org/programs/scholarships/
Kyle Guerin, Executive Director, PDS Foundation