What you can expect from your Real Estate Agent
There are many misconceptions surrounding the role of the Real Estate Agent when one is buying or selling their home. People either don’t take advantage of all their Realtor has to offer or expect the Realtor to provide services that simply are not their area of expertise. It is easy to get frustrated if you are unsure where to go for certain information or if you are questioning certain information that’s provided to you. Here, I provide some insight on what you can expect from you Realtor, on the buying and selling side. One thing that is certain – every Real Estate Agent has a fiduciary duty to their client. This means that no matter what, your Realtor should ALWAYS look out for your best interest.
The Buyer’s Agent is the Real Estate Agent who assists the client who is in the process of purchasing a property. This is the agent who takes you on showings, submits your offer to the seller’s agent, and walks you through the process until you get to the closing table. During this experience, the Buyer’s Agent should:
1. Show you homes that are in your price point that you are interested in without pre- judgement. Once you provide your criteria to your agent, they should then present all options that fall within those criteria. It is not the Realtor’s place to filter homes based on personal opinion. They are after all, working for you.
2. Make you aware of information regarding the property. Your Realtor should be able to tell you whether a house has a sewer or septic system, forced air or radiant heat, and well water or public water. This information is typically provided by the seller in the form of a Seller’s Disclosure. It is best practice to provide this document upfront, so the buyer is aware of any defects in the property that the seller is aware of.
3. Submit your offer to the Seller’s Agent. Although your Realtor can advise you of the climate of the market, they cannot tell you what to offer on a property. This is your decision. Based on your pre-approval from your mortgage lender, you should know what is practical for you. This information, along with the market condition, should provide enough insight in order for you to put your best foot forward when making an offer.
4. Explain the process and negotiate. There is a lot that happens between an offer being accepted and closing day. The appraisal and inspection are the two main concerns of the buyer at this point in time. Your Realtor should provide you with names of companies or refer you directly to trusted industry professionals to get these appointments scheduled as soon as possible (It is best practice for your Realtor to attend the inspection). Also, if there are any negotiations taking place, your Realtor is your liaison between you and the seller side. All communication should go through your Realtor (or Attorney, if you choose to use one), if there are any concerns regarding the contract etc. Lastly, there are so many disclosures, acknowledgements and other forms that need to be signed prior to closing. It is your Realtor’s job to explain each form to you if you do not understand and answer any questions you may have regarding the same.
5. Attend final walkthrough and closing.
The Seller’s Agent is the Real Estate Agent who assists the client in the process of selling their property. This is the agent who puts your house on the market, coordinates showings and open houses, provides information on offers received and communicates with the Buyer’s side on behalf of the seller. During this experience, the Seller’s Agent should:
1. Tour your home. It is important for your Realtor to get acquainted with the home they are selling. They should see the home in person and document any special features that might be marketable to a potential buyer. They should also research the area with regard to shopping, schools, transportation etc. This is information buyers want to know.
2. Advise you on preparing your home for market. There are several steps to take prior to putting your home on the market. First, your Realtor will advise you on where to price your home according to the market climate. Again, this is YOUR DECISION, but it is the job of your Realtor to provide you with all the necessary information for you to make a sound and sensible one. You want your house priced to sell, but you also don’t want to leave any money on the table. Talk to your Realtor in depth about this so you don’t price your home too high or too low. Next, you must prepare the property for professional pictures and showings. Your Realtor should advise you on neutral paint colors, staging options, and landscaping actions to take to increase curb appeal.
3. Put your home on the market and MARKET your home. Realtors must place listings on a platform called a Multiple Listing Service. Depending on the geographical location of your property, it will be placed in a certain MLS system, where other Realtors can find it and potentially share it with their buyer clients. In addition to this, your Realtor should market your property in other ways. Marketing options are endless – the internet alone offers many ways to get your property in front of the eyes of buyers. It is up to your Realtor to be creative where this is concerned.
4. Present offers to you. Your Realtor should present ANY and ALL offers on the property to you in order for you to make a decision on which one to accept. Again – your Realtor should NOT filter offers based on personal opinion.
5. Explain the process and negotiate. As aforementioned, your Realtor is a wealth of information. If you have any questions regarding the contract, or have any issues with the contract, your Realtor is the one to explain and negotiate on your behalf in order to bring the transaction to an amicable closing.
This list does not encompass everything a Realtor does by far, but it provides an idea of what you can expect from your Real Estate professional on either side of the deal. If you have any questions on any of the information here, or any real estate question generally, feel free to reach out to me!
Disclaimer: The term Realtor® refers to a real estate professional who is a member of the National Association of Realtors®. A Real Estate Agent is anyone who is licensed to help people buy and sell commercial or residential property. Not all Real Estate Agents are Realtors®.
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