The X Factor â The Characteristics of a Successful Business Owner
We are often asked, âWhat are some of the characteristics of existing Bottom-Line Impact Group members and what makes them successful business owners?â
There are many factors that we come up with: entrepreneurial, driven, smart, hard-working, detail oriented, and successful, but of course, these can likely describe many business owners out there.
What Makes Our Group Members Different?
What makes our members seek out counsel from others? Meet with their peers in-person and communicate throughout the year? What makes them stay with the Bottom-Line Impact Groups for three, five, ten, fifteen years, or longer? And more importantly, what makes them some of the most successful leaders in the industry?
What is the X Factor?
Hungry: It goes beyond being driven and trying to make as much money as possible. Our most successful members are hungry for knowledge â they seek out ways to improve their lives and businesses by constantly seeking out and consuming educational and networking opportunities. They are voracious readers, listen to podcasts, and attend networking/educational events. We even have members that, when on vacation, will seek out another Group member in that area, just to grab a cup of coffee and learn more about their business.
Creative: These members are always looking for new and better ways to not only serve their customers, but to market their businesses as well. They are constantly looking through our membersâ websites, videos, marketing materials, portfolios, etc. We see cutting edge ideas and shop owners who are always willing to try something new.Â
Altruistic: An inherited part of the Bottom-Line Impact Group experience is the process of providing feedback and helping other businesses in your Group. Itâs not a surprise that many of our most successful members are leaders in their respective Groups, actively providing feedback, taking the time to review financial data, and offering suggestions on ways their group members can improve.
Going further, we see these same members very active in giving back to their communities, whether it is through their church, chamber of commerce, or various charities and organizations.
Client-facing: As our members grow their respective businesses, they are typically very passionate about their clientâs satisfaction and that clientâs ability to provide a positive reference. That focus on client satisfaction never goes away, and becomes the foundation many of our members will base their success on.
Quality-focused: Going hand-in-hand with the client satisfaction mentioned above, the focus on quality work and overall experience for the client is a very common trait among the most successful Group members. A main aspect of providing quality is a focus on building a solid team of employees, from the managers to the service advisors, to the technicians, and everyone in-between.
Do you have the X-Factor?
Hopefully by giving you a glimpse into the process we use to find Bottom-Line Impact Group members, and the characteristics we see among our members, we have helped you identify areas in your business that can be developed further or focused on in 2019 and beyond. Does anything in particular resonate with you? Please post in the comments!








