dealing w customer service DNA
if they see the package did arrive (because they tracked the package) or that the carrier took a picture of it, say one of these:
❀ "I have a feeling it could've been stolen."
* because you don't have cameras so never seen your packages arrive or get stolen
* because you live in an apartment complex (if you really live in an apartment) and get your packages delivered to your door so it's possible it could have been stolen
if you ask if there's picture proof it arrived and they say NO, then say:
❀ "It could've gone to the wrong house."
*because it's common for your packages to be delivered the next block over or to a neighbor
if they say the DATE the package arrived, say:
❀ "I was out of town that week."
*because you were outta town the day it arrived, it could've been stolen
OTHER THINGS TO LET THEM KNOW, IF YOU FEEL THE NEED TO:
1. you've texted you next door neighbors already, asking if they received a package with your name and neither of them did
2. let them know theft is common at in your neighborhood, so it's possible that your package could've been stolen
3. let them know that you don't have cameras because you've never felt the need to install cameras before
● Don't mention too many details all at once. You will sound like your trying hard to act clueless and they'll know your making it up.
EX. "Hello I was calling because I never received my package and I have a feeling it could've been stolen, but I don't know for sure because I dont have camera proof because I don't have cameras installed because I never felt the need to."
● Stick to one story. Don't say "I think it was stolen", then later say "but I think my neighbors could've got the package." This type of inconsistency could encourage them to investigate.
● If a company does investigate with the carrier, then you'll want to wait at least three-four months to DNA again. It'll look suspicious to the carrier when your address is being investigated to often. This could lead to a felony on your record if you'renot careful!
This is my first "advice" post because I've been getting into DNA, so I thought I would make a hopefully helpful post for someone who needs it. Haven't seen a post with advice on what to say when you talk to customer service which is why I chose to do one. In this post I included some specific things to say so you can stay calm and collected. The reason I made this post is because imo doing these things help you avoid investigation, even if it's part of the company's policy.
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