The Rise of AI Makes Emotional Intelligence More Important
The booming growth of machine learning and artificial intelligence (AI), like most transformational technologies, is both exciting and scary. Itâs exciting to consider all the ways our lives may improve, from managing our calendars to making  medical diagnoses, but itâs scary to consider the social and personal implications â and particularly the implications for our careers. As machine learning continues to grow, we all need to develop new skills in order to differentiate ourselves. But which ones?
Itâs long been known that AI and automation/robotics will change markets and workforces. Self-driving cars will force over three thousand truck drivers to seek new forms of employment, and robotic production lines like Teslaâs will continue to eat away at manufacturing jobs, which are currently at 12 million and falling. But this is just the beginning of the disruption. As AI improves, which is happening quickly, a much broader set of âthinkingâ rather than âdoingâ jobs will be affected. Weâre talking about jobs, that, until the last few years, we couldnât imagine being done without the participation of an actual, trained human being. Jobs like teacher, doctor, financial advisor, stockbroker, marketer, and business consultant.
Some people may say that we will never trust machines with important decisions such as the management of our health and money, but this is twentieth century thinking.  But a new generation is engaging with smart machines that they trust, and often prefer. Further, itâs hard for anyone to argue with results. IBMâs Watson is already cracking medical cases that stump doctors, and investors are fleeing expensive, actively managed funds for better-performing passive ones. The value of some of our most prized career paths is already being eroded.
Those that want to stay relevant in their professions will need to focus on skills and capabilities that artificial intelligence has trouble replicating â understanding, motivating, and interacting with human beings. A smart machine might be able to diagnose an illness and even recommend treatment better than a doctor. It takes a person, however, to sit with a patient, understand their life situation (finances, family, quality of life, etc.), and help determine what treatment plan is optimal.
Similarly, a smart machine may be able to diagnose complex business problems and recommend actions to improve an organization. A human being, however, is still best suited to jobs like spurring the leadership team to action, avoiding political hot buttons, and identifying savvy individuals to lead change.
Itâs these human capabilities that will become more and more prized over the next decade. Skills like persuasion, social understanding, and empathy are going to become differentiators as artificial intelligence and machine learning take over our other tasks. Unfortunately, these human-oriented skills have generally been viewed as second priority in terms of training and education. Weâve all experienced the doctor, financial planner, or consultant who is more focused on his or her reports and data than on our unique situations and desires.
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