service links

I gather and share information + inspiration related to service design, ux, branding and visual communication. My name is Oda Sortland and I am a UX- and Service designer. 

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How to Measure Employee Productivity in the Knowledge Economy

The ways we capture employee productivity in the modern workplace need to evolve. Learn innovative solutions to measuring and improving how employees work.

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3 enkle øvelser for å finne et problem som er verdt å løse

Tre øvelser som enkelt og raskt hjelper deg å finne et problem som er verdt å løse, og samtidig vurdere om du har en god eller dårlig idé

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Can you heal your digital shame with more sustainable tech choices?

How to make our digital services more sustainable and reduce the carbon footprint of the internet

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Your Web Use Leaves A Carbon Footprint, Here's How You Can Reduce It

Browsing the web causes more harm than you think, but you can do something about it. Find out what you can do.

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Asynchronous Communication: What It Is & Why You Should Care About It

All you need to know about asynchronous communication from a company that practices it, and how to create a more async culture at your company.

“Things you can do individually:💬 Overcommunicate. When sending a message, include as much information as possible. Visualize things with screenshots or screencasts. Be clear about what you need from the other person and what the deadline is. A few extra minutes adding details and editing for clarity on the front-end can save days of back-and-forths in an async environment.“

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https://www.washingtonpost.com/gdpr-consent/?next_url=https%3a%2f%2fwww.washingtonpost.com%2fgraphics%2f2020%2fworld%2fcorona-simulator%2f%3futm_campaign%3dwp_main%26utm_medium%3dsocial%26utm

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https://growth.design/case-studies/coronavirus-dashboard-ux/

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User Experience | UX Design Tools | Optimal Workshop

Optimal Workshop's suite of user research tools enables you to improve the user experience of your products. Sign up for free.

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AI Needs an Ethical Compass. This Tool Can Help.

A new, downloadable set of cards for designing with data

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How can we use AI to make things better for humans?

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Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.

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Inspiration | UX Writing Resource Library

A collection of style guides, voice design, and practical tools for UX writers

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Don’t Prioritize Efficiency Over Expectations

Features meant to increase efficiency by reducing steps can hurt users if they do not conform to existing mental models and expectations.

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The Distribution of Users’ Computer Skills: Worse Than You Think

Across 33 rich countries, only 5% of the population has high computer-related abilities, and only a third of people can complete medium-complexity tasks.

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Kill Your Personas

How persona spectrums champion real user needs

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UX Myths

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Cool HTML template builder for campaign emails.