🛑 Power, Platforms & Participation in the Age of Digital Citizenship
Week 11 – Social Media Governance & Conflict
Hey digital citizens 👥🌐
This week, we're digging into the tough side of the internet, conflict, control, and who gets to speak. While social media platforms connect billions, they’re also battlegrounds for misinformation, harassment, and power struggles over what content stays and what gets deleted.
Let’s explore how digital citizenship is being reshaped by platform governance, algorithmic moderation, and the fight for accountability online.
🔧 What Is Social Media Governance?
Social media governance refers to the formal and informal systems by which platforms manage content, users, and conduct. This includes platform rules, algorithmic moderation, terms of service, and even national laws. It’s not just about who posts what , it’s about who controls the spaces where we express ourselves (Gorwa, 2019).
This governance happens at multiple levels:
Macro (governments + global policy)
Meso (platform-level enforcement & algorithms)
Micro (moderation within communities like Facebook groups or Subreddits)
But here’s the catch: platforms often balance their commercial interests with vague commitments to public safety. That leaves major gaps in accountability and fairness.
🤖 Algorithms as Moderators
Content moderation has shifted from human decision-making to algorithmic systems, which are fast but deeply flawed. These automated tools scan for flagged terms, facial features, or behavior patterns, but they often lack context and nuance, leading to wrongful bans or missed harm (Gorwa, Binns & Katzenbach, 2020).
Key concerns include:
Bias in training data (e.g., content in non-English languages gets overlooked)
Lack of transparency: Users rarely know why content is removed or flagged
Scale over sensitivity: Moderation at speed often sacrifices accuracy
Platforms argue they’re doing their best. Critics say they’re doing just enough to avoid regulation.
💥 Conflict & Digital Citizenship
While digital communities are often viewed as utopias of sharing and inclusion, conflict reveals deeper issues:
Power over speech and visibility
Commercial vs. public interest
Exclusion of marginalised voices
This is where digital citizenship becomes political , it’s not just about participating, but also about resisting, challenging, and governing the online spaces we inhabit.
📌 Case Studies of Platform Conflict & Governance
1. YouTube’s Ban on Russian State Media (2022)
In March 2022, YouTube took the dramatic step of blocking RT and Sputnik, state-funded Russian media outlets , not just in Europe, but globally. This move came after accusations that these channels were spreading misinformation and propaganda about the war in Ukraine.
YouTube said Russia’s invasion violated its violent events policy and it would remove content that “minimizes or trivializes well-documented violent events.” Ads in Russia were also fully paused. Google employees had reportedly pressured the company to take stronger action, citing disinformation about civilian deaths and Ukrainian leadership. Content that denied or minimized this violent event was removed, and monetization for Russian users was suspended across all formats.
The ban wasn’t just about content, it was a bold governance decision. YouTube faced internal pressure from its own employees to address Russian disinformation and protect global audiences from war-related propaganda. However, Russia condemned the move as censorship, calling it “an atrocious attack on freedom of the press.”
This case illustrates how platforms must navigate geopolitical tensions, free speech debates, and ethical responsibility during global crises. It also highlights the power of platforms as gatekeepers of information, and the challenges of content moderation during war.
2. Russia’s Weaponisation of Platforms for Propaganda
Social media has become a digital battlefield. Russia’s efforts to manipulate online discourse go beyond hacking, they involve a coordinated network of trolls, bots, and media outlets like RT and Sputnik to shape narratives and disrupt democratic discourse.
According to intelligence reports, Russia used these tools to spread confusion, divide public opinion, and erode trust in Western institutions. This was seen clearly during the 2016 US election, where Russian operatives used social media to target voters with manipulated content. These strategies, often called computational propaganda, show how platforms can be weaponised in geopolitical conflicts (Woolley & Howard, 2018).
3. TikTok and COVID-19 Misinformation
TikTok launched fact-check labels and removed false claims during the pandemic, but its impact was limited. Research found that moderation varied widely by country and topic (Krishnan et al., 2021). Misinformation slipped through, especially in non-English content, showing how platform governance fails to adapt globally.
🚨 Online Harassment & Platform Responsibility
Online harassment is a major failure of platform governance. It includes:
Doxxing, cyberstalking, and image-based abuse
Networked harassment (Gamergate, manosphere targeting of feminists)
Disproportionate targeting of women, LGBTQ+ people, and people of colour
Research shows 59% of girls globally have been targeted with abuse online. Many legal systems are only now catching up, such as Australia’s Online Safety Act 2021, which compels platforms to remove harmful content within 24 hours.
⚖️ What Can Be Done?
📜 Legal Solutions
Stronger data protection & online abuse laws
Transparency mandates for algorithms
Faster takedown procedures enforced by government bodies
Used as a soft power tool , memes and parody can expose performative CSR or regulatory failures
Virality helps spread awareness without “lecture vibes”
📣 Advocacy & Digital Literacy
Promoting user education on misinformation, privacy, and safe online engagement
Campaigns that empower users, especially youth, to engage critically
Amplifying voices of marginalised communities affected by platform failures
🧠 Corporate Social Responsibility (CSR)
Brands must protect the influencers they work with
CSR shouldn’t just be about image , it must include policies, support systems, and transparency
Governance is most effective when users trust platforms and feel their voices matter (Tyler et al., 2021).
Yet trust erodes when platforms prioritize profit and scale over safety and inclusion.
Real accountability will require cross-sector cooperation , platforms, regulators, users, and civil society.
💡 Final Thoughts
Social media is more than memes and messages, it’s a space of power, politics, and governance. Social media governance isn’t just about policies , it’s about people. Every day, billions of users interact in spaces that are loosely governed, algorithmically moderated, and profit-driven. Good governance means more than deleting bad posts. It means transparency, justice, and accountability , and it starts with us demanding better systems, smarter laws, and ethical technology. As platforms grow more powerful, so must our capacity to hold them accountable. Let’s not just be users , let’s be architects of a better digital future.
So the question is: who governs your feed?
#GovernYourFeed
Thanks for reading,
Best regards
Until next time 💗
References
Gorwa, R., 2019. What is platform governance?. Information, communication & society, 22(6), pp.854-871.
Gorwa, R., Binns, R. and Katzenbach, C., 2020. Algorithmic content moderation: Technical and political challenges in the automation of platform governance. Big Data & Society, 7(1), p.2053951719897945.
Krishnan, N., Gu, J., Tromble, R. and Abroms, L.C., 2021. Research note: Examining how various social media platforms have responded to COVID-19 misinformation. Harvard Kennedy School Misinformation Review, 2(6), pp.1-25.
Woolley, S.C. and Howard, P.N. eds., 2018. Computational propaganda: Political parties, politicians, and political manipulation on social media. Oxford University Press.
YouTube blocks Russian state-funded media channels globally. (2022). The Guardian. [online] 11 Mar. Available at: https://www.theguardian.com/technology/2022/mar/11/youtube-blocks-russian-state-funded-media.